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4 years ago

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Cabinkeepers

Cabinkeepers

(14 reviews)

If you have a vacation rental in Park City and live out of state, you NEED to hire CabinKeepers. I…read morecan't recommend them enough! Rina has been my on-site property manager and handywoman for over 3 years now, plus she manages the housekeeper. I consider her my partner, and I know she is critical to my successful rental business. I truly couldn't do it without her. Rina is completely reliable, an excellent communicator, and fairly priced. She ensures my condo is always immaculately clean and ready for incoming guests, plus she's available to them 24/7, so if any problem does happen during their stay, she comes over and takes care of it immediately. This gives me great peace of mind. She's also happy to answer questions and give recommendations. All my guests love her! In addition, she does weekly interior and exterior inspections to find and fix anything that needs it before it becomes a bigger issue. She also does seasonal clean-ups as well as Costco runs for household supplies and new towels and sheets when needed. She has completed countless handywoman jobs for me over the years, including fixing items that are broken as well as making upgrades to my condo (for example, she installed new toilets, new fans, and a Nest thermostat, hung TVs on the walls, dealt with Comcast issues, repaired and installed faucets and showerheads, got rid of wasp nests under the deck, and so much more). She's amazing! I trust Rina's judgement and expertise completely. Hiring her is the best investment in your vacation rental you'll ever make!

Rina took care of the initial call: change door lock with new easy bolt, but went beyond to check…read morethe condo for other issues. She kindly sent a note and photos of other items that needed attention.

Park City Lodging - Premier Deer Valley Townhome

Park City Lodging

(45 reviews)

I want to make sure its clear to what happend before my re-post -…read more I don't normally escalate matters like this, but I am angry, deeply disappointed, and stunned by how this situation was handled. I have stayed with PCL before and chose to return specifically because of the understanding shown last year when I needed to move a reservation due to my father being ill. That experience built trust. What happened this time completely destroyed it. This weekend, standing outside the door of our room, before we had even checked in--my wife and I received a call that our son was in the hospital and he had passed away. In a matter of minutes, our world collapsed. We immediately left for the airport to get home and say goodbye. I called the after-hours office to explain the situation and was told it would be taken care of. When I followed up, the response I received was cold and dismissive. I was told "sorry for your loss," followed immediately by "the owner needs to be paid," and that nothing could be done. There was no willingness to pause, escalate, or meaningfully consider the circumstances just an abrupt end to the conversation. What made this worse was being told by the manager that she had "friends and family who have died and understands." That comment was inappropriate. Losing friends or family members is not the same as losing a child. This is not about the money. It is about principle and basic human decency. We had not checked in. We did not stay a single night. We left because our child died. Treating this as a routine cancellation and responding in this way was shocking Because of how this was handled, I will never return to PCL, nor will I recommend it. I sincerely hope you take a hard look at how situations like this are managed and whether your team is truly empowered to respond with compassion rather than policy-first indifference when it matters most. After I removed this post upon request of the owners and good faith Bait and Switch - I want to share an update after removing my previous reviews, based on direct communication from the General Manager "Heleena" and family owner. At the beginning of this process, Heleena set clear expectations that they would work to accommodate the situation if I reconsidered and removed my reviews. She emphasized multiple times that a negative review would impact their small family business and asked me to take that into consideration while they worked toward a resolution. Trusting that, I updated and removed my reviews across platforms. I was then asked to provide a death certificate--as if validation was needed, which, despite how difficult that was, I provided. After doing all of that and waiting, here is the exact response I received: "Given the extraordinary circumstances surrounding this reservation, I did review the situation with the homeowner. While we are not able to offer a full credit again, we would like to extend a $350 credit toward a future stay with Park City Lodging, valid for the next 12 months." To be clear--this was for a ~$2,000 stay that we never used, as we left immediately after learning our son had passed away and returned back home within hours, AGAIN never staying a single night.. I'm sharing this because what was positioned as a compassionate resolution felt more like a bait and switch. I was asked to remove my reviews by "Heleena" in good faith, only to be presented with this outcome afterward. Maybe its because she is leaving the company she gave this less of a thought.. Others can make their own judgment, but for me, this experience has been incredibly disappointing and shows the character of the company..

Best customer service experience I've had, hands down. The people working in the office were…read moregenuinely kind, welcoming, and incredibly helpful from start to finish. They went above and beyond to make everything smooth and stress-free, which truly made a difference. It's rare to encounter such consistently friendly and professional service these days. I highly recommend Park City Lodging to anyone looking for a positive, reliable experience.

Model HOA - propertymgmt - Updated May 2026

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