Stopped in yesterday for a replacement part for our daughter's instrument. Service was prompt and…read morecame with some very helpful advice and recommendations. Good quality part. Cost very reasonable.

This review is long overdue, as I repaired my cello at AZG several years ago- I believe 2018 or…read more2019! Was reminded recently after doing some other adjustments (at another place). AZG Musical provided attentive service after an accident I had- I had knocked my cello over and broke the bridge. My bridge was replaced with a new custom-made bridge. It has played quite well since then.

Very few vintage guitar shops in the world are of the same caliber as Retrofret in terms of…read moreknowledge, reputation and passion for the instruments. Yes, they have a carefully curated collection of world-class vintage guitars, basses and more, but it doesn't take long talking with the team at Retrofret to understand how much they care about the history, players and instruments. Living on the other side of the country, most of the business I've done with Retrofret is online but the few times I've visited their store was a joy and an education, talking to staff about all things vintage guitar. Plus, they do excellent repair work (Retrofret started way back as a repair shop, and still do highly skilled and even specialized repairs today). If you're in NYC, this place is a real destination.

Retrofret has an incredible selection of vintage guitars as well as highly knowledgeable staff…read more We've purchased and had repairs done here. It's always a pleasant experience. Highly recommend them if you're in the market.

Everything I bought there or had worked on was faulty. Fake…read moresmiles just to make a sale and condescending remarks from the owner in front of a store full of kids. Stick to Sweetwaters or Reverb.

I recently had Costellano's do some repairs on my classical guitar. The repairs were completed in…read morethe time frame estimated, the price was reasonable, the staff friendly and professional and the workmanship impeccable. I would not hesitate to use Castellano's again.

This was an absolutely delightful experience…read more Ruben is a gem - he knows his shit, understands a broad range of instruments, is kind, and does terrific work. He's not Sam Ash or Guitar Center - and getting personalized work, advice, and tips from someone who deeply loves music feels so special. His 'shop' or workspace is super special too. It is the best of Brooklyn. I'd definitely recommend taking your instruments to him. He breathed new life into a clarinet and flute that I was given, advising me in a way that showed he's less about making a quick buck and instead offering guidance and care for what both I, and the instruments, needed. Go to Ruben. His love for instruments is unmatched, and you will know you've worked with an actual small business owner who cares.

I have several older model Conn trumpets and cornets, one of which I used in school and they are…read moreprecious to me. I needed cleaning and valve work on them and didn't feel comfortable trusting anybody near where I live. I was in NY and met Ruben Gutierrez at a jazz club and since I enjoyed his music, I asked him where he had his horns cleaned and repaired. It turned out that he himself is the owner of Brooklyn Brass and Reed. Although I was hesitant about sending my horns across country, but ultimately he did a fine job on them at a fair price, and I am playing again!

I took my guitar to get repaired it was a gift for my Grandaughter who is autistic. It was never…read morereturned back to me. Every time I would go back to get it they would tell me that the repair guy was away. Or he wasn't there. I trusted them so I never asked them for a receipt thinking hey were trustworthy. I never saw the guitar again, and was never able to get it back because I had no proof or receipt that I took it there. My autistic daughter was so happy with her little green guitar she still asks for it. It's been a couple of years since then. I just want to tell you that you guys have made a 12 year old autistic young girl very unhappy.

Received top flight customer service from Christina who attentively answered my teenager's…read morequestions about purchasing a cello. We learned a lot about what's important and less important about selecting a first cello. Christina made us both at ease in a calm unrushed environment as my kid played the instrument. Christina made it clear her main interest was in keeping us satisfied after the purchase and building a musical relationship for the longterm. She reserved a cello while we shopped elsewhere. This time we declined the purchase, but it was not for lacking quality, price or service. I won't hesitate to return for our future guitar or cello services. This business makes me proud to be part of Staten Island's music community. Keep up the good work Rustic Music! Two locations!!!

I brought two instruments to Patrick at the beginning of January. He told me the ETA on the work…read morewould be about three weeks, which was fine with me. Six weeks later, I had heard nothing from him. I called him, I emailed him, and I texted him. No response of any kind. Over the next six months, I've tried periodically to get back in touch with him, but I've received no response. At this point I'm concerned that I'll never get my instruments back again--which represents thousands of dollars of loss. I cannot recommend bringing your instrument to Patrick, as there's no guarantee you'll ever see it again.

Patrick is great. I stopped by to have a damaged guitar accessed. He was super thorough and…read morehelpful. The damages exceeded the cost of an actual replacement. I sincerely appreciate his honesty and time. I wish I could give him business just because he was so wonderful. It's clear that he is both skilled and talented. If you're looking for help don't hesitate to call him. He's super responsive and couldn't have been nicer. Thanks again Patrick!

Great staff, very nice selection of vintage gear, and meeting Tom was certainly a pleasure.read more

If you are looking for an acoustic guitar, especially a vintage Martin or Gibson, TR Crandall is…read morethe place for you. It is a guitar shop, in the business of selling guitars, but someone asks you what you are looking for, it's not a sales pitch. It's because he wants you to have a guitar that you will enjoy holding and enjoy playing. And you can try out as many guitars as you want for as long as you want to spend trying. And this spirit includes the other guitarists shopping there. They into talking about guitars, their own and yours, and guitar experiences.

My son was looking for a vintage tenor saxophone and was given this shop as a good source of…read morevintage saxophones. We live in Massachusetts and took the train in and we are glad we did. The shop is run by a husband and wife who where both very helpful. My son spent a couple hours there trying all of the saxophones they had. He decided on a 1950's Selmar saxophone. If you are in the market for a vintage saxophone definitely check out their excellent website as Kim does a great job and showing photos and videos of him playing the saxophone.

This place is fantastic the owner is knowledgeable about saxophones and will fix your instrument…read morewhile you look at new ones. He is a great guy who will help you tremendously in any saxophone problem you need. I HIGHLY recommend kb saxophones to anyone who is looking to purchase a tenor sax or getting any sax fixed.