Nancy is great! She provided me THE BEST pedicure I have had in a long time…read more
However, the ownership needs to bring their technology software into 2026. In fact, they should really get ahead of the game and bring it up to 2027. It is currently stuck in 1995! Let me explain.
My 4th grade class gave me a very generous $150.00 gift certificate in January 2026 for Teacher Appreciation Day. But after a mani/pedi in April and a pedicure this morning, I have now paid $73.00 out of pocket. How, you ask? Yes, it actually stymies me, too.
Well, first, I had to leave a $45.00 deposit when I made the appointment online. After receiving the service, I was charged the full amount for a mani/pedi on my gift certificate. Why, you ask? Because they "forgot" that I used my own credit card for a deposit. My gift certificate amount was adjusted online on their end. Okay, so they have access to my gift certificate on their end. No problem. Makes total sense!
Fast forward to this morning. After leaving a $9.00 deposit when I made my appointment online, I was charged $28.00 for the pedicure I had this morning. Since they were able to access my account online back in April, I believe they would be able to access it this morning to charge me the $28.00 I owed for the pedicure.
Nope! I was told they needed the actual gift certificate, or the certificate number. Of course, I did not have it with me. A small notebook was pushed towards me with the suggestion, "You can look through this to find the number of your gift certificate." Really?!? As if!!!
So, as it stands now, my online account shows a higher amount than the certificate in my possession, which was signed by "Yada" or "Yoda" (the signature is illegible, but it is dated April 10th).
Given my experience with the outfit after two unsuccessful visits, who are they going to believe? My online account, which they seem able to access only when it's to their advantage, or the physical gift certificate, which shows a smaller balance than my online account, which they are now mysteriously unable to access. Get it together, Eva Lash!
Also, the Yelp website says I'm San Franciso. I'm now. Never been there. This is for the Bethesda Eva Lash location.