Similar to other reviews - I should have triple checked the return policy. They do a nice job of styling everything but everything looks cheap when you get it in person. Trying to exchange what I had purchased for anything that would be hard to mess up (i.e. tshirts, plain button downs). The earings and bracelets area also super costumey so I'm hoping my 12 year old niece ill take what I ordered off my hands. If you want something that has a boho vibe- just shop from FreePeople or Madewell read more

I've now received 4 different items from this boutique. Every single one feels so cheap, might as well have ordered from shein as that is the quality I got. The photos are misleading. Way over priced. Don't even think about dealing with returning anything. You will have to pay to return it and they only offer store credit (minus shipping). read more

I purchased 2 shirts based on the sizing chart. Based on the chart i should have had plenty of room in the shirts... but I did not. They were so tight I could barely get them on. I asked the company for a refund and she told me she can only offer a store credit or exchange. I'm sorry but it's not my fault that the sizing charts are not accurate. How was I supposed to know? I will be refusing this payment of 80$ on my credit card, this company has ZERO customer service skills. I'm so appalled. DO NOT BUY FROM THEM read more

Terrible. never shop from them. the clothes are not true to size. It's overpriced for what it actually is, Shein type clothes.

I am incredibly displeased with this company. I ordered nearly $400 worth of clothes in July. I was disappointed once they arrived and I realized that everything was overpriced cheap crap from China! I had to pay $50 to return everything, and had to wait WEEKS to get my store credit which I finally received yesterday. What am I supposed to do with this credit when you have NO INVENTORY???? Anything that I wished to exchange for another size is gone, everything is sold out. I might as well have just thrown my money in the trash!!! DO NOT BUY FEOM THIS B.S. "BOUTIQUE", it is a scam!!!! read more

This was the worst online shopping experience I've ever had. I can get past the fact that they only offer exchanges and not refunds but start to finish, the exchange process took over a month and the item still isn't here. I bought an item here. It arrived snd just looked like absolute shit - horrible quality, clearly made in China, etc. due to the fact that they don't issue refunds (should have been a red flag) I just accepted an exchange for something else and figured if it was also cheap looking, I'd just cut my losses. So, before I could even ship my item, I had to get it "approved." Three days later, they approve me to ship it back. Note that return shipping is on your own dollar. They're supposed to process the return in 10-12 business days. 12 business days pass, nothing. I check with the company, they basically say "thanks for your patience keep waiting." Ten more days pass. NOTHING. I have given up and just disputed the charge with my card company, because it doesn't seem that the item's ever going to arrive. read more

Do not shop here. They are a rip off. Customer service is awful. They won't honor anything. Not a good company.

Another 1 star review for this online boutique. The clothes are TINY and cheap material. I purchased during a sale since their usual prices are soooo high, but found out you cannot return any item purchased during a sale or with a discount more than 30%. Now stuck with tiny over priced clothing! read more

Crap clothes. Literal crap. The clothes appear to be super cute in the photos they post, all laid out in outfits that would be so cute together. Then you get them in the mail and they're literally stuff you get from China. TERRIBLE QUALITY. If I could return, I would. It they get you by not allowing returns. I spent $150 and I can keep ONE SHIRT. HORRIBLE read more

I ordered from this boutique online. I don't mind paying for shipping but it was $18 for a $100 order and they ship UPS which (at least for me) is the slowest shipping service. $18 for shipping that was not expedited or anything. The items I received did feel like they were high quality and I thought they were all very beautiful. However, one of them items I ordered was very different in color than the picture shown on the website. The item actually still looked beautiful but I just found it weird that it was different than what was advertised. Overall, I'm not sure if I would shop here again. They have very beautiful clothes but I'm not really interested in paying so much for shipping and being unsure of what my items will look like. read more

I wish I had read the reviews before I place my order. The clothes are expensive and poor quality. They just do exchanges or you get stuck with store credit. Which sucks because for the same quality you can buy much more clothes on Shein. Karina read more

I was very excited to have found this boutique and quickly spent over $300. I wish I had read the bad reviews first!! I can't believe that they give no money in return, only store credit. From what I am reading, the only way this company is staying in business is by scamming people. The clothing I ordered was very inconsistent in sizing. I always order the same sizes, but with these clothes, some were way too small and some were way too big! It's sad because the clothing seems to be of good quality, but with such poor customer service, I certainly won't be shopping with the again. read more

The worst clothing I have ever purchased. The clothes are complete garbage, don't fit, and are so ugly in person. I wasted $400 on clothing I can't even wear. read more

Buyer beware only store credit given. You have to read the return policy before checking out rather than having it noted on the website prior to buying or even checking out. Bought an outfit and needed to return and was charged for the return label as well, lost $15 before I can even buy another outfit with the store credit that I must use... Be careful.... Pics don't depict the accuracy of product. read more

Cheap! overpriced- the absolute worst customer service and return experience I've ever had. the shoes I ordered were not a true 8, so I shipped them back; they were sold out so I was unable to exchange them for a larger size. I was then told they only do store credits- so I proceeded to purchase something else and ended up being charged AGAIN. then was told my store credit was in my junk mailbox- now I have spent over $150 dollars and have a store credit I'm afraid to use because I may get charged again. awful awful business. read more

Very disappointed in the customer service of this place. Ordered a dress, was too large, wanted to just exchange the dress for a smaller size. They were totally sold out of the dress. They said I can send it back for store credit only. I went ahead and processed the return through them, got a shipping label and sent it back. Now come to find out, they take the cost of the return shipping label out of the cost of the item, so I got less store credit than what I originally paid! So now I'm out $16 shipping round trip with only $40 credit for an item I still don't have. Total scam of a company. Do not buy from them. read more

When their model is 5'10'' and wears a size small, and they don't have XS on most times, basically nothing will look good on you if you're 5'2". All their clothing is huge and unflattering. Their return policy is garbage and they are out of stock of literally everything so you can't even redeem your stupid store credit for something else. This place is a rip off and scam. read more

There is a reason this store is rated so bad. This place is a joke DO NOT ORDER!!!!!! I called and emailed to cancel my order 15 min after I hit the purchase button. I received a reply about the cancelation. 9 days later I received a notification that my order is being shipped. I emailed again and said DO NOT SHIP I CANCELED THIS order 9 days ago and sent the screen shot of the email I sent. They replied and said we don't monitor emails and that my order was already shipped so they couldn't cancel even tho my order was confirmed canceled 9 days ago and they still shipped it? I asked for return slip or refund multiple times and they have ignored me! Terrible company do not order. read more

Cute stuff but the quality is shoddy, way overpriced, measurements are not provided and colors are misrepresented, customer service is terrible. Put in a $700 order that didn't ship for nearly a week and I had to email to ask what happened. they said "we have been trying to contact you regarding this order. Due to the large quantity and order value we would just like you to confirm your address for us?" They never attempted to contact me before that, and my address has never been an issue with them historically. That's my last order. Steer clear, not an ethical boutique. read more

The customer service itself is 1 star. I bought some items, almost $200 worth, then realized they have a point system if you sign up. So I signed up, and emailed to ask them to move that purchase to my account. They wouldn't do it, even though I signed up 30 seconds after submitting my purchase (as I was prompted to do afterwards). I then asked a manager to contact me and never heard from someone. I shop at plenty of boutiques where their customer service is top notch, it's why I return to those places! read more

The return/refund policy of Mod Boutique is an absolute joke. I don't know how you can run a business when you don't offer ANY type of refund, only store credit. I understand the logic behind it, to keep the money in the business, but a happy customer it does not make. They're also extremely rude about how strict their return policy is. Buyer beware. My first order with them I spent over $200. Only needed to return 1 shirt that didn't fit. Will never give them another dime. read more

Dont order from them!!!! Total scam!!! Clothes are poor quality, customer service is even worse and they don't do refunds. if that's not a red flag I don't know what is. order the same items on Amazon for a lot cheaper too. read more

I was so excited to get my package thinking it was going to be really good quality... material is ok, but way overpriced you can find something similar and way cheaper in other retail store. What a waste of money on this cloth! I was so disappointed the cloth looks like the other review said products from China , really overpriced, then they don't refund your money. You have to pay to return the items! What a hustle! I'm still waiting on my exchange of cloth. I hope it arrives! Never again! read more

I ordered $230 of clothes and they were either stolen or delivered to the building next door to mine. I reached out to customer service and they were entirely unhelpful, so I went back to the website and read all their policies and it's basically a go f* yourself situation if anything is wrong with your order. be sure to read everything before you order!! you have to jump through hoops and even then you may not get anything if your order is messed up. but more than that, the customer service was just awful and passive, they never mentioned their policies until I brought it up, just kept saying they'll talk to ups. they need to have better customer service, or just don't order from these fools. I have ordered from them once before and should have learned my lesson then - the clothes aren't that great and for the price they're pretty cheaply made. spend your money elsewhere!!! read more

I received the quilted jacket I bought for my mother's 85th birthday in a few weeks. It is way way too big. A medium fits like literally a large or even extra large. It's so big I question if a small would still be too big. So then I get ready to ask for a refund and discovered that subtly and deceptively explain that no return for money back is not an option. The jacket is currently all sold out in all sizes. I want my money back and not their language that a "return" is really an exchange or "store credit". Deceptive language on the return page. I will never buy from the company again. read more

worst customer experience ever. they can't communicate and they don't see anything wrong with that. they will not budge on return policy even when it's their fault. dont shop here unless you want to be disappointed in many many ways. inwont even talk about the clothes themselves. just stay away. read more

If I could give this store 0 stars, I would. I returned two tops and never received the "store credit". I contacted customer service after getting approval for the returns, but never heard back from my multiple attempts. I filed a dispute with my credit card company, which the Mod Boutique was very aggressive and wanted me to cancel the dispute and accused me of not looking in my junk mail for the store credit (it was never sent). I then had to point out that I only filed the dispute for the amount of the returns, not the full purchase price. They finally issued the store credit, but would not activate until the dispute w/ the credit card company was resolved. I had to contact customer service yet again to activate the store credit and provide proof of the resolution w/ the credit card company. 4 months later from purchasing tops and I'm still waiting on the store credit. I wish I would have read reviews before purchasing from this shop. Buyer beware. read more

I never leave reviews, and I am pretty chill when it comes to dealing with small operations. I bought a sweater for my wife on her Birthday. $50. It was a pretty nice sweater. I tried to be on top of things and order a head of time. Mind you this sweater has not been washed, the tags are still on it. She tried it on and it was too big. I called back to ask for a return, they said their return policy is SEVEN days. I asked if they could be flexible, they said no. She went on to say, "well you checked the box when you agreed to the terms and conditions" dude are you kidding me? who reads that S%&# Who the heck can buy something and have a seven day return policy, especially when it takes time to ship. Dont buy from here. They wont even give me an option of in store credit. Crazy. read more

I would give zero stars if I could for poor policy and customer service. I've bought clothes online a ton and have never had such a poor experience. I was very excited about the items I purchased and couldn't wait for them to arrive. As I almost exclusively wear a size 26, I ordered the 26 Kancan jeans, a small in some cotton pants, and a small t-shirt. When the clothes arrived I opened everything up and tried it on. They were all GINORMOUS! I was swimming in them, and both pairs of pants fell down without my unbuttoning/unzipping them. Knowing I certainly had not lost weight, I measured the waist lines from seam to seam. Neither pair of pants had a 26" waist. One was 30", and the other 29" in total. That's quite a difference. I immediately filed for a return to which Mod Boutique responded, "You're return has been denied because the items you purchased were on sale." (There was in fact a site wide 30% off sale when I purchased) I wrote them this time explaining the the pants sizes were far larger than what was ordered and the tag said, and thus I found them defective because had they actually been the listed size they would have fit perfectly. I included pictures to show them what I meant. I even offered to pay the shipping costs because I would rather have something I can wear than a $130 worth of clothes that are 4 sizes too big. Well, three weeks later and I have received no response. Had they honored my request and taken the exchange, I would have ordered from their boutique again, unfortunately that isn't what happened, so now I will warn everyone I can and avoid any further loss by ordering through them again. read more

See all

Ugh. Returns are only store credit. I don't want anything from this store. What I ordered was cheap looking and not worth the $$$. Now I am stuck with credit to buy more cheap crap that is way over priced. HORRIBLE business policy. read more

I wish I could rate lower. I have ordered from them multiple times and had no issues except for my last two orders. The one order, the short started tearing around the shoulder area. I had only worn it once, washed it according to instructions and laid it flat to dry. The second order, I put the shirt on and later in the day realized it was ripping at the seams on the lower part of the arm. I called and spoke with Hannah who is the manager. I told her I love their clothes and they are my favorite to wear to the office and asked if there was anyway I could exchange the shirts or get new ones. Hannah was very rude and curt and told me no since I had worn the items. Look, I understand what she's saying but as some point you need to stand by the quality of your clothing. If they are tearing after one wear, that's not okay. After Hannah rushed me off the phone, I called back and cancelled $200+ order I had placed the night before. When she asked why, I told her because they don't seem to care about keeping their customers and don't care about the quality of the clothing they sell. Hannah clearly didn't care and said a simple "okay" and again rushed me off the phone. I understand having policy and I understand enforcing it but you also have to have some understanding. As a business owner, why would want your customers to have clothing that is falling apart. Why would you want to have someone representing you that is very rude and has terrible customer service skills. Literally not even an apology. Before this I had recommended several people to check them out. Never again and I will make sure to tell people to stay far away from them. read more

MOD Boutique - Notice the ripping. This was after one wear. I have clothes from Walmart that have last longer. - Women's Clothing Near Me - Van Wert, Ohio

Horrible place to buy clothes. Everything is huge and they only do exchanges or credit. Now I find out one my returns is not available for return, so I'm stuck with something that is too big to wear. I will never order from them again. How do these scams stay in business!! Whoever is writing a good review has to ne working for them. read more

Agree with many others. Terrible company to work with. Store credit only plus the sizes are completely unpredictable.

I was really excited for these clothes but I wish that I checked Yelp first :( everything I got was HUGE and I ordered a small. Nothing was flattering and nothing looked like it did on the model. The only thing that worked was a pair of mules I bought. Then I went to see if I can return and nope, they only do store credit IF they approve your return. But obviously I don't want store credit if the sizing is weird on everything....so I guess I'm just gonna take the hit to my wallet and try to forget about it. Don't make my mistake, don't buy here! read more

Horrible business owners and quality very low. They don't stand by their mission and should consider a diff biz model ASAP. Their out of stock items are absolutely pathetic. Never ever would recommend them, refer them or purchase a solitary item ever again from this so called biz. read more

I wish I could give this business negative stars. Their customer service and return policy are HORRIBLE. The quality of their clothes are not as detailed online and are WAY over priced. There shipping took way too long, then they had to evaluate and determine whether or not I'd be eligible to get my money back. In the end, it was determined I'd get store credit, WHICH was never emailed to me. This has been an ongoing dispute for 6 months! If you're considering ordering from this business, just hit up the local flea market and save yourself some money and the hassle! read more

I have ordered from Mod Boutique several times. The clothes are high quality and have lasted years. They have measurements listed for each size so that helps you know that they will fit. I have never had to return anything. read more

I recently purchased a dress, two pairs of shorts and several tops and was very pleased with everything. All items fit true to size and everything was as described. This was my first purchase so I cannot speak to the return or exchange policies but I do shop at local boutiques and they often have the same policy for returns and exchanges and I did review that part before ordering. I will be ordering more items soon! read more

I ordered a shirt that was very big on me. When I tried to return it the day it arrived, I learned they only return for store credit, and you first have to get approval to even send back the item. I had to pay for shipping both ways, which nearly equaled the cost of the shirt. I should've looked at their policy before I bought the shirt, but I shop at many online boutiques, and I'be never encountered such a difficult return process. When you're not trying on an item, it is very hard to know you won't need to return it, so I wouldn't feel comfortable buying from them again. read more

Had ordered several orders from them and had been pleased. However, I ordered Christmas gifts from Mod well before Christmas with expedited shipping. Had to buy other gifts because the order did not arrive before Christmas. I believe I received the order the first full week of Jan. When I tried to return the items they only gave me an option of an in store credit. I left a phone message with customer service and no reply, so I sent an email. Still no reply after 3 weeks. I'm only writing this review after attempting to find a solution with Mod first. It's a shame because I was a return customer many times. I hope they find a solution for their customer service. read more