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    MOCCA MAKEUP & SKINCARE

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    1 year ago

    Love my brows!!My lips are popping honey.Thank you for your kind spirit and professionalism!!

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    Epiphany Dermatology - The man who yelled at me

    Epiphany Dermatology

    3.0(9 reviews)
    9.2 mi

    Reception area which is the first impression of a business was unclean. It was not littered but it…read moreneeds a deep cleaning. Doctor was very knowledgeable and pleasant. I scheduled a followup appointment but I canceled because cleanliness is important to me, especially in a doctor's office.

    I started going to Epiphany Dermatology in DeSoto, TX in September 2025 for acne treatment, and in…read morethe beginning, my experience was positive. The staff seemed organized, and both the doctors and nurses were professional and kind. Unfortunately, that has completely changed. Recently, I had a very upsetting experience involving miscommunication and unprofessional behavior from the office. In January, I had an appointment to restart my Accutane treatment after rescheduling a previous visit. I was told I would receive my prescription at my next appointment. At my February appointment, the nurse clearly instructed me to pick up my medication at Walgreens. However, when I went to the pharmacy later that day, I was told that no prescription had been sent in. The following day, my mother contacted the office and spent a long time trying to get clarification, only to be told I needed to complete iPledge requirements -- which I had already done. When I personally called the office afterward, I was told that I did not need any medication until my next appointment the following month. Confused but trusting their guidance, I followed what I was told and went an entire month without treatment. At my next appointment on March 25th, I explained the situation. Instead of receiving help or clarification, Mr. Johnson Mwangi entered the room and began raising his voice at me over what he claimed was my mistake. He insisted I had been told to use a different pharmacy, which was never communicated to me, and blamed me for "wasting time." I tried to explain what I had been told by the staff, but he continued speaking over me in a confrontational tone. The interaction became so uncomfortable that I was brought to tears. I am a 17-year-old patient, and being spoken to this way by a medical professional--especially over what appears to be internal miscommunication--is completely unacceptable. This experience was disappointing and unprofessional. Patients should not be blamed or spoken down to for errors that originate within the office. I hope this location improves its communication and treats future patients with more respect.Especially their younger patients.

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    Epiphany Dermatology - Johnson Mwangi, PA-C

    Johnson Mwangi, PA-C

    Epiphany Dermatology - Epiphany Dermatology - DeSoto

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    Epiphany Dermatology - DeSoto

    MOCCA MAKEUP & SKINCARE - makeupartists - Updated May 2026

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