Tips for buying a Mobley house:
1. Consider any other builder first. This is a terrible company with poor communication that uses intimidation to push through shoddy craftsmanship. Example: We requested a repair of a wall after the building manager had ignored my emails for weeks and then tiled over the drywall. Our original blueprint said to have the showerhead centered over the niche, but did not specify where on the wall the niche would go. We, being first time builders, assumed they would do it in a way that make sense, and didn't think to second guess this. As a result, they put the niche far down the wall so the two showerheads sprayed in more or less the same area, and yet it was per the contract because the showerhead was "centered over the niche." The only time we heard from Marc Mobley he said "If they didn't make the selection and are filing false claims with the BBB [I filed a TRUE claim with the BBB], then we need to cancel the contract. Please let me know where to wire the deposit funds, and I will do it today." As in, "if they continue to fight us on it we will just take the house from them."
2. Unfortunately, Mobley knows it's a bad company, so he buys in places people want to live. If you want the lot, you are married to this builder. In this scenario, the best option is to pay Mobley as little money as possible. During the build, we had to remind and prove that we had paid for major upgrades that were not being done. The details in our house are shoddy - the drywall, the paint around outlets, the joining in the floor, the molding, it all looks as you'd expect, like it was done by people who don't care about quality, just the number of houses finished. I recommend taking credits for things during the build and finding a better company to come do it for you cheaper and better after close. You can also negotiate upgrade money into your contract price (even at the housing explosion peak 2021, we got 20k in there, so I am sure you can do better). This is free money they give you toward all the things beyond the "Mobley standard."
3. Protect yourself. Hire an independent inspector, take photos, and demand photographs of the fixes. It was incredibly satisfying when our building manager answered a question with "yeah I don't know, that just happens," and our independent inspector was able to say "no, this happens because there was a mistake during install." Also have your realtor walk through the house with you as often as they are willing. Bring them on your blue tape day to notice shoddy workmanship. Regarding blue tape day - bring a marble to check your floors, bring a phone charger to check outlets, and take your own notes. Check EVERYTHING.
4. You have a grace year where they are still responsible for their errors. We got a LOT fixed in that time. A few examples: All our toilets were backing up and gurgling, there were multiple large holes left in drywall with smaller nicks around outlets and light fixtures. Caulking had not been re-touched and in some places had not been done at all. Tiles were installed upside down. The flooring people came back no less than 5 times to fix warping and pulling up from the foundation, and the floors are still uneven. At one point Kirk and our manager Reg came to our house and said that "Everything was to code." Not only did they not even bring a measuring tape into the house, but they couldn't actually tell me what code standards were. After further research, it was not to code. This could have been a lawsuit, but I just had them give me the materials to fix it myself. Be vigilant. We had a leak in our roof appear at 16 months after close, but since it was after 12 months, Kirk simply ignored emails and phone calls.
5. Know thy enemy. Even after dealing with them for 18 months, I don't know how much of it was malice and how much was ineptitude. As long as you know that they will try to take advantage of you at every turn, you can stay on top of them. Good luck. read more