Nick @ Bee Medical in Rancho is our HERO! My dad is a…read moreparalyzed veteran (non-service related SCI: para @T4) with an at-home hospital bed issued by the VA to prevent pressure sores. But it breaks 2x per year, almost always at 5pm on Friday & it takes the VA weeks to fix it. Dad was admitted to Mather last week with new heart issues after his VA bed broke AGAIN, and was due to be discharged before his VA bed was repaired. :( We contacted Nick @Bee Medical in Rancho to see if we could buy a comparable bed ourselves, out of pocket, to be used as an instant back-up now, and for future VA issues. Nick went through all the options with us, found the best bed to meet my dad's specific body mechanics/limitations, AND our budget (no pressure to upgrade/exceed our budget). Nick assured us he that would have a bed in our home THE NEXT DAY, even if the one we bought was delayed in delivery (he'd bring us a rental for temporary use so Dad could come home ASAP). Nick was able to deliver our purchased bed, the very next day, just in time to put my dad to bed after his exhausting week-long hospital stay. His new even bed comes with a 5 year manufacturer warranty service, including same/next day technicians, even on the weekends (which Nick personally services himself). Having this reassurance & local reliability will drastically reduce my mom's stress & panic every time the VA bed fails & takes dozens of calls & days to repair. Dad's now got a comfortable, affordable, 2nd bed in his room, that will never have the same downtime & red-tape, even if it has issues in the future. THANK YOU, NICK!!! HIGHLY RECOMMEND!!!

I have been going here for years for my compounding medications. They have great service and I have…read morebeen very pressed with their auto mail service never out.

The staff at McIlwain were very hospitable and accommodating to our specific needs regarding the…read moreservices and products they offer for those with disabilities. Wish we had more providers like them in the Bay Area.

To the point... 1) called them on December 15, 2026, to…read morediscuss installing a rail for my 12ft disability ramp. I explained to them that my 82-year-old mother stumbled and fell on the ramp. 2) they requested pictures of the ramp, so I provided it to them the next day. 3) on December 31st, I contacted Ray via text to see if they were still interested in the job. His response was that they were on vacation and that they will be back on Friday the 2nd. 4) texted Ray on January 6th asking who to call and talk to you about the ramp. I never got a response. This company is very unprofessional. What is so hard in letting the customer know if the project is too small or they don't do that kind of stuff. Had they responded right away, I would not have written this review. To Jamie and Ray, please don't leave potential clients in the wind.

Jill and Ray have been our go to company for over 20 years. They have proven professional and…read moreinnovative installing heavy duty Braun lifts in a Ford full sized van and a 35 foot class A motorhome. They also maintained the lift in our first Plymouth small van with a factory lift. When we traveled and had a problem they answered the call after hours and on weekends to talk us through the problem or locate a referral establishment. Always pleasant and willing to make you feel that you were their priority even when it was obvious they were very busy. The work and knowledge they have has always made for a personal but always professional combination of well planned, on time and accurate estimates. A small business with a very big heart and commitment to service.

From the owner: Custom Vehicles and Equipment for the Disabledread more

Anita communicated with our Florida based scooter company to get our fold up scooter running again…read more She sent pictures and videos to help justify a warrantied scooter. Did that all on her own time. She charged a reasonable rate per hour and she took care of the emotional hassle my wife had to deal with. Very impressed with Anita's professionalism. Scooter is running like a top now. She instructed us how the scooters last the longest. Thank you Anita

Excellent service. Anita can fix just about anything on a wheelchair and has good advice.read more

After a fall from my hoyer lift, I reached out to Lift and Transfer to schedule an inspection for…read moreApril of 2025. The owner of the company, Craig Coogan, came to my apartment late and smelled strongly of alcohol. He was visibly under the influence. My caregiver was going to be off her shift, and I let him know. He aggressively insisted that she put me in the sling, because I weigh 130lbs and that should not have happened. I told him that my next caregiver was on her way to my apartment. He insisted that I should get in my hoyer lift again. While we were waiting for my next caregiver to arrive, he stated that he works with everyone in the Bay Area for Lift and Transfer and has been doing this for 28 years, and then said for 25 years a few minutes later. My next caregiver came in, and I was put in the hoyer lift and raised up as high as I could go. There was nothing underneath me, and my caregiver stated that she wanted me to be in my wheelchair while we discussed options. Craig declined, said I was safe, grabbed the sling, pulled it hard, and shook it back and forth. As a reminder, I had fallen out of the sling because one of the straps came off the hook. He then put his hand on my upper leg close to my vulva and my shoulder without asking for consent. He left it there for roughly 3 minutes. As a disabled woman who cannot physically defend herself, this caused alarm because there was no reason to touch me. Also, because he seemed drunk, I couldn't predict what he was going to do. He would ask my caregiver to adjust the sling and then proceed to do it himself in a rough manner without asking for my consent. He was aggressive when telling my caregiver she was doing it wrong when she stated that she did manual transfers. She stated that we preferred it that way with her, because she can pick me up. If he had come at his scheduled time, then my previous caregiver, who uses the hoyer lift would be able to show him how she uses it. He would not offer different solutions for how my caregiver could transfer me. It got to a point where they got into a verbal argument, and I had to raise my voice at him to tell him that he is not here to discuss this. I was then put back in my wheelchair. My caregiver stated she has another client with a different hoyer lift that might be a better solution. He kept pushing her to tell her who it was because he had been working with everyone for 25 years. She was hesitant to tell him because she did not want to violate client privacy, and then he stated again that he had been working in this company for 28 years. After that, he gave her his card so she could send him a picture of the hoyer lift. Afterwards, he was drawing a map of my room to demonstrate other options for hoyer lifts while my caregiver was doing work around my room. He would not move out of the way when she politely asked him to move multiple times to where she had to squeeze behind him and brush against his body. He would not acknowledge her. When he drew his map of my room, it did not make sense of what he wanted to do. He had this idea of putting the hoyer lift in the ceiling, which I stated I was not comfortable with. He gaslit me by telling me that it was fine and I had to tell him that my ceiling would not be able to hold a hoyer lift with the poorly designed ceiling in my apartment. He then continued by suggesting putting me in a hoyer lift that could put me further down in my bed. When I told him that I would not want that, he then suggested putting me in a hoyer lift where I could park my wheelchair in the hallway. This did not make sense because my staff would not be able to safely get me out of my chair or bypass my wheelchair to get me to the bathroom on my commode chair. His next suggestion was to park my wheelchair facing the wall. This would not make sense because my caregivers would not be able to put the straps from the sling on the hooks safely. I stated that it wouldn't feel safe doing it. He then suggested, again, placing the hoyer lift in the ceiling and parking my wheelchair in the hallway. It had become more obvious that he could not think logically due to being under the influence. Afterwards, I walked him out of my room, where my caregiver was cleaning dishes. He kept talking to her about how she should not be manually lifting me and mumbling that it wasn't safe for her back. He then tried to give her his card again. At this point, I understood that he would not leave without me forcing him to leave. I had to walk him out of my apartment building to make sure that he was out of the building. I did not feel safe until I knew he was out of the building. Not only was I concerned for my safety, but I am still concerned for the clients that he continues to work with.

Thank you to all of the staff at Lift and transfer specialist for your excellent installation and…read moreadjustment post installation. You really did a great job and I want to let other people know that.

Extremely happy with the custom ramp installed by John from lifewaymobility (Rancho Cordova…read morelocation) at my elderly mother's home. John explained the process thoroughly from how he was going to install the ramp and how to care for the ramp. The project start (consultation/quote) to finish (completion) took much longer than anticipated but had to do with the unique configuration of the ramp. John was quite creative on how he installed the ramp and we couldn't be happier! Thank you, John, Shannon, the ramp fabricators and the rest of the lifewaymobility crew!

NOT RECOMMENDED This company is incompetent and dishonest. They do not stand behind their…read moremanufacturer's warranty. I tried to get my system fixed from the middle of January to the middle of March and finally gave up. Here is my experience. Week1: Called for service. No response. Week 2: Called again, spoke to a person who scheduled service for following week. Week 3: Tech came, said it was the motor, under lifetime warranty. Said he'd contact manufacturer, get back to me. Week 4 & 5: No response. Called again, spoke to woman who said she'd been wondering about this service call and would look into and get back to me. Week 6: No response. Week 7: Called again, woman said she's send someone out. I said someone already came out, said it was motor. She said he was new and more experienced tech might be able to fix. Week 8: While waiting for tech she called and asked if I knew I had to pay for service call. I said why, if 1st tech was incompetent. She said 2nd tech agreed with 1st tech, saw videos he took. I asked why he was coming out. She said she'd get back to me. She did and cancelled appointment. Week 9: She called back and said they got a new motor but had to charge me $1200 plus $400 service call. I said it had lifetime warranty. She said it didn't. I have paperwork that said it was. They refused to honor it. I gave up and had chair removed. They charged me $600 to take it out. They will fix it up and sell it for thousands. DO NOT DO BUSINESS WITH THIS FIRM.

This company is absolutely awesome! I called Home Safety Services because my wife's stairlift had…read morestopped working. David called me back within a couple of hours and was able to diagnose the problem over the phone and give me instructions on what to look for. With his help I was able to get the lift working again in a few minutes, saving me the cost of a service call. This is the second time David has helped me out. I used him last year to service the same lift and he was prompt, professional, courteous and extremely knowledgeable. I've been around a long time and have used many types of service companies over the years but have never been more impressed with anyone's customer service than Home Safety Services. They get 5 stars, plus!

Nick Castro from Home safety services came out to our house, and did a fabulous job of inserting…read moresome safety grab bars in the bathrooms. I didn't realize how much of a problem it was getting to be for me....stepping in and out of a tub/shower that we have in the guest bathroom. I was amazed today when I took a shower there and the grab bars were in the perfect position to help me get in and get out without a worry of slipping. I even utilized the bar to stabilize myself while toweling off. They are very sturdy and he managed to get them well-anchored into studs. I recommend Nick highly, it was a very pleasant experience from the beginning until the end, and I wouldn't hesitate to call him in the future if I need more help with safety!