I was a repeat customer of this location and had a reasonable experience with the the first time…read morearound. Ordered hand controls for my new car, a simple ask. I knew all the specifics as I have been using hand controls for decades, a real no brainer sale. Now I'm looking at TWO WEEKS for them to get the controls in and installed (obviously not want I was told, but want I was told i was told). I would have thought a week was stretching it, but two? I mean, the install time sounds reasonable but the lag in getting a simple set of parts and question telephone customer service impacts this somewhat. When you trade in a car you don't get to keep it until the next one comes back with hand controls so that means I'm stranded for two weeks plus having to find various people to drive the car up to them (one for the car and one to take them home, as they are going to need all of one day with the car. To avoid this I ended up delivering the car pre-opening to be first in line and staying most of the day. Its was a production but I found someone to hang out there for the day. I was impressed with the actual install and customer service while on site, but the lead up could not be allowed to go under the radar. As an effective monopoly serving a captive clientele of handicapped people raises the expectation for service and communication and the issues here have to be called out and pointed out. Ended well, just took way too long to happen.

Excellent costumer service!!! I'll update as soon as they've completed my transfer and installation…read moreof hand controls!

Please Please Don't call Stephen who owns National Scooter Rentals of Myrtle Beach SC because he is…read morea FRAUD and SCAMMER! He Steals from the Disabled pretending to rent mobility scooters to you if you are in need of one for your stay in Myrtle Beach. Whether he promises to deliver the rented scooter to your hotel or you change your plans and cancel the rental reservation weeks before the 48 hours allowed for a refund Stephen Never Returns your MONEY! The BBB has tried to reach out to Stephen Denuel on Numerous occasions to No Avail! STAY AWAY FROM THIS SCAMMER: 865-280-3390

Everything from there drop off to the pick up. No problems. Arrived at the right time too. Great…read moreplace to rent a mobility scooter

Wonderful HONESTY store. Spoke with the older lady she is so honest and straight forward. Will not…read moretalk you into an item just to make a sale. Helped set up my father's walker even though if was bought elsewhere. Told us the facts about walker's and did not try to sell us something we did not need. Thank you

My CPAP elastic head gear broke in middle of the night. Since we were in NC in OIB, I Googled CPAP…read moresupplies and Family Medical Supply came up. I headed over there after they opened at 9AM and the employees are so, so, so nice and helpful!! I was able to get the correct elastic head gear and they even installed it. Highly recommend Family Medical Supply!!

Friendly caring staff and medical staff is professional and caring. Referral are made in timely…read moremanner.

As a client of this business when it was under their old name (Essential Medical Supplies), I was…read morethrilled to learn that they'd opened up a new location! This store has a good variety of durable medical supplies, orthopedic and diabetic shoes, braces, walkers, wheelchairs, scooters and more! The owner was on site when we went in to check things out and we loved how attentive and genuine he was in helping us learn about the store and their services. Parking is available in the front lot, or around back of the store. There are two wheelchair accessible spots out front. The store is open, bright and very clean, with room to easily maneuver a wheelchair. Items are clearly marked and the staff are kind, patient and willing to assist. They make the process of selecting diabetic shoes so much easier because they take care of all the paperwork with your doctor and your insurance company, and they are the only store of its kind who travel to clients anywhere in South Carolina! You also have the option to go in and buy items out of pocket if you choose, at reasonable rates. This location is conveniently situated accross from the hospital and next to a medical clinic.

I searched for over 2 weeks for a place that would accept my dad's insurance for a pair of diabetic…read moresneakers. With the help of his home nurse, we found 97 Cares. We took the hour drive to Florence, and it was well worth the trip. Samuel went above and beyond the call of duty for us. From the moment he greeted us at the door. He was friendly and courteous and had a great sense of humor. He took his time with my dad. Explained everything he needed to know about diabetic shoes and fitted him perfectly. He quoted us 4-5 weeks before they would be in. A week later, he called me and said they were there! He also made the trip to our home to bring them to us! I enjoyed the rime he took with us and made us feel important. We will be using 97 Cares for all our medical equipment needs.

I stopped at the Mobility Center to replace the caps on my walker. I didn't realize but I had…read morespares taped to my walker (it had not been used for several years and I just needed it for the next couple weeks). When I realized I already had them, Scott replaced them and when I asked for more advice about wear and tear, he told me to get tennis balls and told me how to install them.. All this was gratis! They have moved around the corner from their former location so still convenient to find. Highly recommend them with great customer service!

So, I am disabled and use a wheelchair 90% of the time. I have many chronic illnesses (diagnosed)…read moreand require my chair for any freedom. I have Medicare and am in need of a new/better wheelchair. I called Mobility Center because of the quote from the CEO/Owner on the website stating that "with over 20 years experience in the Home Medical Equipment industry, I can help you navigate the path from getting the necessary documentation from your physician to choosing the right equipment to insurance/medicare billing and/or financing, and finally getting you going again ... Fast!!!." Well, that did NOT GO WELL!!!! I was told immediately that they do not accept Medicare, although it states it on the website. So, I let the woman who answered the phone know exactly what the website said and what the Owner had written. She put me on hold and Mitch, the owner, got on the phone. He was extremely rude, told me it was a case by case basis..HUH?!?!? I found him extremely insulting. He also asked where I found the information I was reading to him, that he had apparently written himself a while ago, and didn't remember. He tried to talk in circles about what "navigate through physicians and Medicare/Billing" means. I may be disabled, but I am not an idiot! He finally said he could not help me! More like WOULD NOT help me. Why do people get into this business if they aren't in it to help people?!? He made me feel horrible. After he said he couldn't help me, I asked if he knew anyone that could, and he said no! How is this even remotely ok?!?!?!? The thing is, it's NOT OKAY! This is why I am leaving this review; I don't want anyone else to have to be treated this way! I called someone I know in Virginia, where we moved from, and he is amazing!!! I let him know what happened and he was so incredible! He called me back with an actual reputable place. It is in Wilmington, NC but I am so ok with that! I would rather my husband drive me farther and be treated with kindness and compassion, than deal with this place. (not that I have a choice, unless I want to go get a wheelchair off their showroom floor) I need a wheelchair fitted for me! The website says they are BOC accredited, meaning they are helpful with Medicare and those things....Well, I strongly beg to differ. I would not recommend this place if you are actually disabled and have medicare for your mobility aids. I would also give this place a negative, if I could. Simple kindness goes a long way! Not cool, Mitch, not cool!

Simply the best! They could.not have been more prompt (and nice). Recommend without hesitation.read more

The absolute rudest business I have ever dealt with. I emailed about a wheelchair for my boyfriend…read more I was told there was one available. I responded back and asked what the cancellation policy was. I never heard back from them. I emailed multiple times. So I decided to call today and touch base with them. The lady told me to text her the dates and my name and she'd get back with me. So I texted her. Then she calls me, telling me I was being to persistent and confusing her and begins to be rude and chew me out. I hung up on this rude lady. So she sends me the following text messages. Never have I dealt with such terrible customer service.

We've been renting golf carts from SunFun Rentals for years at our vacation home in Carolina Beach,…read moreand they've consistently delivered amazing service and high-quality golf carts. When it came time for our wedding in our favorite home away from home, SunFun truly went above and beyond to make the experience unforgettable. We had 30 of our closest family and friends fly in from out of state, and we wanted all of them to experience the fun of golf cart life on the island. The staff at SunFun exceeded every expectation by coordinating reservations for our guests, accommodating different pick-up and drop-off times, and ensuring everything went smoothly. Jordon and Lori were especially fantastic--they made the entire process seamless and stress-free for us and our guests. SunFun's level of service and dedication is unmatched. We recommend SunFun Rentals eight days a week and will definitely be back soon. Thank you for helping make our wedding weekend so special!

We've used SunFun for the past three years, and every experience has been absolutely flawless! From…read morebooking to payment to cart usage, everything has run smoothly without a single issue. The entire team is kind, responsive, and always willing to go the extra mile to meet our family's needs. Any time we had a question or request, someone was available to help right away. Thank you, SunFun, for making our vacations so seamless and enjoyable year after year!