I was a repeat customer of this location and had a reasonable experience with the the first time…read morearound. Ordered hand controls for my new car, a simple ask. I knew all the specifics as I have been using hand controls for decades, a real no brainer sale. Now I'm looking at TWO WEEKS for them to get the controls in and installed (obviously not want I was told, but want I was told i was told). I would have thought a week was stretching it, but two? I mean, the install time sounds reasonable but the lag in getting a simple set of parts and question telephone customer service impacts this somewhat. When you trade in a car you don't get to keep it until the next one comes back with hand controls so that means I'm stranded for two weeks plus having to find various people to drive the car up to them (one for the car and one to take them home, as they are going to need all of one day with the car. To avoid this I ended up delivering the car pre-opening to be first in line and staying most of the day. Its was a production but I found someone to hang out there for the day. I was impressed with the actual install and customer service while on site, but the lead up could not be allowed to go under the radar. As an effective monopoly serving a captive clientele of handicapped people raises the expectation for service and communication and the issues here have to be called out and pointed out. Ended well, just took way too long to happen.

Excellent costumer service!!! I'll update as soon as they've completed my transfer and installation…read moreof hand controls!

just relocated to the area and our special needs van required maintenance. found mobility works on…read moregoogle. staff there is totally professional and top notch experts. pleasure to deal with. nice waiting area and most importantly reasonably priced.

Great customer Service! Knowledgeable and caring staff! They were amazing and went above and…read morebeyond, would Highly recommend!

Rotech Healthcare was incredibly helpful and friendly. They took the time to listen and found…read moreexactly what I needed. I highly recommend them for their great service.

I would not recommend this company! I can't even get a return phone call. They told my doctor's…read moreoffice someone would call a week ago but I still haven't gotten a response. The equipment re-order was placed at least a month ago. My insurance changed in January and I gave them the new information in December. Someone dropped the ball with my new insurance and dragged this process out. Insurance has now been approved but they still haven't sent replacement equipment. It's impacting my health and I'm short of breath. It's almost like no one at Rotech has my case. I'm a retired RN and I've never heard of a home health provider or DME provider doing business like this! I'm strongly thinking of changing companies. This is insane! This is an update: I called Rotech today, 4/6 and was put on hold for an extended time. They clicked me over to a corporate phone tree which didn't work. I could not get connected to anyone. So, I called the local Rotech office in Myrtle Beach again and asked for a supervisor. I was told that was not an option but I could leave a message and someone would get back with me in 24-32 hours. I give up! I'd steer clear of this company. There are plenty more out there.

Jasmine and Aubrey worked endlessly to assist my family with an emergent situation. While they…read moreworked to resolute the situation they kept us updated every step of the way. This type of customer service isn't seen very often but it should be recognized because it meant more to us than they'll ever know. Thank you both again. Kayla M.

Might as well call it a scab outfit. Can never do medical supplies right always short supplies but…read morepacking list shows amount shipped. He can't explain what happened. It's easy he opens the box's steals how much he wants then bills insurance. 100% scab outfit

Amazing experience! Highly recommend. Patrick came out and gave an estimate. He was polite,…read moreprofessional and very detailed. When time to install, they came right on time. The ramp installed looks great and fits our needs.

From the owner: We offer stairlifts, wheelchair ramps, porch lifts, patient lifts, and more backed by the best…read moreservice and support in the industry. Our local team sells, rents, installs, and services everything you need to make your home or business fully accessible. What makes us different? We have Mobility Consultants, not salespeople. We start with a free in-home or virtual consultation so we can learn more about your needs. Then we provide a no-obligation quote for your perfect mobility solution - we'll never pressure you into a decision. Our experts are certified to install and service each of our products, so we've got you covered. Questions or concerns? Give us a call any time - we treat every customer like family!

Getting someone at Lincare to return your call is next to impossible, and then getting them to…read morefollow through with what they say they'll do (pick up equipment, get you info, etc) is also impossible. Most recently, we were told 3x that someone would pick up equipment. Never happened. Terrible customer service.

I'm not sure how this company stays in business. I was prescribed to get fit for CPAP well over a…read moremonth ago. I gave it a week and decided to go there and get some help with appointment. No help. I even went to the doctors office and had them print out my exact needs. About two weeks later I get a voicemail. I call back immediately and "the girl" stepped out. Called back the next day and "the girl" was not working that day. Called back another time and "the girl" stepped out again was the reason given. Now 10 days later and no one has called. My doctor follow up is next week to see how I am progressing after 6 weeks of CPAP therapy. Guess what? I have to cancel as I have still yet got an appointment to be fitted and start therapy. I would be fired today with this type of customer service. No clue how they stay in business except for the insurance payment coming in. Ridiculous.