Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

5 Star service from start to finish. Our family of 4 were…read moreupgrading our cell phones and we were helped by: both of the Michaels, Nayoung, and Sammy. They were very welcoming, but also worked great as a team. Not only were they professional and knowledgeable about the devices, but they were also experts about service plans & discounts. Their interpersonal skills and wonderful approach made our purchase and iphone migration a fantastic experience.

So to start with, I gave two stars for the great staff working at the Genius Bar!!!…read more Came in during the week to check my iPhone 15 PRO and sure enough they recommended that I replace the battery and the appointment was set in person for a battery placement today! Showed up on time, waiting for 10min to have someone help me out. Was informed they are out of stock for the battery. I understand it is not the Genius Bar staff fault. It is how Apple sets up their system and for one of the advanced high tech companies, the system is beyond pathetic!!! When they setup their Genius Bar appointments, even in-person, and triple confirming that you will be there, they do not reserve any parts for the confirmed appointments. It is first come first served basis!!! Seriously?!! Why setup an appointment specially a holiday weekend, and waste the time of the customer in a super crowded mall (fighting the traffic and parking), being told they don't have the part they scheduled you for!!! Unacceptable APPLE!!?

This store barely earns 1 star. If it weren't for Sonia that greeted us and tried to get a manager,…read moreI'd give them zero stars! She called the manager, Moe, who said he'd be back in 5-10 minutes and could help us. Supposedly he was at lunch. We waited an additional 30 minutes before we gave up! It must be nice to take an extended lunch when you know a customer is waiting and the store closes in an hour. Apparently they don't care about customer service. We would've been better off staying with Verizon!

Came in to get 4 accounts brought together. Had Jason as our service person and although it took…read moreabout 1.5hr total, he got done with what we needed and everything was successful. And kept a great attitude. In general have had good luck at this store. Suggest this location.

I took a phone which was not turning on, no display and Mike took it off examined it and said I…read moredon't have the screen but you can order and bring it and I can fix it for you. I took the new screen and he fixed it in 20 minutes. No drama nothing, very professional. I loved the service. Thank you Mike.

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

I had to change to another company that always helps me the way I need. I will go back to metro if…read morethey can provide me with the service that I need.

My car cell phone charger just died today?!?! i pulled into…read moremy fav Metropcs for a new one. I was hoping to not have to pay but the guy wouldn't warranty it. but he gave it to me for 1/2 off so all was not a total loss. He informed me that the cords were weak on the one end so try to treat it gently.....

should change their hours to 'whenever someone shows up' ive been there multiple times at 10am…read moreexpecting to be helped but no one is there. unacceptable.

Stopped in here the other day to look at new phones. The guy helping me was very helpful and…read moreinformative. I walked out with a great phone and a good deal. They also had a huge selection of accessories. I bought a nice case at a very reasonable price. I would recommend this Boost store for the value and great service.

The experience was great with good customer service and communication and fast serviceread more

Very friendly and helpful. Outstanding service and quality workmanship. They diagnosed the issue…read moreaccurately and had my phone repaired in no time

called and Jim answered right away ..... I had crushed my iPhone with a van door .....he looked at…read moreit and said it was unrepairable ...I had cell insurance and asked if he would write an estimate to submit for a claim ..... 5 min later he emailed it to me.... didn't charge me for the estimate or email, didn't try to up sell me or scam me ..... thank you Jim .......

Jim replaced the battery in my Samsung Galaxy S10 and the battery life has gone back to like new…read morelength. Much more cost effective than buying a new phone. It only took a couple of hours.