Had a great experience inquiring about purchasing a new device and upgrading phone plans. Huge…read moreshoutout to Janie for her patience and exceptional service. Also, want to applaud her for the warm welcome I received when I first arrived at the store, as other team members were occupied. Got all the information I needed quickly! Will be returning to this location when I need help in the future.

Horrible costumer service. Don't waste your time they are rude and lazy. Guy with the glasses and…read morehat lazy man just scrolling on his phone.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

5 Star service from start to finish. Our family of 4 were…read moreupgrading our cell phones and we were helped by: both of the Michaels, Nayoung, and Sammy. They were very welcoming, but also worked great as a team. Not only were they professional and knowledgeable about the devices, but they were also experts about service plans & discounts. Their interpersonal skills and wonderful approach made our purchase and iphone migration a fantastic experience.

So to start with, I gave two stars for the great staff working at the Genius Bar!!!…read more Came in during the week to check my iPhone 15 PRO and sure enough they recommended that I replace the battery and the appointment was set in person for a battery placement today! Showed up on time, waiting for 10min to have someone help me out. Was informed they are out of stock for the battery. I understand it is not the Genius Bar staff fault. It is how Apple sets up their system and for one of the advanced high tech companies, the system is beyond pathetic!!! When they setup their Genius Bar appointments, even in-person, and triple confirming that you will be there, they do not reserve any parts for the confirmed appointments. It is first come first served basis!!! Seriously?!! Why setup an appointment specially a holiday weekend, and waste the time of the customer in a super crowded mall (fighting the traffic and parking), being told they don't have the part they scheduled you for!!! Unacceptable APPLE!!?

This store barely earns 1 star. If it weren't for Sonia that greeted us and tried to get a manager,…read moreI'd give them zero stars! She called the manager, Moe, who said he'd be back in 5-10 minutes and could help us. Supposedly he was at lunch. We waited an additional 30 minutes before we gave up! It must be nice to take an extended lunch when you know a customer is waiting and the store closes in an hour. Apparently they don't care about customer service. We would've been better off staying with Verizon!

Honestly came here looking for for internet service, workers seemed helpful and told my situation…read moreof needing a technician to run the internet lines into my apartment, the worker gave me her number and said to call her incase of any help, I thought she would make the appointment right there and then as I clearly told her I would need one, I receive my equipment in the mail called her and never answered, called the store and they told me they couldn't do that for me and gave me a 1-800 number... then I randomly get a text from the girl who previously gave me her number and said she'd do it right away, next day I texted her and never replied, the next day again and nothing until I finally called myself and waiting for ever for someone to pick up, then the technician arrives and this is guy is rude, aggressive and can't seem to follow direction on how we needed the internet cable to be routed, all around as a new ATT customer it has been a shit show and I don't think I'll ever recommend or get their services again..

My middle-schooler returned home from school to reveal that their iPhone SE screen had been broken…read morethrough the screen protector. No explanation was given but It looked like someone whacked the top of the phone with a hammer. Searched repair options on Yelp and Phone Repair Shack came up. It is located in a little room at the back of the Foxworthy Shopping Center Liquor Store. I was bracing for a possible replacement cost, but Mike looked over the phone, said the repair would take about 20-25 min and would be $70. And that's really all it took. Phone looked good as new in under half an hour and for considerable less than a comparable refurbished device - let alone new. I hope I don't ever have to return, but if I do, I will do so with confidence. I recommend the swift and reasonable service!

Fast, friendly, and has a warranty. Replaced a charging port on my daughter's tablet. Very…read moreaffodable.

I had to change to another company that always helps me the way I need. I will go back to metro if…read morethey can provide me with the service that I need.

My car cell phone charger just died today?!?! i pulled into…read moremy fav Metropcs for a new one. I was hoping to not have to pay but the guy wouldn't warranty it. but he gave it to me for 1/2 off so all was not a total loss. He informed me that the cords were weak on the one end so try to treat it gently.....

This store is in the older Burbank area of San Jose...lots of old buildings but it is nicely…read moreremodeled inside. People were friendly and I got my new phone activated pretty quick. TV inside for people waiting, but I wasn't there more than 10 mins after I made my purchase and had the phone activated. One great thing about this store is that they seemed to have EVERYTHING in stock, even a lot of phones not available on Boost's website--Which is different than most Boost stores who only seem to have the cheapest/oldest/wimpiest phones, and maybe a couple of the new ones.... The phone I wanted was $20 more in the shop than on Boost's website, but they matched the price with no hassle. There is a lot in back for off street parking just go around the corner and you'll see it. They have a door to the parking lot, it's just hidden because the building is shorter than the others next door. Definitely a plus in this area which can get busy. Lots of options for cases too, didn't see the prices, but who bothers with buying in the store with online offers being so cheap... They asked if I wanted to buy a case, I said no, and that was that. No upsells, no "do you want phone insurance" nonsense...in and out and no hassles.

should change their hours to 'whenever someone shows up' ive been there multiple times at 10am…read moreexpecting to be helped but no one is there. unacceptable.

They have good experience, good quality, nice attitude, fair price, and applied discounts on my…read morerepair.

Excellence service and great prices highly recommended. The process was quick my phone looks brand…read morenew‼‼‼

called and Jim answered right away ..... I had crushed my iPhone with a van door .....he looked at…read moreit and said it was unrepairable ...I had cell insurance and asked if he would write an estimate to submit for a claim ..... 5 min later he emailed it to me.... didn't charge me for the estimate or email, didn't try to up sell me or scam me ..... thank you Jim .......

Jim replaced the battery in my Samsung Galaxy S10 and the battery life has gone back to like new…read morelength. Much more cost effective than buying a new phone. It only took a couple of hours.

I'm not DJ or anything like that, I just collect/listen to records. I initially came here years ago…read morebecause I wanted hardened cases for some of my 12" records and I knew these guys stocked Odyssey cases. They also ordered some cases for me for my 7" records in the past. My most recent trip was looking for a replacement stylus for my record player, some headphones for my bass, and another Odyssey case. They had a stylus in stock, and the long haired dude gave me a good recommendation on the headphones for what I was looking for. Prices are fair and they will do you a solid if they can!

Came to the store today to look for karaoke equipment so I could fix the sound system problem I…read morehave at home. Customer service was great here. Marwan was very knowledgeable. You could tell he knows his stuff and speaks the truth. Equipment prices here are reasonable and comparable to others. Lots of brand names, levels and options depends on your needs. I'm so glad I finally found my audio go to shop locally.