When I received a bill for my visit, with my insurance , I was billed $100.00 instead of $10.00…read more When I called about this I was told that this urgent care walk in was considered a hospital emergency room, NOT an urgent care clinic and I was billed accordingly. In looking at the wording on the building it said Yale New Haven Hospital Urgent Care walk in, not emergency room. The people I spoke to at Yale's billing department were abrupt and not very nice. They acted annoyed by my concern about this bill. Last year when I went to this same walk in I was charged only $10.00 for an urgent care walk in visit.

BEWARE!!!! They will charge you as an emergency room visit…read moreas well as emergency room care!!! I went for a Covid and step test and was charged over $1,000

This place is crazy. I was in because I fell of my bicycle and I just wanted a note for work The…read moredoctor who was seeing me decided that I needed to go to the hospital next thing I know I tell him no I don't want to go to the hospital and I tried to get up and leave this man grabbed me by my coat and pushed and picked me up back into the room and started swearing in my face then he closed the door on me and started swearing some more at his coworkers I called my ride to come get me immediately because this guy was unstable all because I didn't want to go to the hospital I have no idea what this guy is name is he's a skinny white bald man I've seen him before but I've never seen him act like this and I suggest anybody who goes to this place bring a weapon because this man has no problem putting his hands on other people I could see if I was throwing things I could see if I was yelling I could see if I was acting crazy but the only thing I said was no I don't want to go to the hospital I'll just leave and this man grabbed me by my coat neck coat line literally pushed and picked me up and pushed me back into the room so for anybody who goes there Good luck again he's a 40 40-year-old white male he has a shaved bald head I do not know his name but good luck

This place is a money pit. I had an EKG done at my doctors office billed $97 and paid out of pocket…read more$38. I was asked to repeat it at the walk-in. All I needed was an EKG and results sent to my doctors office for comparison. The walk-in charged me $336 and my out of pocket was $238. Never again will I go to or suggest to anyone to use this place.

TERRIBLE!!!! Rude! Unprofessional!!!! STAY AWAY!!! I waited 20 minutes before anyone came to the…read morewindow. I had to call the clinic to let them know I was there waiting with my son who was short of breath. The medical assistant Doreen Jurgens finally came to the window and said we'd have to wait because the receptionist was on break. We waited another 20 minutes for the LPN (who had her name badge covered) to come out and say the APRN was on break and we needed to wait! This is an Urgent walk-in!!!! She proceeded to say "well if it were a weekday and we were busier someone would've been available. Since we walked in on a Sunday afternoon! My son ended up having an asthma attack on our way to another more fit, professional clinic! Where he did have the flu that flared up his asthma. UNACCEPTABLE & INEXCUSABLE!!! They should all be fired! POOR REPRESENTATION for Hartford healthcare! Not sure how they allow this!!! I will be reporting this to the DPH! PLEASE stay away for your or your loved ones safety and benefit!!!!! If I could rate in the negative I would! They don't even deserve a 1 star!!!!

This location does not care about their clients. Awful client service both in person and on the…read morephone. When asked to schedule they aren't even at their desk. Who does your training???

I was in last week for a GI/dehydration situation at the ER. I felt I was well taken care of…read more Nurses and Doctors gave me tests and treated my symptoms. In a few hours I was feeling better. Doc gave me some notes to follow and I was a released. Good experience. I still would goto Yale New Haven (trauma) or Bridgeport (Burn unit) for more serious ailments.

the level of incompetence was astounding. the PA told us there was no concern about the issue then…read moredoes a complete 180 and starts with the maybes, questions and I don't knows. we were lied to that meds were put in then we were told that they don't even know what the course of action would be. ultimately we were transferred to another hospital. This place is an absolute joke when it comes to quality of care. We were told they would bring a water 4 hrs later no water. Go somewhere else if you value your time and life. The negligence, the complete lack of communication and miscommunication; the blatant disregard for the patients well being and comfort, on top of being talked in circles with nonsense. There should be a formal investigation opened on how things are conducted there

I usually have a good experience at this facility. However yesterday, I saw Dr. Tarabar and the…read morequality of care was very poor and very rude. I usually don't mind waiting, I'm understanding but as I'm waiting in the room I hear him complaining to staff about how people expect to be seen in 1 minute of being here. They had a several minute conversation about this. I gave him the benefit of the doubt that maybe he'll spend good quality time with his patients and that's why it takes so long. Nope. When he came into the room, he was very dismissive, talked over me, started to listen to my lungs when i was in the middle of telling him my symptoms telling me to breath in, so completely interupting me. Then when he goes to look into my ears he does not even use a speculum tip, not only is this disgusting and not sanitary, but also you can't see anything without the speculum tip!! Then he said he would send my antibiotic for strep throat and he never sent it, I went to pick it up the next day and he never sent it. When I called to ask them to send it, I waiting on the phone for 10 minutes and the office never picked up. Unbelievable.

Be prepared to spend half your day here. I came in at 10:30 a.m. It's 1 p.m. now and I'm still…read morewaiting. What kind of "immediate" care is this? Unacceptable.

The best doctor in the world. Always knows what to do. I…read morehave been to Dr. Kim so many times. Dr. Kim always knows what is wrong and what to do, quickly! Thank you Dr. Kim. Lynda Kilgore, Fairfield.

Worst doctors experience ever. They made me wait an hour to even fill out patient paperwork…read morenevermind actually being called. I had to leave due to such a horrible experience. The staff is absolutely horrible. Front desk has no clue what is going on. The doctor seems like she's 100 years old with no idea whats going on in her office anymore. DO NOT WASTE YOUR TIME HERE.

My husband went in. Nurse saw him for 2 minutes exactly. Gave him a worthless pr for cough. He had…read morewalking pneumonia This nurse was totally incompetent she didn't take the time to check him out. He's 78 could have been a lot worse. I will never go there again