So I've been a customer for two things prior to this incident, and they remembered me coming in and whatnot. My iPhone screen shattered after I dropped it pretty hard on the pavement, so I went to get it fixed at £75- I'd done research and found places that did it for cheaper, but Mobile Phone Clinic were closest and had always been polite to me so I chose them. They fixed it for me and sent me on my way. Fast forward a week, the home button is making a clicking sound when I press it, so I was beginning to worry, but what do I know about phones? I set my phone on my desk and a few small cracks appear. It wasn't dropped, it wasn't really anything that would happen with an Apple screen, so I was quite upset that after a short time and being careful with my phone, I was virtually back in the same spot.
I went back and explained the situation in detail. I still had my receipt (as it had only been a few days), which said "re-repairs with receipt only." The guy at the desk told me they weren't making enough profit off these kinds of repairs to help me. I'm the child of a small business owner, and I'm more than aware of the difficulties and problems most of the public have a blind eye to, and his answer infuriated me. It shouldn't matter your situation, if a customer presents a problem, it should be fixed. These kinds of situations need to be built into the cost of everything the business does. "Not making enough money" is not an excuse to not assist a customer.
Overall, I'm quite upset with how the situation went. A cheaper re-repair wasn't even offered. As the phone still needs to be fixed, I'll be taking it elsewhere. read more