We have had T-Mobile service for years so we know we can go into the various locations to get them…read moreto troubleshoot issues. My wife recently changed from IPhone to Pixel and Google makes it easy to swap the data across, but since we pay such a low rate on our older plan we took her phone in to get some assistance. The guy who helped us really took care of this right away and we were up and running in no time.

I was here expecting to be hr of wait time but the guy was super helpful and the make all the…read moreprocess for me instead to be sending me with costumers service line!! That's was nice Rj thanks

First time coming into the Verizon store and spoke to Sabrina. She helped me more than I could have…read moreasked for. If you need anything from there ask for her.

Elisa was amazing!! She was so easy going and very knowledgeable. I feel like a rookie with…read morechanging phones and she let me know how easy it was. She help me in store as much as possible and then I finished the rest at home. Only down side was when we walked in no one told us there was a check in area, so we walked around for a while until we found where to check in. I changed into Verizon and so far no issues! Will definitely visit this store for any needs!

Janie T provided excellent service from start to finish. She was knowledgeable, professional, and…read moreincredibly patient, taking the time to answer all my questions without ever making me feel rushed. I'd highly recommend her to anyone!

T-Mobile customer service for billing is awful. I've called on 8/31/26, 9/30/26, 10/7/26 and…read more10/19/26 to resolve a $204 billing dispute for erroneous charges on my account. They didn't care about my customer loyalty, or concerns - they simply denied my claim even though the charges were questionable. After a 2-hour phone call on 10/19 - the supervisor actually hung up on me! Horrible. There is no email address to send complaints.

Quickly helped me with my sim card issue on my iphone it failed i got a new one installed with the…read morereactivation for $40 shoutout the manager sam she was patient with me and easy going Highly recommend her service Thanks again

Well George your Manager really messed up my new phone gave me two lines and forgot to up load my…read moreoriginal phone number. I was there 6 hours on my only day off. Then I went to Apple and they could not fix it, so they sent me back to Verizon. Thank God for Austin, he went way beyond what he needed too, so I could use my phone. It took him 1 hour to fix the problem. This was by the way after he had clocked out for the night There are not if praise and Thanks I could give him. Austin should be the Manager. His customer service is AAA. I am a 67 year old so for this young man to take time out of life to him makes me feel that there are good people in this world . Thank you Austin Barbara

Des was friendly professional and efficient. She knew exactly what I wanted and took care of it…read moreright away Angel worked with me for 2 hours with crazy issues he was kind and patient and I really appreciated it. Overall this store had amazing customer service and I will always come back to this location

Switching to Verizon was one of the biggest mistakes I've ever made. I genuinely feel as if these…read morepeople are robbing me blind. On June 18th I was tired of my old provider and walked in to the Verizon store on Golden Valley. Angel helped me out and we agreed on a free iPhone 16 (after trading in my old one) + $65/month for my unlimited wireless plan. I paid an initial free and taxes plus a couple of accessories. He then helped me set up my new phone and since then my verizon bills (with autopay) have looked like this: July 17th 2025 Bill $103.12 August 7th 2025 Bill $74.45 This month I went into the store and inquired why my bills were so high. Angel and I spent 2hours on the phone with customer service. By the time I left Angel made it crystal clear that my new bill was going to be $55/month from now on. I thought it was finally over. September 8th 2025 Bill $69.12 October 17th 2025 Bill $102.06 I absolutely cannot afford a $100/month phone plan. I don't know if Angel lied to me or if Verizon is just plain stealing money from me but either way the initial deal we made at the store was $65/month + New iPhone. If I had known in advance that I would be paying $100/month I would've just stayed with my old provider. This review doesn't even mention the 2months it took a full team of verizon employees to simply transfer my old phone number to my new phone. What a joke.

My children jammed a broken switch card into the switch card reader. After removing the broken…read moregame, the console was unable to read any other game. I ended up sending it to Phone Heaven. They ordered my parts and had it installed and ready within 2 days. It was convenient but the repair was a bit pricey but no where near spending money on a new Nintendo Switch. The console encountered no hiccups since its repair. Would I go back again, yes I would.

Seriously, I honestly thought my son's iPhone 14 was "unfixable" after he dropped his phone into a…read morepool. After that happened, the screen worked for a few hours, but there was a noticeable difference at the bottom, and then it didn't come back on. But the "find my iPhone" did see it on, and it vibrated and played a sound. I put it in Silica (packets) and in a plastic bag overnight. Today, I sent a project request/message via Yelp, with a quick reply from this place. Came in, got the same estimate and a really fast diagnosis. It was fixed in less than 30 mins! $131. Far better than replacing the phone. Super friendly and will definitely use again! Highly recommend.

I had a great experience at this AT&T store. The entire staff was extremely professional, helpful,…read moreand knowledgeable. Daniel and Michael O. helped me directly, and both were excellent--patient, attentive, and very knowledgeable. The store was extremely busy and clearly understaffed, with the team doing their best to keep up with a large number of customers. Despite being overwhelmed, everyone remained professional, friendly, and helpful. Once they were able to assist you, they gave you their full attention and made sure everything was taken care of properly. Daniel and Michael O. took the time to answer my questions, explain everything clearly, and make the entire process as smooth as possible. Great customer service from the entire team, especially considering how busy they were. I would definitely recommend this location!

Ordered a new iPhone 17pro online at 3pm on a Monday. Received an email that I will get a pick up…read moreemail in approx 2 hours. At 7:45pm I called the store several times to check the order before they closed. No one picked up the phone. Tuesday morning I called back no one answered again, I waited until noon, a man answered the phone didn't apologize just said the store was busy yesterday . He didn't take my name or number just put me on hold to "look" for my order. Not sure how he would do so without my information. After being on hold for over 25 Mins I hung up. Will cancel the order and just place one online. So much for trying to give a local store business.

Sergio, the manager, was extremely rude during my visit. He approached me and offered to help add…read moreanother line to my phone. However, as soon as he asked me to pull up my account on my phone, two other employees started asking him for help with their customers. Instead of focusing on assisting me, he repeatedly turned his attention to them. If he was going to help me, I expected to have his full attention and a more professional level of service. I was fully willing to move forward with adding another line and upgrading my phone, but the experience left a very poor impression. Because of how the situation was handled, I decided to leave and close my account with them. I ended up moving both of my lines to Verizon, which offered an excellent deal and much better customer service.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.