I was here expecting to be hr of wait time but the guy was super helpful and the make all the…read moreprocess for me instead to be sending me with costumers service line!! That's was nice Rj thanks

If I could give zero stars I would. They overcharged me, scammed me, and gave me an extra line I…read moredidn't need. Calling corporate. Take your business somewhere else.

Elisa was amazing!! She was so easy going and very knowledgeable. I feel like a rookie with…read morechanging phones and she let me know how easy it was. She help me in store as much as possible and then I finished the rest at home. Only down side was when we walked in no one told us there was a check in area, so we walked around for a while until we found where to check in. I changed into Verizon and so far no issues! Will definitely visit this store for any needs!

I had a very positive experience here. I was returning an old 5g router that had been replaced by…read moremail. I had to bring it in because Verizon couldn't seem to deliver the return shipping label by mail or email. I had expected some kind of "whatever" level of service and instead they were great. They identified that Verizon support hd replaced my old router with another old router and that I could have gotten the faster new one. They did this swap for me quickly. It was a really nice surprise!

I'm nine months pregnant. Giving birth in exactly one week…read more Came in to upgrade my husband's phone because it stopped charging today and we need to stay in contact especially now, since we spent the whole day in the ER for my husband because he is unwell. Finally got time to come in, (which granted was 30 minutes before close). Two men sat- did not stand to greet me. I told them I needed to upgrade my husband's phone because it stopped charging. They told me it had to be done with the T-Life app. So I started downloading it. It was taking forever because the service in this area is poor. I was standing for a while, waiting for it to download. My feet were killing me, so I pulled a chair up for myself, since these men didn't think to offer an extremely pregnant woman a chair. Only then did they tell me to let them know if they had any questions. I get it. They had a long day. It was 30 minutes until close- But I also had an exhausting, long day in the hospital. I'm just trying to get things done before our baby gets here while my husband is sick. Could have really used a helping hand today from these gentlemen. I left because I could tell they were annoyed I came in so late and had no idea about the T-life app. I couldn't figure it out on my own and felt like crying. Was too embarrassed to ask for help by this point. Congrats guys. You got to go home on time, while also making a pregnant lady cry. Just gonna get a wireless charger and call it a day.

Not all T-Mobile stores are the same and this one provides excellent customer service. In…read moreparticular, Jacky M!! Jacky has been assisting my mother with all her cell phone needs. My Mom recently had some serious phone issues and Jacky was there to solve them all quickly and efficiently. She went above and beyond. Sometimes my Mom has questions with the tech stuff and visits the store often. Jacky always makes her feel welcomed and helps her out all the time. She's a wonderful asset to this store and deserves to recognized for her customer service skills. Thank you Jacky M. and thank you T-Mobile.

Well George your Manager really messed up my new phone gave me two lines and forgot to up load my…read moreoriginal phone number. I was there 6 hours on my only day off. Then I went to Apple and they could not fix it, so they sent me back to Verizon. Thank God for Austin, he went way beyond what he needed too, so I could use my phone. It took him 1 hour to fix the problem. This was by the way after he had clocked out for the night There are not if praise and Thanks I could give him. Austin should be the Manager. His customer service is AAA. I am a 67 year old so for this young man to take time out of life to him makes me feel that there are good people in this world . Thank you Austin Barbara

Amazing store and very happy to be assisted by them for all my needs. Definitely coming back for…read moreall my phone needs!

Des was friendly professional and efficient. She knew exactly what I wanted and took care of it…read moreright away Angel worked with me for 2 hours with crazy issues he was kind and patient and I really appreciated it. Overall this store had amazing customer service and I will always come back to this location

Switching to Verizon was one of the biggest mistakes I've ever made. I genuinely feel as if these…read morepeople are robbing me blind. On June 18th I was tired of my old provider and walked in to the Verizon store on Golden Valley. Angel helped me out and we agreed on a free iPhone 16 (after trading in my old one) + $65/month for my unlimited wireless plan. I paid an initial free and taxes plus a couple of accessories. He then helped me set up my new phone and since then my verizon bills (with autopay) have looked like this: July 17th 2025 Bill $103.12 August 7th 2025 Bill $74.45 This month I went into the store and inquired why my bills were so high. Angel and I spent 2hours on the phone with customer service. By the time I left Angel made it crystal clear that my new bill was going to be $55/month from now on. I thought it was finally over. September 8th 2025 Bill $69.12 October 17th 2025 Bill $102.06 I absolutely cannot afford a $100/month phone plan. I don't know if Angel lied to me or if Verizon is just plain stealing money from me but either way the initial deal we made at the store was $65/month + New iPhone. If I had known in advance that I would be paying $100/month I would've just stayed with my old provider. This review doesn't even mention the 2months it took a full team of verizon employees to simply transfer my old phone number to my new phone. What a joke.

Wonderful staff who serviced my phone and transferred all my data from my old phone so quickly ‼…read more Very professional and knowledgeable in their field of technology‼‼ I would highly recommend them‼‼

beware!!! would give no stars because they deserve nothing!…read more owner is a thief nd their product is crap, went in last saturday and had my phone repaired. great warranty except they do not stand behind it. phone screen is dead and they said it is cracked witch it is not and has been in a rubber case since the install, lasted 3 days. stick your god loving bs up your.ass, all a show...........

Michael B was absolutely phenomenal in helping navigate a frustrating and complex mishap on AT&T's…read morepart. Even despite the useless redheaded manager sitting in his office and loudly joking around with fellow workers and not coming out to offer any assistance to his customer or his associate. Michael B took the time to address my issue to the fullest extent and provided guidance in resolution without hesitation. Michael B showed empathy with my frustration and took every step he could to help and I walked out feeling pretty confident in the issue being fixed. However. During my encounter that same useless redheaded manager...fully knowing I was irritated at the situation...decided to come out to the sales floor and make small talk with another female worker and then proceeded to do a little dance while playing on his phone. He is the least professional manager I think I have ever encountered. What an embarrassment to AT&T to have someone so far detached from customer service representing them. He is a joke and should be demoted at the very least! Michael B should be that store's manager!

Ordered a new iPhone 17pro online at 3pm on a Monday. Received an email that I will get a pick up…read moreemail in approx 2 hours. At 7:45pm I called the store several times to check the order before they closed. No one picked up the phone. Tuesday morning I called back no one answered again, I waited until noon, a man answered the phone didn't apologize just said the store was busy yesterday . He didn't take my name or number just put me on hold to "look" for my order. Not sure how he would do so without my information. After being on hold for over 25 Mins I hung up. Will cancel the order and just place one online. So much for trying to give a local store business.

Sergio, the manager, was extremely rude during my visit. He approached me and offered to help add…read moreanother line to my phone. However, as soon as he asked me to pull up my account on my phone, two other employees started asking him for help with their customers. Instead of focusing on assisting me, he repeatedly turned his attention to them. If he was going to help me, I expected to have his full attention and a more professional level of service. I was fully willing to move forward with adding another line and upgrading my phone, but the experience left a very poor impression. Because of how the situation was handled, I decided to leave and close my account with them. I ended up moving both of my lines to Verizon, which offered an excellent deal and much better customer service.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.