I stopped into the Road Ranger on Shirland Avenue, South Beloit, IL today and was met with the most…read moreincompetent, appalling lack of customer service that I have ever experienced. When I pulled in to fill up my truck, I caught a glimpse of a sign near the pumps that said: "$0.69 cup of coffee with a fill-up!" Since all the pumps are pre-pay, I swiped my credit card and began pumping the fuel. I walked into the store to get a cup of coffee. I asked the cashier about the details of the offer. She stated that the offer was for a 16 oz or 20 oz drink with a fill-up. I then went to the self-serve coffee bar and selected a 20 oz cup and filled it with coffee. When I returned to the register, the attendant was conversing loudly (while eating her Cheetos and dip from a hot dog tray) with two other employees about 15' away. She was asking what 4-digit code was required to ring up my sale. Then she noticed my cup and said rudely "That is a 20 oz cup and the special is for a 16 oz cup." I reminded her that only moments ago, she was the one who informed me of the special offer and quoted the drink sizes. She then clarified that the 20 oz was for a fountain drink and not coffee. I expressed my frustration and she said I would have to return to the coffee bar and obtain a 16 oz cup and pour my coffee into THAT cup to qualify for the $0.69 cent offer. (Yes, I, too was bewildered at this ridiculous statement and request of me, the customer). I then did as she had requested after telling her how foolish this "procedure" was. Upon returning to the register and now having to wait in line behind 2 other customers, the same cashier then said "Which pump did you use to fill up?" I pointed to my vehicle since I was unfamiliar with the pump numbering system. She then said, "This is REALLY going to make you mad.....You have to go out there and hang up the pump so I can see how much fuel you got." Are you kidding me? Are these the type of people that are hired at Road Ranger to interact with paying customers? Meanwhile, the other two employees (one of whom I assume was a manager) stayed about 15 feet away, behind the wall and never tried to rectify the situation. I can not believe the level of complete ineptness, incompetence, rudeness and foolishness that I was met with today while attempting to buy a cup of coffee!

The second shift crew at this location is amazing. They always remember my cigs and are friendly,…read moreupbeat, and helpful. However the woman who works first shift with glasses is as rude as they come. Could care less about customers and treats you this way. Many of the other cashiers are ghetto and are just there for the paycheck. The outside is always a mess, pumps dirty and use nasty brown water in the washer fluid buckets. I've been going here for 12 years almost daily and will only go after 3pm because that is when this store is running best.

The gal that works the morning shift (around 6-730am weekdays she's always there....wears thick…read morelipstick and has curly dark hair) is ALWAYS on her cell phone, the coffee and cappacino machines are RARELY on and or working. If you have to ask her a question, in regards to the coffee, she gets irritated and says "sorry" and does NOTHING to remedy the situation. This hasn't happened just once, its every day. LIKE TODAY no coffee and i even said something and she literally ignored me. literally Please hire someone new or retrain her and ban cellphones because she is more concerned about who she is talking to on her phone rather than the customer

If you're in a hurry don't go here. The service sucks. I really didn't want to give them any stars…read more The employees are extremely slow.

Nice to pull up to some good jams as we stretch our legs and refuel. This multipurpose gas station…read morewas well staffed and stocked with the travel items you may need. The staff was friendly. There were deals on hot food, chips, candy, and drinks. The bathroom was clean which is always a plus. This stop is not accessibility friendly, but if you have assistance it can be done.

Love the self check out at this location. The restrooms were very clean and well maintained…read more Plenty of truck parking in the back. The staff here is very nice and welcoming to customers. They have a large selection of snacks and beverages.

Well, I'm underwhelmed at this station. Gas prices might be in line with those stations nearer to…read morethe Interstate but, there are 2 other stations (Casey's and Blackhawk) closer to this location - they consistently beat the gas prices by as much as 8 - 10¢ per gallon. Can't say there is any change inside as I have ignored this place because of a rude attendant. Now that it is reopened or changed affiliation, I should probably give it another shot but, my motivation to do so will elevate when I see the gas prices are comparable to the other previously mentioned stations. This 2 star rating pertains more to their corner location, a co-existing small McD operation, ease of access and an on-site basic car wash which are pulses while higher gas prices are a huge negative.

It has been reopened and the prices match the gas stations near the interstate.. I have not gone…read moreinside, but the outside seems to be maintained better now that they have reopened..

This location is a hot mess. Had to switch pumps because the premium kept click long line I was…read morefull. moved up to the next pump, same thing. Cashier suggested it was my car. It was in fact NOT my car. Filled up with no issues a Casey's.

thanks so much, I spilled something and the folks you're friendly employees, we're so nice enough…read moreto help me check out and sign me up with the Quiktrip app with all the nice discounts! Great clean restrooms and showers!

PSA: take your own coffee mug to fill up. I got a second degree burn on my thigh while driving…read moredown the freeway. The Kwik Star near Beloit changed their coffee cups to a thinner, more collapsable material. The lid kept popping off and scalding coffee spilled all over me. Other than this terrible experience I love Kwik Trip/Kwik Star and I love their coffee.

When was the last time somebody pumped your gas for you? They do at Gene's! Friendly, hard-working…read morestaff -- right at the pump, spoiling you rotten. And yes -- they clean the windshield! But I drove to Beloit because the gas at Gene's was $4.80!!! It's $5.50 or more around Roscoe/Rockford, IL. The pumps are older, as is the whole facility, old-fashioned, genuinely quaint. You can't use your credit card in the pump. And they do prefer cash. Go to Gene's. Keep this small town, family business going. And enjoy filling your tank, even though the prices are still awful. At Gene's they are less awful.

I have had several repairs done there and Nip is about the best mechanic around. He is fair with…read morehis prices and very understanding to your financial situation. If you need anything done, please take the time to visit him for an estimate. Bruce Austin

WHO KNEW ????…read more Walmart gas is still below $5.00 ?! Everybody else's is around $5.30 (or you drive to Costco.) Worth the trip to get better gas prices. Lots of pumps. Easy in, easy out. And if you need anything else, you can just go into the store. They have about everything inside, as usual for Walmart.

Has the basics, clean and friendly, competitive pricing on gas. It's convenient location and summer…read morepricing on fountain drinks is great.