Let me start by saying I have NEVER written a review, let alone a bad one.
HOWEVER... I just got home from the local Mobil gas station to pickup cigarettes and had a very unpleasant, uncomfortable, just plain terrible experience.
I went into the store and stood at the counter and asked for my brand of cigarettes, I was completely ignored as the cashier (I believe the owner) was looking down reading something. I asked again, politely and she scanned the cigs. She had a raspy voice and cleared her throat as she asked me for my ID to scan. I replied "yes, but I will hold it while you scan" ***she was wearing gloves but I'm sure they were the same pair she'd been wearing all shift and cash is filthy in the first place then add Coronavirus and her raspy voice and throat clearing*** I'm sorry, but I DO HAVE A COMPRISED IMMUNE SYSTEM! There should be no problem with me holding my ID. WELL THAT CLEARLY GOT THE BALL ROLLING FOR WHAT WAS TO COME! She scanned the ID and scanned the cigarettes. At first the total was $8.59 and then I looked up and the total was $9.19 I asked her "why the price change? I thought the total was $8.59?" She then proceeded to VOID the transaction (as opposed to explaining that tax had not been added yet. Simple, right?)
Now there is a line forming and I tell her that all she had to say was that tax had not been added me I asked if she's going to sell me the cigarettes or not? She asks me if I still wanted them... IT WAS AN UNNECESSARY CONVERSATION/QUESTION
At this point I'm pretty frustrated. I already had 2 $5 bills on the counter but I tell her to hold on because I have the $0.19 change. She gives me $1 change back and I tell her "Thank you. I hope you have a BETTER evening!"
AS I WALK OUT THE DOOR I HEAR HER TALKING ABOUT ME! I turned around and said "EXCUSE ME?! Is there a problem?"
Her reply: "First the ID, then you question the price, and then you throw your money at me like I'm nothing!"
Me:"No mam. My Money was already on the counter. Where is this animosity coming from?! I asked to hold my own ID because I don't want you to touch it even with gloves on. I have a compromised immune system and I'm taking precautions. Nothing against you, personally."
She continued to talk well there's three people standing in line as I apologize to the gentleman that were in line waiting and I walked out after that extremely extremely upset enough to the point where I wrote this review.
I know these are hard times for everyone. IVE BARELY LEFT MY HOUSE FOR 4 DAYS AND THIS IS HOW IM TREATED WHILE SUPPORTING YOUR PRIVATELY OWNED FRANCHISE?! The woman has owned this location for at least the past year, she's never been kind so this time was just "it" for me. I will never again go to this gas station. Good luck and I wish the best, but that just is not how you treat people. Also trying to argue and talk about me in front of other customers, holding up the line!!! Incredible. read more