My husband Duane, had an oil change last week. His filler box was broken in the process. I called…read morein to start a claim. I think this should be fixed by Valvoline since it was broke during his appt. I already contacted Customer Service and a claim was opened. That was last week and they said someone would contact me this week and I haven't heard anything. This is taking way too long and my husband needs to get a new part so we will just take care of it. We will not visit your business again.

I've been to two Valvoline places now and both have been quick, efficient and very reliable. You do…read morenot need an appointment but you do need to know when they are busiest. The best thing about this oil change place is they will try to sell upgrades but do not make you feel uncomfortable about not doing it. The employees who work here have always been very professional, knowledgeable and well trained to do their jobs. Each location I've been to has been very clean and friendly. If you need an affordable, easy to go to place for an oil change, I would recommend this company.

Jack is that old school mechanic everybody wishes they had. I've gone to him thinking it would…read more$1,000+ fix to have him say that all I have to pay is 100 bucks for the labor and not pay for the part. Truly the best mechanic in Bend hands down. Also an incredibly knowledgeable car guy who will talk about everything from old 70s model Porsches to how to keep newer model land rovers running efficiently. Hats off to you Jack, truly one of a kind.

This shop ruined by sisters van. The owner Jack is dishonest, doesn't take responsibility for his…read morework, and as a result my sister lost her van and all of her summer plans.

I'm so sick of going to the big corporate lube shops. Several years ago I started changing my own…read moreoil again but the hassle of having to recycle it from home got annoying. So I gave these guys a shot and I was so happy I did. They didn't try to upsell me with needless services using a scare tactic that if I didn't do it my motor would blow up. In fact, the lead tech came into the office with a grimace on his face in what looked like preparation for an argument from me about what was recommended. I read my owners manual and was aware of the need for full synthetic oil. He seemed relieved when I agreed with him on the synthetic oil and the cost of it. There was no attempt to upsell me at all and consequently I go back here every time I can and recommend them to anyone who needs a referral to a good lube shop. Good news: after they put up the Phillips 66 sign I was nervous that they had been bought up by a big oil company... which they may have... But my wife took her car in a couple weeks ago and found the same great, no-BS service remains. They're really friendly guys that work there, too.

I used the self-serve car wash, which is part of the Clean Lube business. Did not get my oil…read morechanged. - Two bays. - LOUD coin machine/controller. Yells at you - in Spanish no less - with every drop of a quarter into the machine. Why, people can't see the display right in front of them, indicating how much money they've deposited? Then it screeches during the last minute of your time. THEN it further assaults your ears after time has expired, demanding you move your car out of the bay. I'd rather drive a dirty car than put up with that abuse. - Besides, you'll have a dirty car anyway because the water pressure is substantially lower than at other self-serve car washes. - The good news is that it's only $2 for 4 minutes. Or free with an oil change.

Couldn't give them my support enough…read more They've got amazing service, super friendly staff who treat you with respect. Prices are average but they cary Nokian tires which I prefer.

I made an appointment online due to my check engine light being on. I got a text confirming my…read moreappointment, including the reason for the appointment. I showed up and was told that the mechanic who does the diagnostics was off and they could not check my vehicle. I went to O'Reilly and had them run the diagnostic & was told that the thermostat needed to be replaced. I went back to Point S & was told they don't replace thermostats. No sorry, no recommendation on another place to go--I am from out of town, nothing. I called Midas, got a same day appointment & the work was done in no time. They were friendly, efficient & I would highly recommend them. I received a text from Point S a day later asking why I didn't show up for my appointment. Terrible customer service.

I run Mobil 1 in my truck so went here when I retired and just didn't want to do it anymore. They…read moreare very, very honest. My 2023 truck told me it was time for an oil change. I had looked at it and it looked like new to me, they agreed. They felt they couldn't put new oil when what was in it was fine, which I agreed to. I'll be back in a few months for a full new oil change knowing they will do the right thing. I also have my wife's car changed there with a lower blend as it's got miles on it. Her oil needs it ~3K as she drives stop and go around town each day and I'm glad we have the time in retirement to get it changed often. HIghly recommended friendly, Mobil 1 isn't cheap but they have other normal flavors.

Highly recommend this place for an oil change. I was driving through town on a road trip and…read morestopped here along the way because of the 5 star reviews. These guys met my expectations and more. Great service, great comradery, and thorough job. I would go out of my way to come back here again.

I've been a customer for a while now, and the staff are consistently nice and attentive to me!…read moreSteve & Jarred are amazing and all the guys there are trustworthy and kind human beings. I trust them w my car's needs more than I do with my dealership I purchased my car from. Keep up the great work guys! My daughter brings her car to you now!

I went to this place for years. I've taken all my vehicles here but last summer decided to to NOT…read moregive them my business any longer. Every time I would go in there, the " manager" would find some reason to read me the riot act over my vehicle. Not sure of his name but he's a short, sawed off little punk with a big attitude and lil man syndrome and an even bigger mouth. I guess he thinks he's my dad because he would always ridicule me for being a few hundred miles over what their sticker says like it was his own truck. lol if it wasn't the mileage, he always found some excuse to complain. I know that I'm not the only one he treats like this because he's treated my wife this way and one of my employees. A kid with this kind of attitude act this way everywhere he goes I'm sure. Last time I went there, I had punched my card enough times that I was owed a free basic oil change. This lil fella met me in the parking lot as always to direct me to which bay they needed me. When I presented the card that showed all spaces punched, he immediately accused me of " probably punching it myself " and ho- hummed around about whether he would honor it or not. He checks the computer and asks if I've changed license plates and tells me that I've only been there one time according to his records BUT very graciously agrees to do me a favor and honor the punch card. Of course, I knew this to be inaccurate so while they were changing my oil, I looked through my glove compartment and found all of the receipts that I've saved for this truck with this license plate, proving that I had had all the punches on the card legitimately and was indeed owed a free change. Keep in mind this guy didn't come up to my window one time questioning the card. He came up to my window so many times chastising me and telling me that he was doing me a huge favor that I literally closed the window on him and told him to change the oil and leave me alone. The last time he came to my window was because I flagged him over to show him the receipts in which case he rolled his eyes and laughed a sort of smart ass snicker as he walked away. Proven to be absolutely and completely wrong,He had no desire to argue or throw is whopping 135 pounds of weight around anymore. This KID was obviously bullied in the locker room in high school, thrown out of Boot Camp or maybe rejected at a fraternity someplace because he's got a chip on his shoulder,a piss poor attitude and a strong desire to show the world how all powerful and important he is. Either way it makes no difference to me. I now take my 4 vehicles someplace else and I'm very happy with their service and not having to have a confrontation with a lil kid that's young enough to be my grandson although if he was, his attitude would be straightened out real quick, I promise. Btw, I tried several times to contact an owner or anyone that might be interested in what a punk of an employee they had but to no avail.

Great service, staff and best price around…read more After going to my dealership, and being told I needed new brakes claiming I was down to 2 & 3% left on my pads, I went to Midas knowing they have a best price guarantee and lifetime brake pads guarantee. The owner of the Bend Midas store actually told me I had 20% left and I could wait awhile !!! When I did have my brakes done, it was easy to get an appointment and while I was waiting, two of the mechanics took the time to have short conversations with me and make my wait seem a little more pleasant. It's nice to know they are friendly and honest and not just trying to "sell" you.

Disappointed After 5 Visits - Still Dealing with Squeaky Brakes…read more I really try not to leave negative reviews--especially when a business initially makes a good impression. But after five return visits trying to resolve the same issue, I feel obligated to share my experience with Midas of Bend. I came in for an oil change promotion and was told my front brakes were in bad shape. I had recently gotten a quote from Les Schwab, but Midas beat the price by $60 and got the job done within the hour. At first, I was really thankful they could squeeze me in and give me a better deal. However, right after the brake replacement, my car began to squeak loudly while driving--a high-pitched, constant sound that wasn't there before. I brought it back in, and they discovered a bent coil, which they adjusted. Unfortunately, the squeaking persisted--especially when braking. Since then, I've returned five times. Each time they told me the brakes were fine, even performing a "safety check" where they drove my car down Aubrey Butte and slammed on the brakes. Still no improvement. The most frequent explanation I've been given is that my car is Canadian (it's a Kia), which doesn't make much sense to me. Now, after spending over $600, I'm still dealing with a loud, unpleasant noise every time I drive. I can't enjoy having the windows down, using the sunroof, or driving without music to drown it out. I truly gave Midas multiple chances to make it right, and I appreciate their attempts to help--but unfortunately, the issue was never resolved. I wouldn't normally post a review like this, but I hope it helps others make an informed decision.

Best auto repair service ever! Quality service for sure!!…read moreI will be coming back for any auto issues.

The quality of my two services has been knowledgeable,efficient and timely. They are polite and…read moreconsiderate!

Straightforward scheduling, good communication on the pricing, seemed well organized and very…read moreprofessional. I think these are my new mechanics!

Finding this place amidst our roadtrip was a huge blessing! Our sprinter van was throwing a code…read morerelated to the emissions system and was counting down how many starts we had left. Casey was quick to help and took time to make sure we could get back on the road. I'd happily come back here!

I've been a customer of Joe's for years. I've known him personally since he was in high school - I…read morestop at Joes Shell once a week with my raggedy Prius and I'm ALWAYS treated as if I'm in a Range Rover - today was no different. I pulled up and was greeted by an energetic, vibrant young man - I requested $7 cash and he did his job. While pumping my gas he interacted in a personal and sincere way. He was professional and excited to be working at Joe's. He exuded pride and joy to be outside helping me. His name: Max - he's there usually 2-Close but I lucked out this morning as he MADE MY DAY!! It's a lost art - liking your job and making the most of it - he surpassed everyday customer service!! Thank you Max!

Been buying diesel gas for my RV for years, I pay a bit more but they let me dump free for a fill…read moreover $30. Pretty good deal. This week I pay 70$ for a fill and the attendant tells me $15 now for all dumps. Sad to say no more if my business for you Joe. From: disappointed RV customers