My husband purchased a set of earphones on the way to work. When He went to use them.. they didn't work. He returned to the store in good faith, hoping to get an exchange. The store clerk told him they couldn't take back the defected product because the tiny metal clasp ( like the one you tie around bread) that goes around the chord was not with the package. He tried reasoning with them, explaining he just wanted working earphones. Horrible service, these interactions make me lose hope. A Simple exchange to make it right is all we asked & were denied. Don't know what other scams they are running here. Avoid or purchase here with a risk read more