I had an incredibly disappointing experience with this company. I was locked out of my car late at night and, although they were prompt in coming to assist, I soon realized I was being taken advantage of. They initially attempted to charge me $290 for a job that should have been around $125 based on previous experiences. When I questioned the price, the technician lowered it to $250, which was still far above the fair rate.
When I called the company to clarify, they couldn't even provide accurate pricing information. The representative was only able to tell me what the prices "started at," which is not a transparent or trustworthy business practice. After raising my concerns, I asked for the supervisor's contact information. Instead of being given a direct number, I was simply provided with another representative's contact, who also claimed to know nothing about pricing or management. It was extremely frustrating that neither representative could put me in touch with someone in charge, leaving me feeling as though I had no recourse.
Unfortunately, due to the urgency of needing to get to work the next morning, I had no choice but to pay the inflated price. To make matters worse, I was instructed to send the payment to the technician's personal Cash App account, not even the company's. This lack of professionalism and transparency made the entire situation feel like a scam. I strongly advise against using this service. read more