1 STAR -- I would never bring another vehicle here…read more
This shop claims to be the "best in town," but my experience was anything but that. I brought them a BRAND-NEW 2026 Audi A6 literally the day after taking it home from the showroom. What should have been a straightforward tint installation turned into THREE return trips because the work was repeatedly not done correctly.
First, the tint on the FRONT window was cut short. I brought it back to have that corrected, and somehow after the "fix," the BACK windshield tint was then cut short. There were also bubbles after the curing period, debris trapped behind the back windshield tint, and gel/application residue on the back windshield that I pointed out from the very first visit.
Then came the latest return visit, which was supposed to correct prior issues. Instead, I got my brand-new car back with THREE NEW problems: the THIRD BRAKE LIGHT was broken, an interior panel near the windshield was damaged with lifted/pulled threads, and debris appeared in the FRONT CAMERA/SENSOR AREA behind the rearview mirror. A visit that was supposed to FIX problems created additional damage. They also left tint solution/residue throughout the interior, including staining on the leather seats.
The latest visit was also ridiculous from a communication standpoint. I dropped the car off at 11:00 AM and was told it would take about FOUR HOURS. By 4:00 PM, it still had not been worked on. When I called, I was told they were "working on it." My Audi app showed the car locked and parked outside. My husband physically stopped by, and sure enough, it was not being worked on. We were then told they were "baking" it in the sun so the tint would come off more easily. If that was the plan, say that. Don't tell me it's being worked on when it's sitting outside. As of 6:30 PM, the car was STILL not finished.
Jonathan was a major source of frustration. My experience with him was that he was condescending, dismissive, and rude when concerns were raised. He told my husband the car would be ready that day and said he would call if it wasn't. We never received that call.
Once again, WE had to chase them for an update. Elias was the ONLY person throughout this ordeal who was consistently helpful and actually seemed interested in getting us answers. I do want to give him credit for that.
Communication overall was terrible. My husband reached out directly to the owner, Vic, TWICE and received no response. Funny enough, getting a response when you're asking for a QUOTE doesn't seem to be a problem. Apparently communication is much easier before they have your business than after there's a problem.
I was also told I would be given a ride after dropping off my car, yet I ended up paying for an Uber TWICE. When I brought it up, I was told the team apparently couldn't come to an agreement about whether they should give me a ride. How is that the customer's problem when a ride was already promised?
Then, to "make up" for everything, they offered me TWO details. On a brand-new car? Why would I want MORE services after seeing the quality of the work I already received? The car did not need a detail. It needed to be returned in the condition it was received.
They also love trying to upsell you on other products and services. Maybe get the tint right first.
After all of this, I demanded a refund, and the tint charge was refunded. But a refund does not erase the damage done to the car.
I was told the replacement part for the broken third brake light would be ordered THAT SAME DAY and that I would be notified. Jaden was supposedly going to order it. That didn't happen either. No one contacted me. I had to call AGAIN and was told the part would be ordered and they would "be in touch." When I asked WHEN it would actually be ordered, I couldn't get an answer.
This is exactly what dealing with this business has been like: they tell you something will happen, it doesn't happen, no one contacts you, and then YOU have to chase them down.
Their own invoice documents that the front windshield sensors need cleaning because debris is stuck in the camera area, that there is staining in the seats, and that the third brake light was broken and needs replacement.
Three return visits. Two Uber rides. Front tint cut short. Back windshield tint cut short. Bubbles. Debris behind the back tint. Gel residue. Leather staining. Then, on the latest visit, a broken third brake light, damaged interior panel with lifted threads, and new debris in the front camera/sensor area. Hours of delays, unanswered messages to the owner, a promised call that never came, and promised parts order with no clear timeline.
If you are going to call yourself the "best in town," the workmanship, quality control, communication, professionalism, and accountability should reflect that claim. Mine absolutely did not.
