Prompt, Professional. They repaired a water heater, pumped out my crawl space, installed a faucet,…read moreadded an outside hose bib. I would use them again

Followed up quickly to issue with water heater. Also came out to locate septic tank.read more

The BBB has both my complaint and review. Read them and all other non biased truthful issues. Don't…read morebecome another BBB complaint. The company is not accredited for a reason. Everything Mack installed had to get replaced and redone in 2019. He sold me a 100,000 BTU 96 AFUE unit and after being paid. I was told it was a 80,000 86AFUE unit. To post a lie earns a lawsuit, watch how these facts remain on this site. I did contact the PA Attorney Generals Office and was offered $2,000.00 from the company to make my complaint go away. As I had to replace and redo all at over $5000.00 and had already paid Mack 4700.00 I refused. Who offers 2000.00 when they are correct? No one. Remember the BBB site, it's your money Again you cannot post a lie, it's called liable watch how this post remains here forever

Amazing customer service, attentiveness, and overall nice guy. I found Mack through Yelp (thank…read moreyou). When I found that he was local and saw his ratings, I knew I had to try his service at least once. I switched from a bigger company who installed my equipment because it was difficult to get service and I had to speak to 2 or 3 different people to arrange that. I was tired of having to make phone calls, wait for replies and being made to feel that people were doing me a favor by charging me to come out for work. Mack called me back himself within 10 minutes of my message. He "interviewed" me on the phone about the problems I was having. He went to my home, serviced my unit and had it running right away. He also gave me advice and suggestions about keeping it running well. The price was a little cheaper than my previous company, but still within the range for an annual service. I will continue to use Mack because he seemed to care about my home as if it were his. Paying him was the last thing on his mind, he wanted me to be happy first. That's difficult to find; it's a pride of craftsmanship that is lacking in the bigger companies. I will use Mack from now on and you should too.

I just want to say what amazing service we received today from this company. We called at 9:30 am…read moreand Ronnie and Kyle arrived at noon. We are a new customer and did not have heat. These wonderful men told us exactly what we needed to fix our situation. I cannot say enough about the wonderful customer service, the professionalism and general wonderful personalities of the people of this company. I would recommend RJ Groner to anyone that will listen. Thank you for such a blessing

BEWARE!!! They do not back up their warranty and they are way overpriced. I had a guy come out to…read morethe home to give us an estimate on a new boiler, new water softener, and mini split units. I explained that I would like to get the boiler up and running for the winter, as we had 3 quarter of a tank of oil, and we wanted to use most of it up before replacing the boiler. He said no problem; I'll schedule for a guy to come out and see if they can get it running. The Tech comes out and was able to get the boiler running. He explained, if the boiler stops, just call and schedule, as it will be under warranty, as long as it's the part wrong. Not even a month, and the boiler went down again. I call the office, and the lady that answered the phone, tells me the same thing. If it's the same part, it's covered under the warranty. The guys come out and fix the same part again. Mind you, we had no issues with any of the repair guys, they were great. The guys call the office, and spoke with Nancy, who tells them we have to pay for the repair, it's not covered under the warranty. I wasn't going to argue and not pay, as we didn't want the Techs to get in trouble, but the Techs left and said they would deal with it on Monday. We decide to call and talk to Nancy, who had already left for the day. We asked the answering service to have her call us back to settle this, as we didn't want the guys to get in trouble. She sends a text message stating my husband threatened them, and she will be sending the money back from the first repair and will no longer do business with us. I responded to the text, that no threats were made, and every repair company has a labor warranty, and the parts also have a warranty. No response back. We did receive the estimates in the meantime, and I about choked when I saw the estimates. I know material is high in price right now, but they are taking your arm and leg too. I decided to call another company out of Lehigh Valley, for the water softener, and they were $7000 cheaper than RJ Groner. Also, the equipment that RJ Groner was pricing out for us, was not as good as this new company, either. Won't ever call them again for anything, but people need to know, they will rip you off if you don't question things or get other estimates.

In 7 years since my house was finished, we went thru 2 Rinnai Tankless Water Heaters. They are…read moreprone to leaks, and no one wants to attempt to fix them. I called several plumbers that have been recently mentioned, but no one would even replace them with new. Finally found a neighborhood Plumber. Can within an hour of calling him, told me of a better brand, came the following afternoon with his son, corrected some bad plumbing and installed the heater within a few hours. I highly recommend him. Friendly, clean, and makes sure everything is right. S.J. O'Hara Mechanical Contractor.

We had 4 mini splits installed in our home, and the AC system has never worked properly. Seamus has…read morecome several times at our request and assures us that everything is in order, but neither we nor our guests have EVER had functioning air conditioning. With the heat waves we've had lately, we can no longer enjoy our home in Pocono Pines. It is an expensive system, and it has been a constant frustration. I DO NOT RECOMMEND THIS BUSINESS.

COOLEZ recommended HVAC replacement units for our single residential home. Their installation was…read morevery professionally done, timely and no price adders from what was quoted. Their service team was polite, knowledgeable and they payed attention to detail. As a retired engineer I couldn't be more impressed. I highly recommend them. Charles Kelly, P.E.

I just had my new HVAC system installed and was very pleased with the process. Derek was very…read moreapproachable, professional, and incredibly knowledgeable. He thoroughly answered my questions and provided me with a fair quote. On the day of installation, Derek and his team were like a well-oiled machine; they worked efficiently and kept the area clean during the process. When the installation was completed, the system was tested and I was very satisfied with results. Derek took the time to explain the system so that I understood how to operate it. I highly recommend them!

Ramon was very busy but still was able to install my 3 zone ductless system within 3 days at a…read morereasonable price no gripes i'll be cool this summer

From the owner: A complete HVAC\R contractor with over 30 years experience…read more Boiler service Air conditioning, Commercial refrigeration sales, service and installation.

Difficult to get a quote with multiple sms messages back and forth including photos. Was told…read morethey could not schedule my job for three weeks or more. I was requesting a quote, and did not want to schedule until a quote was received. Rough estimate was finally given and it was overpriced.

From the owner: A team with extensive experience and specialized training in HVAC systems that offer superior…read moreservice and solutions. Excellent customer service, including clear communication, timely responses, and a friendly approach to enhance customer satisfaction. Providing a full range of services, including installation, maintenance, repairs, and emergency services. Having the proper certifications and licenses. Clear, honest pricing without hidden fees makes us stand out in a competitive market. Offering personalized solutions tailored to individual customer needs. We also have other services from two other trades available for your plumbing and handyman needs.

Best plumbers in the area! We have been customers with…read moreFurino Fuels for over 25 years! From heating, propane, plumbing! They have been there in emergencies at 2:00am with our OLD furnace..... the put in a gorgeous NAVION home heater and endless tankless hot water! To their staff that comes out and does the professional clean work, to their customer help and scheduling, they work with you! And they ALWAYS show up! Cheers and thank you Furino! Here is to many more years together! Best Bob and Diane

My mini split unit wasn't cooling. I called Furino because I have a fuel contract with them and I…read moreknow they do "everything". Tyler came out to check the unit and he was wonderful. Talked us through everything and took care of the issue. I highly recommend Furino. Howard R

A sudden plumbing problem (aren't they all?) while we had a house full of guests (of course) left…read moreus short one shower. I reached Blitz quickly and was soon on the phone with Noah, and we set an appointment and talked about the possible causes. Armed with a bit more insight, I was able to fix the issue. So Blitz did not come out, but they deserve credit for customer service and patiently helping me by phone. Seems like good folks and definitely on my list for future needs.

I had no hot water for our house in PA, and so I called Blitz. They came and checked my Rinnai on…read moredemand water heater and said that it would need to be replaced at a cost of $4,950. I called another plumber and they said the issue was that the power on the unit had turned off. They turned it on, and it worked fine. Is Blitz ignorant or trying to cheat me?