holy. this place is terrible. got taken back to the room waited an hour to be seen. got an x-ray…read morewaited another hour for them to tell me nothing was wrong. I even heard them talking about how they forgot to read my x-ray, multiple times.

Absolutely do not recommend. I was not thoroughly examined and told I had a cold by the nurse…read morepractitioner. Told to take allergy medication. Saw my primary that afternoon who actually examined me and told me I had severe sinus infection and prescribed antibiotics. Which the nurse practitioner rudely told me I was not getting. I asked the practice manager on two separate calls (where I was told by her that they had received similar complaints from others on this provider) for my co pay to be reimbursed as I had to see my primary to get treatment the same day. And never received a follow up call back. Go anywhere but here is my recommendation.

They have changed doctors now..To very young ones that want to change peoples medicine they been on…read morefor years. Medicine that works for you, but it's like they want to experiment other drugs now on people and we have no Say so.This USE to be a nice place to go to untill these new doctors took over. This is the place to go If your a kid btw.

June 2023 - Scheduled new patient appts. for my spouse and I for the first day that my insurance…read morewas effective. I didn't need their membership, because I have insurance, they said that was totally fine to go through them with regular insurance, no membership required. I told them we wanted to be seen as soon as our insurance was effective. They scheduled my spouse and I appts for the effective date. July 2023 - Go in for scheduled appts. The same woman who scheduled us was the same woman that greeted us and did our intake. We did not have our physical insurance cards yet, obviously. Upon arrival they told us we would need to sign up for their membership that was a 3 month minimum requirement since we didn't have our insurance cards yet. We called our insurance company and got our group ID number but member ID's were not available yet, Big Tree would not accept. Frustrated, but we were desperate to be seen so we signed up for the 3 month minimum ($130 a month on top of our normal insurance) so that we could be seen that day. Red Flag #1 but lots of people we know claim to have good experiences so we tried to keep an open mind. After this appt I switched to their pharmacy for my regular mental health prescription that I had been taking for almost a year at this point. This medication is not a stimulant or an addictive drug, or something that is sought after on the street. They prescribed me a 90 day supply, with one refill before 07/24. I have NOT used that refill. 11/2023 - I went in for an appt to address a GI issue, they sent me to have labs done at quest diagnostics. I paid for my bloodwork at quest diagnostics. Today - I get a message from their billing dept that they have an invoice for my lab work from Quest. They also immediately called me after sending the message which was annoying. I told them I already paid quest, they said well you have a balance and they sent it to us. I asked them to send me the invoice from quest, they originally told me they couldn't because it had other patient information on it, they then sent me a picture of small portion of my name with a line item and an amount. Nothing that said quest on it. I called quest, they said I have no outstanding balance, my balance was paid in person the day of the blood draw and that no invoice would have been sent to Big Tree Medical. I then contacted Big Tree, their billing dept had conveniently left for the day, it wasn't even 4p yet. I then ask them to refill my medication because I was down to a weeks supply. Right before their "closing time" I get a text from their office that they can't refill my prescription and I need to be seen first. I ask why, I have been seen by my GP twice in the past 6 months, they said because we no longer have a membership with them I would need to be seen again even though my prescription bottle from their pharmacy shows that I have a refill left. They also charged my husband's card they had on file for our membership for "lab work" without any authorization from him. STAY AWAY

I've been here twice in 2 weeks. The first time I brought my 9 yr old grandson who had a sore…read morethroat, it ended up being strep throat. The 2nd time I went there I had something going on with my eye the Dr said it was a bacterial infection and called in eye drops. Both times I left there and drove across town and my prescriptions were already called in and being filled. Staff was nice and the wait both times was not that long. Highly recommended!! Thank you to ALL THE STAFF

their hours say until 3pm but that's a lie. I walk in at 2:15pm and they have "stopped taking…read morepatients for the day." worthless office

They saw me fast! Appreciated the fast service and professional staff. Would recommend.read more

If I could give this 0 stars, I would. They did absolutely nothing for me when I had a serious…read moremedical issue. Completely disappointed in the quality of healthcare this facility provides. They have no concern for their patients at all. Go anywhere else for your medical care. Also, picture speaks for itself on level of professionalism. The exam rooms were also not clean!

First of all I read where someone said that the security guards were racist because the beeper…read more thing went off when they walked through it, and they wanted to search her bags well that's their job to make sure the hospital and the people who are there are safe! This has happened to me before as well but I didn't argue or anything and I'm a white female so apparently it wasn't a race thing for the other person...The main thing I don't like is how the Drs I have just seem to up and leave sending me a letter umm sorry I am moving to wherever and you will need to find another cardiologist! Also my stomach Dr did the same thing to me and I would assume all her patients. For those reasons I will be transferring to Boone Hospital

Needs zero stars. OB triage neglectful and passes off liability by lying on documentation…read more Ignore all atypical cases. Cause pregnancy loss and permanant damage to mother and child. Not ADA compliant for parking. Communication between departments is almost none.

worst emergency room ever, i came in 6 weeks pregnant struggling from hyperemesis gravidarum. They…read moreput me in chair wrongfully took my blood multiple times then gave me a Iv bag to roll around with me in the WAITING ROOM where I was uncomfortable! Then when asked for my insurance information the lady didn't even care to help me move my stuff into an office! seeing me struggling and handing me papers! I told them I needed to be in a room and that it was unsanitary I sit in a lobby in those conditions. A nurse came out told me there was no rooms ripped my iv out while putting the bandage on tight telling me to has a safe trip back home!!!

When I went to my T.E.E. appointment at Boone Hospital, the nurses were unable to find any…read moreinformation about me in their computer. Three separate nurses asked for my weight and height so they'd know how much anesthetic to give me. Clearly no one was making any note of my patient information. The anesthesiologist read some medications and asked if those were the medications I was on. When I told him I wasn't on any, he replied, "Oh, this is the wrong patient's file!" My husband was told I'd be returned to the third floor after my 15-minute procedure. I was not. A second anesthesiologist said she couldn't get the anesthesia machine to work and asked me, "Why are you here? Do you have a hole in your heart?" I guess in lieu of any patient information she was reduced to guessing why I was scheduled for a T.E.E. I was there to have an initial test to ultimately repair my mitral valve prolapse. We began late because no one could locate the attending nurse. After 50 minutes, my husband asked a nurse how I was doing. She told him there was no patient with my name in the computer. An elderly woman was getting the same stonewalling; no one could find her husband. My husband was more mobile than she was so he found me on the second floor. That poor woman is probably still there. I was understandably hesitant to have Boone Hospital do further procedures on me so I did some research. The best cardiologists in the state are at Washington University and they work through Barnes Jewish, so if you want excellent healthcare make the trip to Barnes. I was impressed with my care at Barnes Jewish (my current STL cardiologist is Dr. Thakker and my thoracic surgeon Dr. Melby; they did a great job and I'd recommend them).

The dentist and techs are very skilled and pay a lot of attention to detail: I love this clinic…read morebecause I can walk in for a procedure or make an appointment to be seen in just a few days. Non-urgent, traditional dental offices took at least 6 months for me to be seen when scheduling an appointment. (Even just for a cleaning) And the times were limited because they are always booked.

I've never been in better health in my 64 years. The only issue is that I have two different dental…read moreinsurance policies, and they don't accept either one. I submitted a claim and am currently waiting on the verdict to see whether or not I'll be reimbursed. That decision will factor into whether I continue using this service.

I have been with Truman VA for the last 25 years. My most recent experience was the best yet…read more... I went through the ER due to having fevers a week after a surgical procedure. I was treated very well. The nurses and doctor were very professional. I was the admitted to the hospital 3 surgery, room B314. The care team was great but there was one nurse that went above and beyond in my opinion. Her name was Danie and she was fantastic. I hope she gets the recognition she deserves, she definitely did an amazing job.

I've been a patient at this hospital for about 20 years and up until about 3 years ago I would have…read morerecommended this hospital unfortunately it has gone to hell. My father and I are both veterans and both have had sub par care the last few years. In 2022 I used private insurance to have my hip replaced, provider that HSTVA kept wanting to send me to PT and PT said they couldn't help. I went to Columbia Orthopedic and had it replaced, $7,000 out of pocket. My father in 2021 started getting pieces yo his foot/leg cut off: the podiatrist worked with vascular to come up with plan and plan was to amputate all toes. Apparently podiatrist had other things to do the seat of surgery and decided to take just a toe. 38 days later my father was back to have all toes amputated, month or so after that had below knee followed by above knee. Sure could have ended up above knee in the end but he'd of had one less surgery if the podiatrist had followed the plan from all the testing. Fast forward to 2024. May 2024 my father fell in drive way (had one leg) he was taken to MU where they did spine CT which found compression fracture that we were not told about. Found out in early October 2024 after got tired of screwing around with VA and used his private insurance. Did some investigating and when MU transferred him to HSTVA they had as part of the report that he had a fracture. Mid Oct 2024 had issue with his right foot (only foot left) end of Oct determined gangrene in toe. No rush VA was going to wait a month to do a CT to prep to amputate toe. After a complaint over more delayed care CT was moved up and received secure message "please feel free to use your private insurance if you have any." The lack of care/concern the last 3-4 years is astounding. I'm sure some who read this will say they've had great care and that's awesome we used to as well.

If you want to be seen on time heck even on the day of your appointment do not come hereread more

This place is a production line factory. I chose Dr Brian Kleiber because he was a foot…read morespecialist. This was my 5th surgery on the foot which was crushed 35 years ago. This was by far the worst outcome. The surgeons in Mexico where the accident happened did a great job. However over the years bones have shifted. I believe he did not understand what needed to be done because he didn't listen to me After the surgery I questioned why my problem was not corrected. His nurse told me he did NOT do the type of surgery to correct the problem I presented with. It's one year post surgery. I am in constant pain and my foot is in worst shape than when I first visited him. Also, he deflected my questions. When I asked if I would need PT after the surgery, he laughed and said "why". When I asked him a specific question about my surgery he responded' "I don't know. They all just blend together." I am considering another surgery (different surgeon) to correct what he messed up.