I agree the facility looks great. Their covid prevention steps and greeter at the front were the only thing good about this facility. Medication and IV therapy was not given correctly. Monitoring of output was not done, as instructed by her referring surgeon. One day when I arrived the "Dr." was speaking with the patient and told her that her heart rate was high, (130-145), but it ran high in the hospital, so they would watch that. As I had just spoke to the patient's Nurse Practitioner, and she had told me that they had gotten her HR down in the 90's before she left the hospital, we should be concerned if her HR was running 130 or more. I informed the "Dr." of this, and she said she would look into it. Staff did not have a clue when asked about vital information, it was always I will find out and let you know. Of course why should I expect more from floor staff, when the Administrator and DON will not return calls. I do believe two sponge baths in three weeks is not sufficient. No wonder the room smelled. Commode and pan with throw up would be left for hours. As a visitor during covid, you are allowed up to two hours, once daily. So, if you wanted to check on the loved one yourself, you only got a short snapshot. When I arrived one day, the patient asked that her commode and pan with vomit please be emptied. Two hours later, and 6 people coming in for different things, they were still sitting there. Twice when I was at the Dr's office with the patient, the Dr had me call the facility. The first one was to find out the output from two ports. The Dr. had to explain what the bags were, what they looked like, and what she was needing. Evidently they were emptying them together, which was of no use to the Dr. On the 2nd Dr.'s visit, the Dr. had some questions for the facility Dr. and about the output data that he had. When I called, the facility receptionist said she did not know if the Dr. was in the facility, and transferred me to the Nurses station, where an answering machine answered and I left a message stating that we were at the Dr.'s office, and he needed some information. I then called back twice more, and the receptionist did not even answer. Got a machine both times. (Never had calls returned.) Dr. could not believe what was going on. He admitted the patient into the hospital as she was dehydrated, and her heart rate was running in the 150's. The patient was relieved she did not have to go back to this facility. Oh, and don't get me started about their transportation services. Who would take a patient in a wheelchair with three ports, one IV, and the other's coming out of the abdomen, all with bags, covered in blankets, and expect them to get themselves to the labs. The caregiver was not told that she would be on her own at these, or they would have been there! This facility has terrible ratings on Medicare.gov nursing home compare, and I would not like to see anyone's family member have to go to this facility. read more