I went to CRA suite 301 for mri and mammogram and they were FANTASTIC from the front desk reception…read moreto the techs --pretty much all paperwork was done digitally--please pay attention to the texts and emails as they are to prompt you to fill out paperwork and you can take pictures of medical info on phone /iPad and instantly upload -which saves time when you get to your appt -there may be a few things to sign but not much --also for mammogram they offer additional service for $59-- another (3rd party) screen ---I have one of those extra medical dollars plan for work so I used the little credit card they give you to pay the 59bucks..this is totally optional Note this is the site in the medical complex with all the little brown bldgs next to Suntrust (I think suntrust is truist bank now I'll be back here for my next mammogram hope they have the same staff and if their corporate office reads this Kim at the front desk needs a bonus -Super Great Customer Service and the MRI tech today 1/13/23 at my 7am appt -a true jewel-cause I'm claustrophobic and she calmed my nerves -and mammogram tech super great friendly and funny -made that exam seemless and easy I tell you for Friday the 13th my day with my medical appointments started out great -I'm taking this great experience and running with it for the day :) Oh and the lobby and facilities were neat, tidy and modern - Had to go back for MRI # 2 and still GREAT service top notch again

After having a biopsy done here my results were back in 2 days... well 11 days later trying to get…read moremy results that my primary did not have. I was seem to be given the run around. The front office could use some sensitivity training and have more compassion regarding the patient's needs when trying to just get a copy of the results since there seems to be a communication between them and my primary's office. The ladies in the back very pleasant but that front office and Glenda that tries????? to assist is NOT the answer. Also once I arrive to pick up my report and after explaining what I needed, Kendall still did not give me what I requested......she printed something stuck it in an envelope, handed it to me and sent me on my way.... Then tells me to have a nice day!!! Not cool at all.

This is not my favorite facility, but if I need imaging done right away, Tower is almost always…read moreaccommodating. I have had significant issues with charges being more than quoted over the phone, incomplete communication about authorization, deductibles, and other things. However, generally speaking, they have gotten the job done. I don't like that parking needs validation and they only validate up to 1.5 hours - and some mammograms take longer with ultrasound and additional imaging. They also can be a bit short over the phone, and fail to provide context that other radiology facilities might be more inclined to include. However, I do appreciate that this location has a broad range of services available and is prompt with answering calls and attempting to answer questions. Never my first choice as there are some amazing radiologist in the area, but a lot of them have inconvenient appointment times and can take months to schedule. I wouldn't suggest parking on the street, as the police ticket cars immediately when the meter expires. The parking garage is also an issue when going for a first mammogram as they tend to take longer. For subsequent visits, they are good about getting patients out very quickly while still doing what needs to be done. Though, you may feel rushed, I do like it better this way than worrying about having to pay for going over time in the parking garage. One thing I don't like about them is that they had been charging $20 for a CD to bring back to your provider. The other radiologists that I've been to have never charged me for a CD, so I was very disappointed as my provider was shocked that the CD costs exta and she prefers the CDs to go over the findings with patients in an extended consultation with lots of visuals - she apparently needs to CD to do this effectively, so I was not able to receive the same level of detail about my treatment plan that I previously received, due to having my imaging done at Tower Radiology. I hope that they reconsider this charge. Anyway, I think it is better to know what to expect going into it. I added an extra star for convenience.

I have been coming to this location for a number of years for multiple services. The staff is…read morealways friendly and the space welcoming and they take good care of their clients. I have always had great experiences with the technicians and front office staff for my mammograms. The only reason I didn't give it 5 stars is that sometimes finding availability in their schedule can be an issue. Sometimes, I have had to schedule weeks out and their office hours are not conducive for folks who work 9-5. However, if you have flexibility during the weekdays I highly recommend them!

GO ANYWHERE ELSE! If you do come here you can expect billing and insurance claim issues. DON'T PAY…read moreANYTHING OTHER THAN A COPAY! Had service in 2024 & I'm still dealing with billing record issues and collections. They owe me $!

As I entered, I noticed the waiting room was very bright and clean…read more I went to the window and was quickly checked in, then given some paperwork to fill out before I was called back. As I sat down, waiting to be called back, I noticed an underwater beach scene playing on the television. The water was clear and you could see fish. This is the closest to snorkeling that I will come. It was very pleasant imagery with soft ocean sounds. So soothing to the eyes and ears. The sound was broken by my name being called to go back. I went to the back and was asked my name and birthdate as well as a series of body medal related questions. I was given a room to change in as well as a key to lock the door. After I put on my gown it was off to the X-ray room where I was given earplugs and instructed to lay on my back on a table. A pillow was placed under my legs and what felt like a head brace was placed on my head to keep my head still. I was then inserted into what looked like a giant white tube. The test lasted about 45 minutes. While I was in the tube I heard a series of banging noises as well as what seemed like energy passing around me. After the test was done I changed my clothes and went back to the waiting room to pay my co-pay as well as receive my disc and receipt. The staff was really nice and informative. I recommend this location and would go back if I needed to.

Recently visited the Clinton location for the first time and received the best service and care…read morefrom each and every staff member I came across. From the front desk staff to the doctor in the back, all were compassionate, knowledgeable, and kind. I'm dealing with my first serious health scare. I felt anxious when I first arrived, but I left feeling better because the staff were able to answer all my questions and concerns throughout my appointment. I didn't have to wait 5-7 business days for results! It was a seamless process, and if I ever need imaging services again, I wouldn't hesitate to take the drive to Clinton.

My experience at this facility was incredibly frustrating due to their rigid internal policies…read moreoverriding my actual doctor's orders. My doctor specifically requested a renal ultrasound, yet upon arrival, the staff insisted on adding a bladder ultrasound to the procedure. Even after I called my doctor and he confirmed that a renal-only scan was perfectly sufficient, the facility refused to budge. To make matters worse, once I was already on the exam table, they declined to perform either scan because they claimed my bladder wasn't "full enough" for the extra test they had insisted on adding. The lack of flexibility and poor communication was staggering. The pre-appointment instructions I received mentioned nothing about needing a full bladder or an additional scan. When I offered to sit and chug water to resolve the issue, I was told no because they were about to close. The ultrasound technician even admitted she had "gotten in trouble" in the past for only doing part of an order, which made it feel like they were prioritizing their own internal bureaucracy, or simply looking for an excuse to stop working for the day, over patient care. If you want a facility that actually follows your doctor's orders and values your time, I suggest going elsewhere.

The scheduling experience left much to be desired and brought me pause because if this is the first…read moreimpression, I'm not sure about how the appointment itself would be. I originally called this practice because I had heard they offered a more comfortable open bore MRI experience, but when I asked the scheduler about it she told me that only closed was offered. I told her that the website mentioned it, she then responded that told me she wasn't aware of that. Hmm. Odd. Maybe I need to speak with someone else then? But for now let me just get on the books, I thought. Well, that's when the frustration continued because I found myself repeating basic information over and over and over again. I got to the point where I would intentionally add more pauses when repeating the information, the scheduler would repeat back the information to me...but then moments later would ask me to repeat the same information again. Is this how everyone at the clinic will be? Not listening the first or second time, therefore requiring me, the patient, to constantly repeat myself when it comes to an already uncomfortable experience? It didn't inspire confidence in me, that's for sure. They also talked very low, like they were shy -- I had to ask them to speak louder several times, then they would barely increase the volume. Think just a hair above whisper-soft instead of average tone. The low end of the volume dial on an old radio instead of right in the middle. Now that I'm reading the other reviews here about how their appointments went...I feel like I might have been better off just sticking with the Radiology clinic I normally go to instead of trying a different one. I'd recommend that the clinic train its support staff and coach them on professionalism, as they are often the first-line impression and can sometimes make or break an experience for the patient. Have them speak confidently and in a steady tone (not above a whisper). Teach them active listening skills, ensure that they have decent reasoning skills (the scheduler got my address confused for the doctor's address -- although the MRI order clearly noted which was which). Furthermore, have them versed on what is offered and what isn't. I had to explain to the scheduler what I meant with "wide-open bore MRI" although that's exactly how it was described on the website. Shouldn't they be familiar with that and able to talk to it when a patient asks about it? I'll more than likely go back to my old clinic, at least I know what to expect with them and they've been pretty consistent with their service over the years.

For the other office on the 3rd floor the Mammogram Imaging, the receptionist is unfriendly and…read moreconducts herself unprofessionally. Melody, who does the imaging is professional.

First time here. Clean and professional lobby. This building has many other offices which are all…read moredisplayed on the lighted sign in the hallway. I'm here for a second ultrasound but I see a lot of breast health signs for mammograms which is a nice reminder for women.

Dr Hanna- The BEST hands down! He was excellent so friendly, talk me through every step, made me…read morefeel comfortable, and made me smile after being terrified. Aurora- She was so sweet, went through step by step no surprises. Made me feel comfortable. Made sure my biopsy was cleaned and bandage me up well. Nah- Made me feel comfortable, friendly & made it known that they would take good care of me and they did. She was so sweet. She kept me calm while Dr Hanna was working. Kudus best team ever!

Let me be the first to tell existing patients of CMI that the merger of CMI with RadNet (Advanced…read moreRadiology). I had an appointment scheduled 2 weeks before the merger officially took place on March 1, 2026. My appointment for an MRI was scheduled for March 3. I get a text stating that the MRI had to be canceled because prior authorization was not obtained prior to the appointment. The message said I was welcome to keep the appointment but the out of pocket cost would need to be paid at the time of service. When I called to say that a CMI representative told me authorization was obtained and the appointment was confirmed, I was told the merger took place on March 1 and the prior authorization for the appointment was for Chesapeake Medical Imagining (CMI), not RadNet and RadNet could not accept the prior authorization from CMI. The new company, RadNet explained that a new referral would need to be written from my provider and go through the whole prior auth process again!! This will delay the procedure another 10 to 14 days. This means I am waiting for a month or more for an MRI necessary for my doctor to evaluate and treat my condition. The doctor said he cannot ethically prescribe medication until he sees the results of the MRI. Not to mention that I was on hold with an extremely unprofessional RadNet representative (Amanda) for almost an hour while the rep went back and forth with the insurance authorization and billing department. This extraordinarily long hold time was NEVER an issue with CMI and scheduling and obtaining a prior atheization was never an issue. It seems like there is a monopoly with medical imaging because of this recent merger. I don't see these issues getting better since bigger seems to indicate more room for error and unprofessionalism. I have been a long-standing patient with CMI (14 years), but because of this merger and my most recent experience, I feel patient care has gone to the wayside and the professionalism was nonexistent. The good news is that I am a patient with Mercy and will transfer all of my medical imaging studies to them. To be clear, with this new merger of CMI and RadNet (Advanced Radiology), I o longer recommend this business to anyone. I gave 1 star because it was required.

I called for an appointment for the same day and they were able to fit me in by the grace of God!…read more I went in not knowing what was to come. I have never done this before. So, I went to check in. The front desk was patient and kind with me. Once I turned in all my information and paid my copay, I was called moments later. The techs were knowledgeable and asked questions to make sure I was comfortable. I needed imaging for my doctor and had contrast (which I've never done before) but it went well. The day before I was stuck 4 times with a needle so I didn't want anyone who couldn't get it on the first try. When I tell you, the lady got me on the first try... I almost cried in relief. I hate being a pin cushion. From then on I laid back and let them do their thing. They explained everything to me and it was just as they said. I would go to them for everything no questions asked! I really appreciate having a great experience!

I've been visiting this Imaging center for 5+ years for my annual mammogram and it's always been a…read morepleasant experience. From telephone scheduling, until leaving after exam, great interactions. Everyone I've ever encountered has been very professional, and gentle. The office is easy to locate, clean waiting room, super quick self check in, great radiologist, and comfy changing rooms. I will certainly continue to have my annual exams here as they make me feel respected as a patient.

Outstanding experience. They accommodated my appointment needs even though I was in a hurry to get…read morethe scan done to make a physicians appointment. No muss, no fuss. Clean, quiet office environment with staff who knows what they're doing. Seen on time. Nurse got the IV going with one stick. MRI was read and report issued before I got home! All in a 5 star experience.

Filed a complaint on American Radiology Services' Website two weeks ago and have yet to receive a…read moreresponse. I have no complaints about the DEXA scan I received, but I came out of the mammography area suppressing the impulse to call out, "Next victim!" That was about my seventh mammogram, and I have never been treated so roughly. I don't expect them to be a pinchless experience. However, in all previous mammograms, the discomfort has been momentary. Not so here; I was handled like a block of wood. The technician who saw me absolutely needs more training in relating to patients. I will not be returning. A drive to Annapolis is far preferable to being treated like that again.

Great visit at the North Bethesda branch. My tech, Fitsum, was excellent. I have fragile veins…read morefrom past cancer treatment and he knew exactly how to set my IV up without causing pain. Not many techs know how to do this so I am very appreciative! I definitely recommend Adventist HealthCare Imaging-- North Bethesda branch. All of the staff are helpful and friendly.

Very experience technician who took the time to explain the PET process and what he was injecting…read moreinto my veins for the scan for cancer cells. Machine was very open and not as loud as I anticipated. Good experience overall and would use them again in the future should the need arise.