If you've dealt with the "Used Auto Parts" businesses, then you know how challenging it can be as…read moremost of the "customer service" reps don't give the best service or have the best attitude. In my experiences most of them act as if they've huffed too many petrol fumes and someone peed in their morning coffee. Needless to say, overall not a pleasant experience. With that said, there's always an exception to the rule, and the exception is William Vermette. I have been doing business with Chuck & Eddie's for a while now and I was lucky enough to get William on my first contact with C&E. He has helped me numerous times and is always pleasant, professional, courteous, considerate, and will go the extra mile to make sure your needs are taken care of. Do yourself a favor and ask for him at Plantsville, CT store and avoid the other curmudgeons behind the counter as he will make your transaction smooth and pleasant.

Terrible customer service from start to finish. I asked for the correct part for my car, and the…read moreemployee gave me the wrong one. When I came back to return it, he refused to help because I didn't have the original paper receipt. I showed him a photo of the receipt and asked him to look up the purchase in the system since it was bought at this store, but he wouldn't even try. I also showed him that the part they sold me did not fit my car, but he just kept saying, "There's nothing we can do." There was no effort to fix the mistake, no exchange, and not even a store credit, even though the error was theirs. Because of this, I ended up losing nearly $300 and had to buy the correct part somewhere else. I've never experienced such poor customer service. I will not be returning, and I would not recommend this store to anyone

The store was clean and well organized. The staff was friendly and knowledgeable…read more Everything was merchandised in a helpful manner. The prices are a little higher, then in our area, but it was useful to compare the inventory offered at their various locations.

The guys here helped with a new battery when I needed one and put it in for me! Donald had such a…read morenice attitude and made sure I had everything I needed before I went! He really went above and beyond his station in customer service! Thanks to the guys here always helping me when I'm in a pinch.

They installed a rear air bag suspension on my truck and it leaked immediately. I used this system…read moreon my other truck and it lasted for years without any major leak. I purchased a new fitting kit and asked the owner three times over a three week period if they would get back to me about installing them without a response. So I've moved on from them. I had three fittings replaced by another person and it works fine now with no leaks.

Had rear lift and wheel spacers installed, even though they were booked up they still fit me in…read moreasap and I am very pleased with the finished product, reasonably priced and a super nice, knowledgeable, and helpful guy!

Went in to check availability of some additives I wanted to purchase, Heading back out my vehicle…read moreCEL came on. Gentleman at the counter was wonderful help, he plugged in a scan tool to look for codes. When that one didn't pull up anything he tried another scanner, all the while standing patiently in a freezing cold parking lot. When THAT one didn't produce a result he advised I have a mechanic do a more detailed diagnostic, possible an ECM issue. Didn't try to sell me a battery, or cat cleaner. So nice to have CAR guys, not just SALES people, at this store.

Went in for a new car battery. Petite red haired girl working there greeted me immediately and…read moreasked what I needed. I told her a car battery. She asked for the make model and year and engine size. She immediately pulled up a screen with a variety of batteries and explained each one. After picking one, she immediately went to the rack and pulled it off and brought it to the counter. This thing was heavy. she had me in and out of there in a matter of a couple minutes. Fastest most efficient service I've ever had in a auto parts store. Great customer service by this gal!

I came in looking for spark plugs , gave specific part number for them. Once I said it was for an…read moreolder Harley the person I was dealing with said that will be too hard to find in the back. Left without the plugs....

I took my car in for a battery thsy had in stock and they told me they could replace it. They…read moreinstalled the wrong battery, then the right battery backwards, destroying the inverter. They took responsibility, but a year later, they have not paid for the repair. I will update this review if that changes,

Good experience, good parts that were fairly priced. Porsche Cayenne transfer case with low miles…read more$300, Cayenne fender which was actually the color I needed so saved on the paint. Most of all staff at counter were friendly and helpful

I've never had a problem with the Chuck and Eddie's team.. they will always pick up my vehicles on…read moretime with a fair price.. I would use them again. :-)

Good yard, has a little bit of everything - even some British stuff buried back in the bushes. The…read moreguys have a great sense of humor and are honest and transparent about the biz - even offered to pull the whole car I was picking off of, bring it to the front and load it on a trailer for probably a song. It's a muddy yard, but they will drive you back to the back and show you to what you're looking for. These small business work their butt off and make such a small margin. Sh&t on them with crap reviews and you're just sh&tting in your own pool. We need these guys to do well and stick around.

Do not buy BIG SCAM take your money and do not deliver put money down then they want more money to…read morefill up tank of gas

Brandon was professional and quick. Will be back for auto needs This young man was informative and…read morepolite.

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The short version; this shop helped me out majorly. The story; my car broke down on me, and after…read moregetting it towed to here and there I was told from everyone it was the engine. Ouch. So I got some quotes all between 8-9k and over. In a panic, I called the dealership and woman who sold me my car to get it towed there and explore options. When i called AAA to tow it from southington to danbury, an angel named Kurt came to to do just that. He understood the diagnosis and called his shop, showcase, to see if they could help. he then gave me a ~super~ discounted tow, regardless of whether I'd have it fixed there. After discussing all options with Rick, the mechanic, he understood my needs, budget, and was able to find the perfect solution with 100% honesty. I ended up paying less than half of all other quotes I got. Very happy with the service and will be back!

Thank you Shane, our AAA tow truck driver, for driving us and our dead car 130 miles to home! You…read moreare a very kind young man and we enjoyed your company. I loved the fact that we were in a pink tow truck! Very classy!

While at the car wash, I watched my wiper blade slowly move toward the roof of my car and…read moredisappear. Clearly, I needed a replacement. I don't usually go to NAPA Auto Parts but someone recommended I go there. Brandon, at NAPA in Elmwood, was SO kind, helpful, professional and caring, I felt I needed to say something here to recommend him specifically, and NAPA in general. THANKS, Brandon!

In the past few weeks I've been here on three occasions and the crew working has been great…read moreeverytime. They have by far the most knowlegable staff in the area about parts and general auto knowledge and hands down the best customer service.