We had Mister Glass replaced a broken double pane window and the bottom portion had a broken seal. The estimator was professional and answered all my questions. The window was ready within a week. The installation technicians were first rate and courteous. The installation was done in less than 60 minutes. First rate customer service and very good folks. We will mostly certainly use them again. I would recommend anyone giving them a call to discuss their glass needs. read more

Amazing service!!! Replace our Acura windshield and recalibrated cameras in less than 90 minutes. Highly recommended.

They were able to come out the next day after my truck was broken into! Showed up on time and replaced it within an hour. read more

I highly recommend Mr. Glass for windshield repairs. I thought I would need to replace my whole windshield, and they were able to fill a quarter-sized chip with cracks for $75! Excellent and friendly customer service. And quick too! Less than 30 minutes start to finish. read more

We were VERY pleased with the service of Mister Glass!! We did the Yelp project request and once again we were not disappointed! The price was great - 75 for a glass repair if we took it to them and 115 if they came to us. They did it for EXACTLY what they quoted it for and did it quick! They were kind and efficient. Well done!! And - support local! Thanks Mister Glass! read more

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We had our windshield replaced at Mister glass. I was very pleased with the level of professionalism towards customers, the attention to detail in replacing the windshield, and the way they worked with my insurance company to make the whole process as painless and as smooth as possible. This level of professionalism and customer service is very hard to find these days and was a very welcomed. I drove a whole hour to go there, and I will gladly do it again if I ever need a windshield replacement in the future. There are several windshield repair places a lot closer to me but the level of quality performed at Mr Glass is worth the drive. My compliments to Mr Glass. read more

After reading reviews for multiple companies we contacted Mister Glass about replacing the glass in a 16 ft x 8ft arch window. It was a distinctive architecture feature that caught our eye when we were looking for a home. The home is 1968 construction with what we assumed was original single pane glass in the arch wood frame window. The extreme cold temps the last few winters created the need for more energy efficient windows. The team came out quickly for an estimate. The quote was better that 4 others and we liked the discussions with the owner. After getting the custom patterns created the 4 glass panels were delivered much faster than originally estimated. When taking apart 55 year old wooden frames you never know what to expect. Fortunately there were only minor issues. We only had to replace the bottom exterior wooden trim When painting the new trim I discovered some visual issues what were created due to the thicker glass and the size of the replacement trim. I shared photos with the owner and after consulting with his install crew we agreed on a plan to address the issue. This required the crew to return and remove the windows so that some work could be done, then reinstall the windows. The work has been completed and we are highly satisfied with the results. We are extremely satisfied with their above and beyond efforts to install new glass in what was called "one of the coolest windows they have worked on in their 15 years of business" As their website says (and Based on our experience with Mister Glass), you will have Total Peace of Mind and they will do what it takes to Guarantee their Work and satisfy their customers. read more

Mister Glass - Arch window with new glass - Auto Glass Services Near Me - Dallas, Texas

Excellent!!!!! Excellent!!! Attention to detail and a fair price. Good and honest people who do great work and take pride in it.

I dont know where to begin, except after a coupłe of extremeły poor communication and customer service, they finally came today to fix our broken window. Imagine my surprise when, 2 minutes later, they told me they were leaving and would emaił an estimate. I told them they already texted an estimate and I expected the work to be done today. They told me no, first the estimate had to be emailed from the office for me to agree to the price. Eight hours a go he said I woułd recieve it within the hour and after signing it we could schedule. The office doesnt answer. DODGED A BULLET. Spare yourself the aggravation and go elsewhere. Funny, my whołe łife this has been handled with a signed agreement. read more

I've used Mister Glass many times over the years, however, it's been several years since I had to replace a windshield. After reading about replacing my windshield and how it was high tech and had to be done a certain way I was concerned. I am pleased to report that Mister Glass once again hit it out of the ball park. They aced the job! read more

Professional, friendly, excellent customer service replaced my windshield reprogrammed my sensor excellent work done in a very timely manner. Highly recommend Mister Glass!!! read more

Called Larry. Took down all my info and contacted insurance for my claim. They came out next day replacing my windshield while I was at work. Did great job read more

EDITED RESPONSE to include response to owner's "response" below. Insurance sent me to Mister Glass. The call to set up an appointment. I set one up, and then they called back almost immediately to tell me they don't do sunroofs on Saturdays. Not sure why they would schedule me for a Saturday if that is the policy, but I schedule for Friday and take a day off work. Friday, I drop it off. The guy tells me he got it in there but the rails need to be adjusted. The insurance company needed to set up appointment with dealer to adjust the rails. Frustrating, but ok. He helps me tape up the sunroof to make sure the covering doesn't fly off. Now is where the real issues begin. I call insurance and they call Mister Glass. The manager at Mister Glass told my insurance that there was glass in the track that was causing issues. After another employee JUST told me it was an adjustment issue. So either they lied to me or my insurance. Either way- not cool. And if they knew there was glass in the track, why did they not clean it out? When I get home. I realize there are stains all over my headliner which I know for a FACT was not there when I dropped off the car. Also the stains are ALL around the sunroof opening. Further more, when I was waiting for my car to get done, the employees were saying crass comments about an attractive female customer that had just left. One was jokingly calling her his girlfriend, etc. if this is how they talk while other customers are around, I don't want to know how they talk when they aren't around. UPDATE- Second shop I was sent to said there were several broken brackets caused by the terrible install of the sunroof. Parts are backordered so I will not get my car back for another TWO MONTHS. Literally every part of the sunroof mechanism and even the headliner must be replaced due to Mister Glass's work! Complete and total incompetence all around with "Mister Glass". Worst part about all of this? They got PAID to damage my car, and my insurance is having to shovel out nearly $10,000 to get it fixed. Thankfully this was an insurance claim and not out of pocket. EDIT- response to addison's comment below Out of all of that the ONLY thing you apologize for is the unprofessional comment? Yes, locker room talk is unacceptable, whether a customer is around or not. Your employees CLEARY have ZERO respect for females which is beyond unacceptable. But you don't apologize for the THOUSANDS of dollars of DAMAGE your employees caused to my car? The fact that this is a month later and I am STILL in a rental car to correct YOUR mistakes? And I still have TWO more months to wait. The fact that my car was FAR WORSE when it left your shop than when I dropped it off? Reach out if you can help me? No thanks you have "helped" enough. I wouldn't even send my worst enemy to your store. The experience I have had has been beyond pathetic. read more

Mister Glass - More stains in the headliner - Auto Glass Services Near Me - Dallas, Texas

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Great response to my needs and very attentive to great service. They are experienced in glass replacement are well stocked with product. read more

Great job, efficiently done. Dropped off my car, and sat in the waiting room that was cool and clean.

They have free on site service and scheduled me for a next day fix, this place gets a first place medal over the competition, from price to service, to smooth transaction, I appreciate ( Erik A ) for installing this today. Highly recommended their Glass repair shop. Very content with this purchase! read more

Mister Glass - Mister Glass Service - Auto Glass Services Near Me - Dallas, Texas

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I have referred mister Glass for years. BUT , I asked them to replace a windshield for my customer . That turned into a major problem from there work , I have tried to get this resolved for 3 months. I even requested my money back as per there website, to resolve it myself with my customer. The manager said he was not even aware of that marketing claim. And refused a refund . Scott said he would make volvo owner happy. But 4 months later still unresolved . this was just a offer to do nothing? I would have refunded all I charge the volvo owner, but mister glass satisfaction guaranteed or your money back is just deceptive trade. read more

Mister Glass - Mister Glass windshield replacement - Auto Glass Services Near Me - Dallas, Texas

after charging $1500 to replace a window in Feb, would not honor warrantee or stand behind work when it was still leaking in April. Shoddy workmanship and disreputable business practices. Stay away. read more

Quick and efficient work from the men in the bac, however the old white men had a bit of sass to them.

My truck was broken into by thieves during a heavy thunderstorm. I called Mister Glass and they promptly dispatched Jimmy who came and repaired my electric window in 20 minutes. Jimmy was very efficient and highly professional. We highly recommend Mister Electric. read more

I would love to speak to Addison Seifert regarding missed communications via podium, a skipped appointment, a deranged older gentleman telling me that he runs the place but could not find my service ticket. I was really impressed with your service and it was filed through my glass deductive initially. At this point , speaking to an owner would be suffice. read more

I took my car here for a full windshield replacement. There were some fairly significant snags in the process but thanks to Scot, the GM, everything was taken care of. If you want the work done right by a shop who cares about their customers, let Mr. Glass do the work. read more

Extremely dissatisfied. They replaced our front windshield and failed to properly seal it - resulting in water damage to the electrical system per the Toyota dealership. We agreed to let Mr Glass evaluate the damage and they took it upon themselves to attempt a repair without our permission. After this unprofessional move, we returned to the dealership to confirm that the car remained damaged. Mr Glass side texted the dealership technician asking him to persuade us that further repair was unnecessary. We have repeatedly asked Mister Glass to provide insurance information so we can file a claim with their insurance and they have ghosted us and told our Farmers Insurance Agent they planned to ignore our requests. The Farmer's insurance agent that recommended Mister Glass agrees that they should provide their insurance information, and that if we are forced to file a lawsuit, we will win. The company did a poor job that clearly resulted in damage, attempted a repair without our permission, attempted to sway our independent repairman and continues to ignore our request for a proper resolution. Take your business elsewhere. read more

THEY DESERVE LESS. They couldn't install a back windshield correctly the first time which immediately caused leaks from the rain, they destroyed the window tint, left dirt stains on the interior around the glass, THEN they have the audacity to say they aren't liable...and didn't even try to make it right after admitting fault...I'd recommend ANYWHERE ELSE. read more

I got a chip on my windshield on my new car. It was my first time experiencing this and I did not know what to do. I went to this business, and the courteous staff took care of me and made me feel welcomed and valued. I went in as a walk-in during my lunch, which is risky for this sort of thing in general, but they were expedient and effective. I highly recommend this place 100%! read more

I just called to get a quote on a windshield replacement. The girl (Crystal) on the phone caught an attitude with me when I was polite the whole phone conversation. I never thought I'd be getting yelled at today for simply reading off my vin number. How hard could it be to simply respond nicely to a customers simple question. If you're having a bad day don't take it out on customers. read more

Scot, Larry and John were all awesome with helping me with my last minute call to get my windshield repaired. From the phone call and getting me in 2 days later they were outstanding. Thanks again guys! read more

Love the guarantee! They came out and installed a new windshield. Seemed a bit distorted on driver's side, so they ordered a new one, and replaced it at no charge. read more

I took my care in to get my windshield replaced, due to my Lane Change Sensors, and Adaptive Cruise they had to replace it in the shop. They replaced and calibrated my car. They told me it would be ready at 1 pm, and at 1 pm I got a call advising my car was ready. The car looks great, the windshield looks like it was factory installed. I drove home and tested all the electronics and everything worked as design. Great Crew and staff.. Thanks to everyone there for taking care of me. Also, the young lady that helped me coordinate the repair (Maribel) was wonderful to work with I appreciate you all. Thanks again Nino Arzon Plano Texas. read more

They replaced foggy window glass for us. Excellent experience. Free estimate. Online estimate acceptance Glass ordered came in on time and was installed immediately. Perfect! read more

Very professional, had everything ready to go when we arrived and finished faster than they thought. I called around to a lot of different places before settling on this one and I am glad I chose here. Everything was very seamless and well done. I would highly recommend if you need your windshield replaced to go there you won't be disappointed. read more

The team at Mr. Glass was excellent, including the estimate, office and install personnel. My meat counter glass was broken, and Mr. Glass replaced it for me after about 30 other glass companies declined to assist me. The install team knew exactly what to do, and were very professional. In fact, Mr. Glass charged me a very fair price, which saved me thousands of dollars it would have cost for me to replace the entire meat counter. I want to personally thank the entire Mr. Glass team for you professionalism and willingness to go the extra mile. You will be my first call for all my glass needs in the future. read more

Had a small rock chip in the windshield and found these guys through yelp and other online reviews. They were easy to schedule, which was good. We had a couple hour window when they would arrive, but they were late and never called to update us. I thought calling when you miss a window was fairly standard business practice. We called up there and they apologized, and sent another tech out right away, instead of making us wait an unknown amount of time. That was nice of them. The new tech came out, confirmed the price and went to work. The price was reasonable, but a little more money than I remember paying for these fixes, but the last one was 10 years ago. Not bad overall, they didn't call when late, but did redeem themselves in the end, 4 stars. read more

Glass replacement for an old double-pane window requiring install from the outside. Others were afraid to quote or work it - Mister Glass did it professionally at a reasonable cost. Thank you! read more

Insurance company referred them for my auto glass replacement. They did a great job and were very accommodating. Windshield repair was professionally installed and perfect. Best of all, price! I used them to replace most of my home windows and again, the staff was very excellent and the job was perfect! Great Work Guys!! and Thanks! Best prices in DFW!!! read more

My insurance agent suggested Mr Glass to replace the cracked windshield on my car. I called Monday afternoon and they were ready to make an appointment for the next day. Because of conflicts in my schedule we set the appointment for Wednesday morning. They called on Tuesday afternoon to confirm the appointment and gave me a two hour window. The technician arrived right at the start of that window, introduced himself and explained what he would do and how long it would take. He got right to work, took care to not damage any of the interior or exterior of my car. He replaced the glass, moved the registration and Toll Tag stickers and wiped down the exterior where he had worked. Very pleased with the outcome. Well done to Jose Rodriguez and Mr Glass. read more

I had five double pane windows that had fogged due to lost seal. I got several quotes over the phone based on my rough measurements, but only two companies ever showed up to take actual measurements when I was ready to go. Mister Glass was the most responsive, and after a small hiccup in communication, we go the ball rolling and the glass was replaced by a couple of excellent installers. I am super pleased with the work! read more

I made an online inquiry and someone called me in under 5 mins. I was able to explain my windshield issue and the gentleman on the phone let me know that they could repair and let me know my options.. I made an early morning appointment which i was late for but they still accommodated me. The staff was very nice and fixed a small crack in my windshield in 30mins. Check out was quick and easy. I'll definitely use them for any glass issues I ever have. read more

I normally don't provide a review but this is something I have to write about in regards to customer service. I read the reviews of this shop and felt this was sufficient enough for me to bring in my car for a windshield replacement. They told me 2 or 3 hours but took almost 6 hours and I had to call them for the status on my car. They did tell me upon arrival that they had issues calibrating my windshield which they shouldn't, even though my car is lowered. Lowered cards should be calibrated just fine without any issues. One excuse. Finally receiving my car, I noticed none of my radar, dashcam, and power rear view mirror were working. I brought it back and they told me with my aftermarket parts and wires that they were not responsible for such issue. Second excuse. I refuted saying that it should be working the way I brought the car in for service. They had their techs trying to fix the issue but was unsuccessful. I had to go to an audio specialist to rewire the entire wiring system behind my rear view mirror to get everything just right. The factory wire was pulled and stripped. They weren't willing to pay for the full labor that the audio shop had to fix. The only reason I am giving this one star is because they paid half the cost which I still deserve the full cost of the repairs. Anyways, I wouldn't recommend this place and look elsewhere. Their customer service isn't great and really had a frustrating experience there. They should be more careful in removing parts from a car. read more

Extremely satisfied with windshield repair. Great customer service, friendly staff, and fair prices. Thank you Missy, Maria. Also thanks to John for a very clean install. read more