Disappointing. Mister policy is that they won't wash the back of your vehicle because "this is a 'express car wash' and it slows things down". We've been using this car wash for years (back when it was Bush Car Wash), and for the last year or so we've subscribed to the Platinum monthly wash for multiple vehicles. When I asked today to make sure the back of the truck was washed, I was told they would as a 1x exception, as "it's always been policy to not wash the back of the vehicle". WHY AM I PAYING FOR MULTIPLE 'PLATINUM' CAR WASH SUBSCRIPTIONS IF THE ENTIRE VEHICLE ISN'T WASHED? Apparently the joke is on me. ;) I spoke with the manager and calmly asked them to pass up the chain of command that we'll be taking our business elsewhere, the 'policy that's always been in place' was never communicated, and that they should consider washing the entire vehicle to meet customer expectations. And the funny sidebar, even though they made a 1x exception to wash the tailgate (which they said wasn't actually dirty as I pulled in), the front and back are still dirty - and no wheel shine was applied (part of platinum subscription). See photos immediately after wash. read more

Mister Car Wash - Tailgate after platinum wash - Car Wash Near Me - Walla Walla, Arizona

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Me, handing my credit card to a the man standing next to the drive up card reader. "Just the basic car wash please." Him, "OK, do you want to join our club for monthly car washes?" Me, "No thank you." Him, "Ok, do you want to tip our crew today?" Me, "Well, sure, do they wipe the car down?" Him, "No, they do not." Me, "Ok, do they vacuum it?" Him, "No, they do not." Me, "Then what does the crew do?" Him, "One of us will wave you into the wash bay." Me, "So I wipe it down and I vacuum it myself. Do you provide courtesy towels? No, "Sorry, we do not." Me, "Then I think I'll tip myself a Starbucks after I leave." ‍ read more

At my location, I couldn't ask for better service. They comes out perfect every time. Because I have a business I need to wash my vehicles 2 or 3 times a week for my clients. Their unlimited wash program is perfect for me. read more

Mister Car Wash - George - Car Wash Near Me - Walla Walla, Arizona

After the wash, a big piece of my rear paneling was ripped away (still connected) from my car. I immediately noticed the damage. I previously there had been an unaligned edge (has been this way for years with no issue.) Because there was "pre existing damage" - meaning they could see an imperfection - they did NOTHING about the damage their car wash caused. I spoke to several people; consistently unhelpful and unsympathetic. I will not return, and caution you to avoid this sloppy and irresponsible buisness. read more

Mister Car Wash - Car Wash Near Me - Walla Walla, Arizona

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Be careful using this wash. Brushes are so stiff they will rip parts off your car. Took a panel off my mom's car and tore the front license plate frame off mine. Really beat the shit out of the car! I would avoid!! read more

I have been going to this car wash for over a year. I have a vehicle with aftermarket's lights. Never once have I been told that I cannot go through. Today I try to use the car wash and the attendant tells me the manager told him that because I have aftermarket lights they cannot allow me to use the wash. I asked if they have recently changed the policy. He says no the manager just said that I cannot go through. Well in that case, I will never use the car wash again. One more customer lost to poor service. read more

Didn't clean my car. So they tell me its because of my bumper which makes sense but the same guy took my payment when I went through initially. Waste of time and it doesn't do a very good job as you can see on attached pictures I took right after. Stay away and save your $$ read more

Mister Car Wash - Car Wash Near Me - Walla Walla, Arizona

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This place is a joke Leaves lines of dirt on your car Dont get suckered into paying monthly, not worth it Half the time its closed, oh, except vacuums, they work so good they suck money right out of your pockets! read more

Just used this car wash. Guy standing at entrance to push buttons for you, then asks for a tip. Bad taste. Terrible result. No front brushes so front windshield didn't get cleaned. Complained and went through a second time. No improvement. read more

My truck was damaged this weekend waiting for phone call to remedy issue no phone call to let me know what there going to do to fix the damage and there phone numbers on there website don't work I guess that's the type of customer service they have im going to let my insurance company go after them so much for good customer service. read more

Somebody needs to have talk with the girl guiding cars into the wash tunnel. Extremely rude obviously having a bad day. Apparently I wasn't following her directions fast enough. Monday 28th around 11:00am. read more

$10 for a crappy car wash what a rip off!! Just another piece of crap business in Walla Walla charging why to much money. It's $8 in Spokane. Pretty much have to finish cleaning my car with all the missed spots. Go to O's hand car wash you pay little bit more money but you leave satisfied. read more

For 10 months I was still being charged after cancelling an Unlimited monthly pass. After calling and emailing Mister Carwash customer service repeatedly I finally had to cancel my credit card to stop the charges. Horrible customer service and the car wash really wasn't that good. read more

I have a 2020 car that was scratched in their wash. There is even blue cloth from the wash right next to the scratches which start at the front of the car and go around the side. Their defense was they could see my car coming out of the car wash and no scratches, I sent the car through again when we all know it was scratched and you still couldn't see them. Lots of time on hold and went days without hearing from them. Will strongly suggest nobody Take their car there! read more

I went through the car wash mainly to get my undercarriage washed after going on muddy roads. After leaving the wash and getting home my car was still dirty, dirt running down the back, on the back bumper, on my mud flaps and undercarriage. I returned to the car wash and the manager was beyond rude. He explained that the car wash wasn't supposed to actually clean my wheel wells or undercarriage. He basically accused me of trying to just get a free car wash!. I was so offended and insulted. I will never, ever return to their facility, nor will any of my family and friends. read more

I have been dealing with this carwash executives about an employee harassing me and threatening me, i am a senior disabled man. This carwash changed their narrative and actually had 3 FINAL investigations done. The narative they liked was the last investigation done by Zack C. The lies fit their narative this time. I had pmenty of evidence to show executives above Zack( regional manager) because of the lies and cover-up, I will no longer go to any mister carwash and I would not go there if I were you, I always have to go through 3 times just to get my truck cleaned properly. And then I get angry looks from the employees for it, i had an unlimited. This review should say it all to anyone wanting to get their vehicle done at any mister carwash. Their main company in Tucson Arizona is no help.l only gave a 1 star because this makes you pick 1 of them. read more

I'm new in town and used to a really good car wash. This did not happen at Bushes. Came out with a dirty windshied, and only half hearted dry job. It really takes two to do a good job of drying. read more

Bush car wash in Walla Walla does an excellent job of keeping my car clean. The staff and manager always has a big smile for me.

This place is excellent! I have a monthly car wash pass and it makes it easy to go in as much as I want to get my car washed. The staff is very friendly and always smile. Sometimes the lines are a little long, but hopefully they'll open up another one in town. The negative reviews are all because their car fell apart. It's not the carwashes fault for this. If you want a quick easy walk to go to this place! It's on a detail job for your car to be cleaned with a toothbrush then go to Os. read more

Pretty nice people, and it's nice how there are workers there who towel dry and help scrub. The only down side is the tunnel isn't touch-less. read more

I tried this the for the first time this morning. I was very pleased with how clean my car came, and the young lady that was at the start was really good! Thanks Guys! read more

My car was still dirty after I went through and paid for the most expensive wash. It even came out with tar on my hood that wasn't there before. When I got through the wash I noticed my front license plate was bent halfway off. When I tried to contact management with my frustrations I haven't heard back at all. read more

this car wash is getting the worst for sure ,no body will answer the phone, never the right wash you paid for ,they seem to close 1 week a month,never posting a sign until you drive in the path of the car wash,the trying to turn out at the last possible moment, please stay away from this terrible customer service they give for almost $40.00 a month read more

The staff are very friendly. However I am told company's policy is they do not pre-scrub the sides of your car, and the automatic brushes do not get the car clean. So if you you expect a clean car after going through a car wash, go to a different business. read more

Worst car wash I've ever took my beamer to. i'd rather wash my car with a tooth brush, then to go back. read more

I have never had this happbef myas dirty the windows were dirty I've never gone through and not had the bugs removed I won't be paying $10 for that car wash again! read more

The first time I took my car to wash the road grime off of the car, the attendant walked around the car putting a sleeve on the back window wiper, folding the side mirrors in towards the car. Not once did he look at the windshield. I was pulled in to the car wash and the sides and tires were hosed off. The first swipe of the flying brush the wind shield cracked and I heard something hit the wind shield. I got through and told the attendant right away that they had cracked my windshield. I filled out a report with the other attendant and they took pictures. I called the guy that was on the form and he proceeded to tell me that it was a pre-existing issue with the window. And he wasn't going to pay for the repair, and he came and looked at the car and said see here is a rock chip and your shield could have cracked at any time. I told him there was no rock chips in the window prior to going to their car wash. He then stated that they won't pay for anything to repair. I would not recommend this place in the least if you value your car. There are multiple car washes in town that have done much better. I have regretted going to this place. They didn't have a camera prior to the car entering their place they were only looking at the pictures after the windshield cracked. read more

When Bush Car Wash Came to Walla Walla I was very excited. With Roasters coffee Shop right next door...well..winner winner!! Great coffee great prices and great staff! I used Bushes car wash fairly frequently so I decided to purchace an unlimited pass. Not the cheapest but not the most expensive. Service was hit and miss. Some days the wash was just okay, windows not clean and bugs still left on grill. I didn't always have time to wait in line to get the "free" rerun. So I would have to leave with a not so good wash. Other times it was a acceptable wash for the money. I complained to the worker who sent me to management who sent me to customer service. Well...that's where things went south. I told the lady on the phone my delima and she said I could UPGRADE...Really? Do the undercarriage and wax. But I related to her I should have NO BUGS on my grill and the Windows should be clean with even the most basic wash. I gave her a few options to satisfy me as a customer. Her response was if I wasn't willing to upgrade so as not to have that bug problem she couldn't help me. Horrible customer service. Trying to upsell instead of trying to keep a valuable customer. read more

We love this place. It's fast and our car looks great afterwards. I love the package deal where we can get unlimited washes for a fixed monthly price, too. read more

Took my car to get washed and the power antenna broke off. One of the employees noticed and asked me if the employee who inspects cars before they enter told me to put the antenna down and they obviously hadn't told me anything. So the employee apologized and got my info, said they were going to fix it for free since they have insurance for when things like that happen. They told me to expect a call and never did I receive a call. I called them after about a month and they told me that they couldn't fix the antenna because of the year of my car. Don't recommend this place. read more

I, along with my wife, are average drivers and prefer to have our cars washed in mechanical washes like Bush Car Wash. We purchased a packet of 5 tickets and believe for the price we get an awful good car wash. Staff is very professional and friendly. Although the equipment is still new, it works very good and both of our cars come out looking very good. We are very happy with the results. Time wise, it doesn't take that long. Price wise, it is a good buy. read more

car wash will break your wallet and your vehicle.