In a word it was "horrible". Severely understaffed. The physical therapy staff may be good; but…read morethe care on the floor was terrible. Meds were not available on site and had to shipped in from OK City. Meds were no given on time. They say they have a wound team, but they don't this is contracted service that is not available except on certain days. I had to change would bandages for my wife from supplies I brought from home. I finally had to remove her from this facility and take her somewhere else.

Did not get PT each day. Was not one bit better after 20 days. Dropped me twice…read more Call button out of reach. Their system Did not respond to a phone call. Had I needed someone, calling 911 was my only response. Food was good.

UPDATE: We just received their letter indicating the…read moreoutcome of their 'so-called" investigation regarding my husband's lack of care in their facility. NOTE: I was there at their facility visiting my husband every day, sometimes, twice a day, for a considerable length of time. So, I DID see what was going on. 1. Their claim: "They went in to bathe him four times, but he refused two times." I KNOW this is false because I asked my husband and staff at the time about cleaning him, clean bed linens, and a clean hospital gown. He was bathed only twice in 7 days. (at the time I wrote my review, he had been bathed only once and the sheets had not been changed nor was his hospital gown changed, but because I complained, they finally gave him a sponge bath and changed his gown and the sheets at 6:30 am the next morning). 2. Their claim: "Our investigation revealed that the required therapy minutes by the (missing word?) provided by all disciplines." The following was his schedule: (I have the original schedules of every day except Monday, Tuesday, Saturday and Sunday of days where no sessions were given. Nor do I have a Monday schedule, because it was not planned for his day of release) a. Monday & Tuesday: no sessions b. Wednesday: one therapy session c. Thursday: four sessions (right shoulder was dislocated) d. Friday: One OT session and one PT session & social/exercise group e. Saturday & Sunday: No sessions f. Monday: One PT session g. Tuesday: One session before releasing him If the staff believes that the above scheduling is advantageous, perhaps they might consider having outside professionals experienced in physical therapy advise their staff members. Please realize that if the staff is questioned, they are going to be on the defensive and perhaps bend the 'real truth' Although I have a doctorate, two counseling degrees, and a degree in psychology, it doesn't take ANY degree to figure out that defensiveness, being deceptive, and perhaps changing records is only human nature, when their jobs are on the line. I've even suggested that they consider having someone who is not recognized by the staff do an incognito investigation as to what is really going on here.... with no success. In summary, because my husband was not allowed to leave his bed (loud alarm would go off due to his high risk of falling), he was worse when I took him home than he was when he came in. Therefore, it appears to me that Ms. Harding, Director of Quality Management and Ms. Walker, Chief Executive Officer did not take my concerns seriously but only did CYA form of gestures that were required to keep 'their' jobs.

There were so many things about my mother's experience in early January 2026 to complain about…read more First, in my interactions with the social worker, their only concern was her leaving the facility after Medicare quit paying 100% for my mother's stay without any regard whatsoever as to her condition/ability to return home. They did not want to her stay beyond the 10 days that Medicare apparently deemed a reasonable stay upon her being admitted. They refused to keep her longer despite my mother having excellent supplemental insurance and her remaining on fall alert her entire stay. When I contacted their billing office in Plano Texas, they told me that they accepted her supplemental insurance provider and I would have to discuss the issue with the local admission office. Secondly, they told my sister and I that we would have to care for my mother in one of our homes or stay with her when she was discharged. They never once mentioned the possibility of sending her to another rehab facility until after we requested an immediate transfer to another facility. Thirdly, and most egregiously, someone at the PAM facility advised my mother than she could hire an attorney to prevent us from moving her into a long term care facility or nursing home. They told her we couldn't move her into such a facility without her permission. Lastly, apparently someone at PAM greatly assisted or wrote a glowing 5 star review for themselves on Google the day before she was discharged. While they may have provided good care while my mother was in the facility, she was not in any shape to return to her home to resume living alone. PAM Rehab Tulsa has some major communication issues to resolve and I would NOT recommend anyone checking in here unless it was an absolute last resort.

If I wanted a loved one to die I would leave them here for a few days…read more The only care that helped was when they put her in an ambulance back to Hillcrest. Leaving saved her life.

If you have a loved one that's at the end of their life and you want to call and check on them…read morebecause you can't be there then don't waist your time because this place will rarely if ever answer the phone. You can try and try and try but nope they won't answer. How professional could a place be if they don't even answer the phone?

I need at least a few moments to think about this it's very important to me to have the quality of…read morecare I am in the oncology department and the nurses are great I don't know what else to say but I think that's enough

My experience at this facility was deeply disappointing and emotionally distressing…read more I initially came here seeking aquatic physical therapy due to arthritis and mobility at my surgeons request. During my first evaluation, the therapist gave me the option of aquatic or land-based therapy. I clearly stated that I wanted aquatic therapy, but after the evaluation, he decided I should stay at the facility for land therapy instead, saying he was concerned I might slip. That reasoning felt dismissive, especially considering many people with limited mobility, including those in wheelchairs, safely participate in aquatic therapy every day. Later, I returned for a follow-up evaluation with the same therapist to assess my progress. Before we could even begin, I tried to bring up some inaccurate notes that had been added to my MyChart.. notes made by the therapist I had been working with, not him. I just wanted to understand why certain things were written because they weren't true and were never discussed with me. Rather than responding with care or curiosity, he became immediately defensive, cold, and dismissive, as if I had personally insulted him. We never even got to the evaluation. I left the facility in tears. As someone who already struggles with severe anxiety, the interaction was incredibly triggering. I felt completely invalidated, unsupported, and alone. Even though a manager later stepped in and offered to help transition me to aquatic therapy, the damage was already done. This was not a trauma-informed, patient-centered environment. I sincerely hope others have a better experience, but I would urge anyone who is physically or emotionally vulnerable to be cautious and speak up for yourself. Compassion and understanding should never be optional in healthcare .. but unfortunately, that's exactly how I was made to feel.

Can I give this hell hole a negative stars because I would…read more I have zero clue how this nursing home is even able to operate and meet minimum state guidelines. Please do your loved one a favor & do NOT place them here for long term care or skilled rehabilitation. Pleased look at the states complaints & numerous violations for TNC. It speaks for itself. They have also settled numerous lawsuits for negligence. I have a laundry list of issues with them so buckle up. My mother was living here for 2 months until I could find her a new location. I literally cried tears of joy when she left.

First,very snotty med nurse named Nichole told me she had no time to mess with me to hurry up and…read moretake my meds A night aide told me when I asked for help with the bedpan that just put me on it to pee why again? My husband came everyday and on two occasions when he used my bathroom someone had dumped feces in the sink from a bedpan. It gets better than what I just said. We are contacting the company and lodge our concerns

I am 74 years old man, that have a tear in my left shoulder rotator cuff. Pin is so severe that it…read moregives me chills. I can't move my left hand. Injections have not helped and medication for pain doesn't help. St Francis MRI department schedule my MRI for close to two months, because I have defibrillator that is safe for the MRI.  Previously, I have had MRI at St Francis for my spine with no issue.  I have gone to the MRI department and called too and begged to do the test.  No action taken, it seems St Francis schedules MRIs that easy to make money faster.  Honestly, the way that they behaved, MRI department didn't care how much pain I have and they left the schedule for two months. Well, it is business and that is what they care. It is unfortunate.

Excellent care and customer service. Lots of new construction going on here and updating and…read moreremodeling. We came for an ultrasound for my son. The check in process was simple and quick. The staff was friendly and knowledgeable and explained the entire process step-by-step. They made sure my son felt comfortable and was relaxed. The parking lot is a bit away from the building, so bring a stroller or wheelchair if you need to assist those that have issues walking, there was a café here for meals snacks I smelled hot food but we were just in an out so I didn't eat or drink anything.

My mom went to "respite" care after she broke her arm. She was the first 1 week and we moved her…read moreback to her apartment with private care helpers. The floor was inadequately staffed and the majority of staff seemed bothered to help anyone. My mom was also left in a bed till 9:40 in the morning soaked in urine. Very disappointing to say the least.

My husband and I just moved in to a patio home in Independent Living at Trinity Woods and we are…read moregrateful/happy that we could. My husband and I learned in December of 2024 that he has a recurring sarcoma that is a nasty s-o-b, and the year 2025 has been a nightmare with chemotherapy sessions and hospital stays involving three weeks in March for treatment of thrush, a colostomy to avoid the tumor, a peg tube to give him nutrition when he has no appetite and blood transfusions, plus two weeks in M D Anderson Hospital in Houston in June to bring him back to life followed by another two weeks in a rehab hospital. Since we moved here in June, we have been enjoying living in a quiet, safe and protecting continuous care community for seniors in midtown Tulsa. The people who are managing the campus are wonderful, and while we didn't want to move here so soon, we know we are the best place for us now that life has gotten more complicated. As long as I am able, I will care for him. When either or both of us need the assistance, we will move into assisted living, and, in time, to their hospital/nursing center. There is also a memory unit now for people needing the services that provides anyone with neurological challenges such as dementia and Alzheimer's. We had been living in an apartment downtown, which we had wanted to do for some time. It was great as long as we were healthy and self-sufficient. We thought we could be there until well into our seventies T least. When I broke my ankle, and when my husband subsequently had the cancer recurrence, we found it more and more difficult to function well. It was then that we de used that we needed to move, but only one more time. Trinity Woods even helped us move-and that was quite a lot of work that they did, moving us from a 16th floor apartment to the patio home. Again, we are so grateful. I The cost is dear, but we are at a point where our lives are everything to us, and we want our children to be able to be with us as family and not as worried care providers. We have talked it over countless times, and feel that when the time came, Trinity Woods was the place for us. We are close to everything we want to do, secure in our home, and supported by a truly caring community. Thanks be to God, I can help my husband to the best of my ability.