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    Right at Home

    3.0 (2 reviews)
    Open Open 24 hours

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    7 years ago

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    Apria Health Care

    Apria Health Care

    1.3(11 reviews)
    1.4 mi

    I have been using Apria for years. I left Apria because my doctor wanted me to get fitted for a…read moreless intrusive full face mask. I had a face lift and it was important to have fewer straps on my face or it would ruin my face Lucy which was both expensive and painful. The respiratory therapist would not return my call. I kept calling back. The person who answered the phone informed me I couldn't change masks for 6 months. That made me really mad. The facelift cost $14000+. I was certainly going to pay for a mask if I couldn't get coverage. I tried to explain that to her. She didn't seem to hear. She said I couldn't get a new mask for 6 months and I also couldn't get a fitting. After all the years I got supplies through Apria, they couldn't even help me figure out what size I needed on the mask my doctor recommended. I had to guess. I spent a lot of money just figuring out what size I needed. My doctor didn't like the service I got so she changed me to a different company. That company wasn't any better so she sent me to a third company. I finally ended up going back to Apria. This fiasco caused me to have to pay for my supplies for almost a year even though I have insurance coverage. The old respiratory therapist at Tulsa Apria left. I like the new one. She was very helpful, so they fixed what was wrong and I will stay with Apria as long as she's there. I would like to suggest that people working for Cpap supply companies not tell customers they can only get a new mask every 6 months. They could instead say that insurance will only pay for new head gear every 6 months and if they need to change before that, they have to pay for it. If the customer is willing to pay, they should help them figure out the right size.

    If I could go lower I would. Customer service is nonexistent. If you call the local number, you…read moreeither get voicemail or are placed on hold. If you select a call back, good luck ..... they believe they have. a captive customer base

    Right at Home - homehealthcare - Updated May 2026

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