Felt really fortunate to get my mom into skilled nursing here. Staff were great and the focus on…read morephysical therapy and occupational therapy really made a huge difference getting mom back home, and keeping her there, compared to other times she'd been discharged from the hospital.

Their physical therapy department is awesome. Many therapists available to help us work out without…read morehurting ourselves. Very upbeat and positive. The nurses and medical technicians are attentive. Even the night crew are positive and helpful. Been here 3 weeks and almost ready to go home.

In a word it was "horrible". Severely understaffed. The physical therapy staff may be good; but…read morethe care on the floor was terrible. Meds were not available on site and had to shipped in from OK City. Meds were no given on time. They say they have a wound team, but they don't this is contracted service that is not available except on certain days. I had to change would bandages for my wife from supplies I brought from home. I finally had to remove her from this facility and take her somewhere else.

Did not get PT each day. Was not one bit better after 20 days. Dropped me twice…read more Call button out of reach. Their system Did not respond to a phone call. Had I needed someone, calling 911 was my only response. Food was good.

Amanda is awesome. She has helped my neck tremendously a year after I injured it in a ski accident!…read moreI had tried everything, chiropractors, acupuncturists, heat, ice, she was the only one who has helped me feel normal again.

Great place! Helped tremendously! Bryan is awesome, very smart, knows his stuff !read more

If I wanted a loved one to die I would leave them here for a few days…read more The only care that helped was when they put her in an ambulance back to Hillcrest. Leaving saved her life.

If you have a loved one that's at the end of their life and you want to call and check on them…read morebecause you can't be there then don't waist your time because this place will rarely if ever answer the phone. You can try and try and try but nope they won't answer. How professional could a place be if they don't even answer the phone?

I was transferred here from the hospital for rehabilitation after suffering multiple pelvic…read morefractures. They had sent a salesperson to me to market for them who made false statements about how great they are here. Unfortunately, my experience since arriving has been extremely concerning. I arrived at approximately 5:20 PM. Shortly after arrival staff asked if I needed anything and I requested water. The employee later returned and apologized, saying she had forgotten and would go get it. The next time I saw her she was with two other staff members and they again asked if I needed anything. I told them I still needed water and looked at the original employee, who avoided eye contact. It then took another 30 minutes before I finally received water. I also repeatedly asked staff about my scheduled pain medication after arriving. For hours I was told variations of "I'll ask" with no clear answers. Despite arriving in significant pain with multiple pelvic fractures, I did not receive any pain medication until around 9:45 PM, more than four hours after arrival and at thay time is when they done admission paperwork aswell. Another serious issue involved my PureWick catheter system. At one point, a nurse appeared amused by how full my PureWick container was but made no move to empty it. Later, when I urinated again, I learned the hard way that once it becomes too full it will shut off. Because it had not been emptied, it shut off and I ended up urinating in the bed. For a patient with major mobility limitations, that situation is humiliating and should have been prevented. Patients recovering from serious injuries rely entirely on staff for basic needs such as pain control, hydration, and assistance with medical equipment. Based on my experience so far, those basic needs have not been handled with the level of care they should be. Because of these issues, I am seriously considering pursuing a transfer to another facility where patient care and communication are handled more responsibly.

Nursing Staff is horrible they let my husband fall twice! No one would help if I called to move him…read moreetc... Thank God I stayed with him at night. If your loved one can't speak and is paralyzed on one side don't trust these people, Go to Pam Rehabilitation instead!

UPDATE: We just received their letter indicating the…read moreoutcome of their 'so-called" investigation regarding my husband's lack of care in their facility. NOTE: I was there at their facility visiting my husband every day, sometimes, twice a day, for a considerable length of time. So, I DID see what was going on. 1. Their claim: "They went in to bathe him four times, but he refused two times." I KNOW this is false because I asked my husband and staff at the time about cleaning him, clean bed linens, and a clean hospital gown. He was bathed only twice in 7 days. (at the time I wrote my review, he had been bathed only once and the sheets had not been changed nor was his hospital gown changed, but because I complained, they finally gave him a sponge bath and changed his gown and the sheets at 6:30 am the next morning). 2. Their claim: "Our investigation revealed that the required therapy minutes by the (missing word?) provided by all disciplines." The following was his schedule: (I have the original schedules of every day except Monday, Tuesday, Saturday and Sunday of days where no sessions were given. Nor do I have a Monday schedule, because it was not planned for his day of release) a. Monday & Tuesday: no sessions b. Wednesday: one therapy session c. Thursday: four sessions (right shoulder was dislocated) d. Friday: One OT session and one PT session & social/exercise group e. Saturday & Sunday: No sessions f. Monday: One PT session g. Tuesday: One session before releasing him If the staff believes that the above scheduling is advantageous, perhaps they might consider having outside professionals experienced in physical therapy advise their staff members. Please realize that if the staff is questioned, they are going to be on the defensive and perhaps bend the 'real truth' Although I have a doctorate, two counseling degrees, and a degree in psychology, it doesn't take ANY degree to figure out that defensiveness, being deceptive, and perhaps changing records is only human nature, when their jobs are on the line. I've even suggested that they consider having someone who is not recognized by the staff do an incognito investigation as to what is really going on here.... with no success. In summary, because my husband was not allowed to leave his bed (loud alarm would go off due to his high risk of falling), he was worse when I took him home than he was when he came in. Therefore, it appears to me that Ms. Harding, Director of Quality Management and Ms. Walker, Chief Executive Officer did not take my concerns seriously but only did CYA form of gestures that were required to keep 'their' jobs.

There were so many things about my mother's experience in early January 2026 to complain about…read more First, in my interactions with the social worker, their only concern was her leaving the facility after Medicare quit paying 100% for my mother's stay without any regard whatsoever as to her condition/ability to return home. They did not want to her stay beyond the 10 days that Medicare apparently deemed a reasonable stay upon her being admitted. They refused to keep her longer despite my mother having excellent supplemental insurance and her remaining on fall alert her entire stay. When I contacted their billing office in Plano Texas, they told me that they accepted her supplemental insurance provider and I would have to discuss the issue with the local admission office. Secondly, they told my sister and I that we would have to care for my mother in one of our homes or stay with her when she was discharged. They never once mentioned the possibility of sending her to another rehab facility until after we requested an immediate transfer to another facility. Thirdly, and most egregiously, someone at the PAM facility advised my mother than she could hire an attorney to prevent us from moving her into a long term care facility or nursing home. They told her we couldn't move her into such a facility without her permission. Lastly, apparently someone at PAM greatly assisted or wrote a glowing 5 star review for themselves on Google the day before she was discharged. While they may have provided good care while my mother was in the facility, she was not in any shape to return to her home to resume living alone. PAM Rehab Tulsa has some major communication issues to resolve and I would NOT recommend anyone checking in here unless it was an absolute last resort.

Beautiful place with very friendly staff. The meals are wonderful. Really enjoying water aerobics…read moreand the other exercise classes.

I lost my mother from Alzheimers after being neglected and abused by this facility and their long…read moreterm care group, Incare. my dad continued to live in his home there independently after my mother passed. Prices kept going up while food and other services got increasingly worse. No one came to fix things wrong at his home including flooding in the house every time it rained. We lost my dad in Jan. of 26 due to illness. After being at St. Francis, Covenant told us they would take my dad for rehab. They even sent me a confirmation and room number. The next day they backed out because a higher up told the social worker they didn't like my dad and voided it all. This was done to my dad as a member of their "community" out of spite. Since there were no other options for rehab, we lost him a few weeks later. Please find another facility for your loved one or yourself, don't be fooled by how this place looks on the outside.

I am 74 years old man, that have a tear in my left shoulder rotator cuff. Pin is so severe that it…read moregives me chills. I can't move my left hand. Injections have not helped and medication for pain doesn't help. St Francis MRI department schedule my MRI for close to two months, because I have defibrillator that is safe for the MRI.  Previously, I have had MRI at St Francis for my spine with no issue.  I have gone to the MRI department and called too and begged to do the test.  No action taken, it seems St Francis schedules MRIs that easy to make money faster.  Honestly, the way that they behaved, MRI department didn't care how much pain I have and they left the schedule for two months. Well, it is business and that is what they care. It is unfortunate.

what a day! Pros - got pain medication and all the medical folks seemed human and humane but when…read morethey determined that my knee needed to be drained, they said the er doctor was alone and could not do it and would need to arrange a time for an ortho doctor to do it and they were not sure if they could come in ER to do it or if it would have to be done in their office the next day or if I would need to be admitted but even though I came via ambulance because I was not transportable due to pain and such which got me some morphine but not draining of my knee. So, I was discharged to take myself to Adv Ortho urgent care to see if they could do it. Turned out infected and in emergency surgery a couple hours later... wow could have been resolved here but nope.

Everyone at St John rehab in Owasso was incredible and gave 110% with the exception of someone…read morenamed Teva. She is supposed to be a case manager. A better name would have been Teva the Terrible. She was stone cold and acted like she could care less about the patient. She is definitely not on the side of the patient and her smart remarks are not appreciated. If it wasn't for Teva St John rehab would receive 5 stars. The overall staff are top notch and deserve 5 stars except for one.