My mother lived at Aberdeen Heights from May 2021 until her passing in April 2025. During her time…read morethere, she was treated kindly and respectfully by the nursing staff, and I remain grateful for the day-to-day care they provided. Special thanks to Schalloca, the nursing director, who supported my mother and our family with compassion throughout her stay.
Unfortunately, I can no longer recommend Aberdeen Heights due to the way we were treated after my mother passed. Despite her apartment being left clean and well-maintained--with only minimal wear after four years--they attempted to charge her estate over $1,600 for carpet and paint. These are routine turnover expenses, yet the facility has provided no photos, no contractor estimates, and no contractual justification for these charges, even after multiple formal requests.
They also initially attempted to bill the estate for the full month of April, despite the fact that my mother passed on April 4. This is not only ethically questionable--it's completely unsupported by the agreement we signed.
To make matters worse, we paid a $2,500 nonrefundable community fee when she moved in--presumably to cover administrative and turnover costs. The facility has not explained why that amount wasn't applied to any of these charges.
The nursing staff treated my mother with dignity in life. But the business office has treated her estate with avoidance, silence, and a complete lack of transparency in death.
I hope they handle the next grieving family with more compassion and accountability than they gave us.
Update (April 23, 2025):
I have officially opened a case with the Oklahoma State Long-Term Care Ombudsman regarding the charges and handling of my mother's account. The state is now reviewing Aberdeen Heights' billing practices. I will update this review as the investigation progresses.
