Kim kept canceling the 1 orientation appointment with us and wanting to reschedule it at the last…read moreminute not once but twice! " I know this is inconvenient but..." - never an " I'm sorry..." . No remorse. All of this just days before our vacation when we were counting on this service. All because she had an offer for dog walking. at the same time of our 30 minute orientation appointment. we couldn't believe a business owner would decide hmmmm should I cancel the appointment with the client who is giving me several days of business next week or should I tell this other person that I can't walk your dog at that time but I can come 30 minutes later...? LOL. To do that once is bad enough. To do it again 3 days later - the day before the rescheduled appointment __ is just laughably bad business. We were fed up and canceled her. i can't comment on what anyone who works for her is like because we only dealt with Kim even though she wouldn't be doing the actual pet sitting. She's unreliable, rude and unprofessional and hides behind email replies even when you say please call me. INSTEAD, WE HIGHLY RECOMMEND USING The ROVER app to find a local verified RELIABLE pet caregiver to come to your home or to take in your pet while you're at work or on vacation.. we're VERY happy with the pet professional we found on ROVER who is also local and are delighted to give them out repeat business. A silver lining after the nightmare that was Kim. when I explained why we were canceling her services she just deleted our account instead of emailing and apologizing. LOL That should telll you everything you need to know.

Absolute best sitters ever!!! Kim and crew care for my 4 fur babies and I wouldn't trust anyone…read moreelse.... I'd had a bad experience with previous sitters so finding a caring, considerate and professional sitter was a must for me and my tribe... and I did.

Love this place my Yorkie goes 3x week. Staff is great always with the dogs inside and outside…read more Owner Dee is so caring about the dogs sent me a pic of spot where staff removed a tick so I was able to send to Vet

This company was great for the first year we used them. We have 2 special needs cats who require a…read morelittle extra mgmt (ea. have 1 eye and require to be kept in individual "zones" in our home). We relied on EP services and would leave detailed notes to remind them of the cats' needs and dietary/medical requirements. Generally, the team at EP did a great job and were a trusted service provider. Recently they changed their billing policies, we had previously used VenMo and they switched to requiring a CC, which is fine, we always paid our invoices and we're in good standing. After a recent trip, we had Qs regarding their new billing policies, these Qs remained unanswered despite numerous attempts to contact them. We received a response from the EP team that they would reply shortly - they never did. We then found late fees auto-charged to our CC due to not paying the invoices within the terms, however, we had held payment due to our queries not being answered over the course of weeks, despite them saying they would respond. The EP mgmt team, when reminded and informed of our Qs, and subsequent dissatisfaction w/ the late fees, was extremely unproffesional and rude to my partner, and said our account was closed and they would not continue service. They also implied we were high maintenance when we had called after hours, while we were out of state, asking if someone could check on one of our cats who had not been seen on one of our 3 cat cameras for 12 hrs. They implied we panicked - which any good animal owner would do - because we reached out. They failed to recall that earlier this summer, one of their associates actually locked one of our special needs cats in the wrong "zone" of our home, a major concern that jeopardized our cat's safety. When that originally happened, they were great about rectifying the situation, but it was very rich of them to accuse/imply us of being panicked, when we had a past experience when their incompetence put our cat's welfare at risk. This company owes us late fees and has sketchy business practices. I compliment them for their care of the cats, generally, but the management of the business, their inconsistent/shady billing practices, and terrible customer support/rudeness to standing customers is unacceptable. Do not use this service.

We wouldn't board our 2 labs anywhere else. They absolutely love the trail walks in the woods and…read morewe know they're getting plenty of exercise and love. The owner, Kathy, has been in business for over 20 years and Bed and Biscuit is just so well run and maintained. Definitely our top pick of any kennel we've ever used!

The staff at Bed & Biscuit are so caring. We have been taking our dogs there for years and the…read moredogs love to go. Kathy is always easy to work with and very accommodating. The dogs are always safe and taken great care of.

Our dog has been coming here for years and I cannot say enough good things! Highly recommend for…read moredaycare or training.

If you are looking for the level of care gail and her team had provided you with, look elsewhere…read more New owners are rushy and I left feeling like they had not listened to a word i said. I paid for 4 days of dayschool, which is not cheap, and saw 0 improvement with my dog, in fact he picked up a new bad habit of playing keep away when I call him inside. Not to mention it felt like they had no AC on in there, very hot and muggy.

I don't typically like to leave a bad review, but I'm hoping that this doesn't happen to anyone…read moreelse. I had booked two kennels next to each other for my two dogs last year, but they ended up putting my two dogs together. Since then one of my dogs became food aggressive, and now he is no longer with us because of this. I also met someone else that said the same thing happened to them here. Beware of this kennel.

I wouldn't let them touch a hair on my puppy. Front staff arrogant and borderline rude. I could go…read moreon but why bother... Took her in for grooming and said she was part poodle they would have to shave her head bald! Walked out, took her home and groomed her myself. Just use a wide blade dopes. Pup looks great. Place is just weird.

I was in a bind on what to do with my dogs until I retuned from an unplanned surgery. It was…read moreimportant for me to help ensure my pups would be with a knowledgeable canine professional, who could fulfill safety and care needs towards the well being of my fur-baby's. I received contact information for Little River Pet Service from Northeast Therapy and Service Dogs who came to my rescue. Thankfully Shannon was able to squeeze me in to her schedule. Shannon of Little River Pet Service provided exquisite care and more. She even brought me extra dog food knowing I was not able to obtain any on the way home from the Hospital! I can't thank Shannon enough. I will definitely save this contact information for the future, and pass it on to any other person who may be looking for their services - highly recommended!

After relocating from out of state we found ourselves in need of pet services. Leaving our old dog…read morewalker was devastating - luckily we found Shannon shortly after moving and couldn't be happier. Not only is she super awesome to our pups but she's willing to roll with some punches when they come up. We foster for a local rescue and can have some difficult foster pups, Shannon has always been amazing when wee find ourselves in those situations. Also, she worked with us when we went home for the holidays making sure our cat was comfortable and taken care of. 100% recommend this company to anyone with pets.

love, love the grooming care and services individualized care for my dog's special needs!read more

While I dont want everyone to know about this lovely place - everyone should! Free dog staff and…read morecompany are amazing! Boarding our 7 month old frenchie, Mango with them made our vacation that much more relaxing! Daily pictures posted, texts to check in and one happy tired puppy at pick up! Thank you thank you thank you!

I have to say I was a little nervous to leave my babies behind with a stranger, however Jackie put…read moremy feelings at ease. We had just unexpectedly lost one of our cats so leaving our other cats and dog behind was harder than usual. We were gone for the weekend and Jackie took great care of our animals and the house while we were gone! She sent us photos and videos daily. All of our pets really seemed to warm up to having her with them and seemed happy. That meant the world to us! If you are looking for a trustworthy, caring and kind person to watch your pets Jackie is the person for you! We will definitely be using her services again. :) - Jessy & Sam. Carmen, Ophelia & Maggie

Jackie is now the only person I would ever trust to care for our babies when we are away. We have…read moretwo rescued cats and a bearded dragon. We were really worried about finding someone who could handle the complicated care of our beardie, but wow! We were blown away by Jackie's attention to detail. She absolutely loved Khaleesi and our two cats as well! Seriously could not have asked for a better pet sitter.

Worst experience I've had....first time was a crazy story from this lady - she said, my heat pump…read moreblew, I need to keep your dog for a few more hours...the quote was $100-150, she charged me $200..I paid $240 with tip, she was talking about driving my dog to Brentwood from plaistow, etc. it was crazzyy...long story short it was an 8 hr haircut......and then, we reluctantly went back to them....booked 4 weeks out, on a Sunday at 11 - place was closed...I called, she texts me back says she's at a funeral and that she called and left a message to reschedule (never happened)......she clearly lied - never effectively communicated...we adjusted our entire schedule to accommodate an appt I knew she was going to be there, and sure enough she wasn't....call some place else....they never pick up when you call anyway, you'll see! Pay somebody else! Just not a good business owner

They did a great job accommodating my big baby Great Pyrenees. He came home beautiful and smelled…read moregreat for weeks!