Waste of time and money for highlights. New highlights don't even blend in with old, I needed a toner and didn't get that, I needed dead ends trimmed and didn't get a full trim Pat literally trimmed a portion of my top layer. Didn't blow dry and style my hair I left with damp hair. I asked if that was normal and her reply was "Well older ladies are the ones that ask for it to be styled and you came in with your hair up" uhhh duh, why would I come in with hair 100% fixed and styled for the hair stylist? My favorite part about getting highlights and a trim is walking out date ready for my husband. So so disappointed. Oh one more thing, cash or check only- didn't know that, had to go to Dollar General and make multiple purchases to get cash back since there is a dollar limit. I seriously cried. My hair looks worse than what it did when I went it. read more