I'm going to do my best to keep this review focused without dumping everything in one review. The…read morefull footage review with proof is on youtube. This started the day I dropped the vehicle off on February 2nd. I had seen mixed reviews, but I took a chance. When I spoke with Harold and Dakota (his son), they quoted me what felt like a fair price and told me the car would be ready in about two weeks. I made it clear I needed it back by Monday because I had jury duty and VA doctor appointments. Dakota assured me that wouldn't be an issue. About a week in, I reached out for an update -- no calls back. That became a pattern. I called around 15 times. Only two were answered, both by the front desk. Most of the time my calls were ignored. That level of communication is frustrating and honestly unprofessional. Roughly ten days after dropping the car off, I went to check on it and saw they had only just started sanding. At that point the promised completion date was only a few days away, which didn't make sense. Because I couldn't get updates by phone, I had to keep driving there in person. I was even told at one point, "Don't call, just come up and talk to me." Each time I showed up, I was given another date. Monday. Then Tuesday. Then Wednesday. None of those happened. Calls still weren't returned. The front desk repeatedly said I'd get a call back, I never did. Meanwhile I missed three VA appointments and had to reschedule jury duty because I didn't have my vehicle. By Thursday I was done waiting. I told them I was coming down. When I arrived, it was clear communication had broken down completely. At that point I contacted the police, not to cause problems, but to document that I was trying to retrieve my vehicle. The officer explained there wasn't much they could do beyond advising a civil standby when I picked the car up. I had also seen other reviews mentioning confrontations, so I wanted everything documented just in case. When I finally went to pick the car up on Friday, at first glance it looked fine through the window. Once I saw it up close at home and under the sun, there were lots of issues. The top had been installed incorrectly -- the gasket was flipped on both sides. There were areas where touch-up paint was used instead of proper finishing. Parts like the inside of the door handle were sanded but not repainted, leaving a rough texture where you constantly touch the car. The interior was also left very dirty. They had the vehicle for three weeks. Some people may ask why I didn't have them fix it. After waiting that long and dealing with the communication problems, I didn't have confidence the process would improve. The timeline kept slipping, and most of the time the car was just sitting there when I visited. My biggest issue here isn't just the quality -- it's the lack of communication, the owner lying about me saying things I didnt say and missed commitments. If phone calls were returned and timelines were realistic, this experience would have felt very different. Based on my experience, I would recommend looking into other body shops. If you check BBB and Google reviews, you'll see similar complaints about delays and communication. Cars seem to sit for long stretches, and the person doing the work often wasn't the one I originally spoke with. The reason im giving a 2 star instead of a 1, is because they actually painted it the color I wanted. That was my experience. The full footage is on youtube

I do not recommend going to shop. If you're someone that pays attention to every detail of your…read morecar. Long story short they install an aftermarket part on my car when I specifically wanted my car repaired to OEM specs. It was even more telling, after I price the OEM part based off how low the estimate price was. The aftermarket part was a lot smaller than the original. They did not reinstall my fender well clips. Instead that rolled my fender damaging the paint. The front facia has a lot of scratches as if it were dropped. Also noticed the ripped the facia clips on removal. As I mentioned long story short, this "$600"repair resulted in an extra $3500 in damage to my car. I highly recommend going to another shop. I've heard a lot of horror stories since dealing with this shop. I really wish I heard all of it before hand.

Absolutely the best around. Fixed my Jeep and my Camry. They are a busy shop so it may take a few…read moredays to get in but thats a small price to pay for the impeccable work they do. Thanks Ray, Jen, Ron and everyone else at your shop, you have my business forever.

Took longer than promised, left clear coat all over windshield, and car smelled of paint for weeks…read moreobviously not covered

Would highly recommend going to Caliber Collision in Palm Coast! Customer service was amazing, the…read morework done on our car was perfect and they communicated with us throughout the process keeping us updated! Kurt made what could have been a difficult process run so smoothly and was so nice throughout!

I have a jeep that got damaged by a golfcart, so had to get some work done. Called calibur to get…read morethings started, talked to Kurt the manager, and thought we had made a file for my work to be done. Called back and asked for Kurt was told he is out to lunch, and will call back(never called back.) I called the next day and he could not find my file and transfered me. Made plans eventually for drop off. I go to drop of and look over the damage with advisor, minimal a week or two. "I wont have your car for a month" exact quote. It will be 26 days if i get my car tomorrow. I did not get a rental because i have use of another vehicle and did not want extra hassel especially for a short time. Was also told about the abundent updates i would receive. I did not. I received a call with options on the runners. Either powdercoat old ones or order new, i said what ever is quickest and easiest. Other then that i had to reach out to be updated, after two weeks. I am told the runners are about to be sent to be powdercoated two weeks in to having my truck. Kind of mad because i said quickest and easiest and that became try something new and send runners to be done by third party at their descression(about a week). They said it would be a couple days. I got a quote 24 to 48 hrs your car will be done. Then at 48 hrs just before close i get a call saying your car will be done tomorrow and will call for pick up. I get no call and call before close. I am getting pretty annoyed at this point and am trying to explain to Kurt how this has not been handled well. He gets defensive and has a attitude with me. Instead of trying to understand my frustration at the lack of organization he is blaming the advisor not good as a manager and saying I am mad because i did not get the car back quick enough. Ignoring the multiple fails on their behalf such as lack of updates, callbacks that never happen, timeframes that come and go with no update, and overall duration of a simple repair. It is just past closing time as i had waited to hear from them and i starting to think he might do something to my car. I tell him I will come get the car now and he said no we are closed. As a manager why would you not just give the customer his keys and be done, because you are petty. Maybe even deranged enough to do something to my vehicle. If Kurt is still manager be careful Since picking up the truck i have upgraded the review, the work looked great and truck was spotless. We came to an understanding, and left with no hard feelings. The communication breakdown lead to unnecessary frustrations, but work was done well.

I was in an accident, a friend recommended Celico, it took them longer than they estimated. I only…read morehad a rental car for a week(through my insurance). When I got the car back the first time the paint did not match completely and I had to bring it back 2 more times. There are clear coat drips on my hood. The paint is coming off in two places and it has barely been a year. I am very dissatisfied, the company should treat an insurance repair the same as if I was paying out of pocket. Now I will have to take my car to another paint and body shop to get there horrible paint job repairs. I can't even wash my car, more paint comes off when I do.

Worse decision was taking my vehicle to this body shop! They kept it for weeks and kept saying they…read morehadn't gotten to it yet. We were told they were busy and really didn't need our business. Should have been my first clue because after leaving my vehicle outside and unprotected from rain, it's destroyed!!! I really don't see how they can have a five stars because I wouldn't give them one! In order to post this review I have to rate them so I choose one but they are not worth it!

Very professional and personable! Treated with true respect and extremely timely! Great location,…read moreeasy to find!

Luis , Tammy , Victor and the rest of the team were great! They took care of my jeep and did a…read moregreat job! Thank you Rich Riccardi

They have what you need. Very good people. Product are of high quality not cheap immatations. They…read moreare helpful in finding what you nred.

Roger and his team did an awesome job on my 1972 vw beetle convertible. Not to many folks…read moreunderstand and can work on these cars.HONEST..Roger is never in a rush to talk to you...He aims to please.....Will have no issue for a revisit...Thank you Roger. for a great job and saving my knee from my garage floor. Matt. volksbugusa

I Enjoy giving reviews and I take it seriously since I look up reviews to decide where to go. I…read morealso look to see if I can tell if any fake reviews are posted or done by businesses themselves. Well, I'm in the middle of driving from NY to Miami, FL. As soon as I crossed over into Florida from Georgia I hit heavy rain and soon after I felt a shake coming from the front left wheel area. It was on a Sunday. I sat at a rest area for quite a few hrs. I refused to pay for a Florida Turnpike Tow. I drove abt 20 min and then the shaking got real bad. I looked up where the closest Auto Repair Shops were. I seen many in a place called Palm Coast. The first place, told me they could get me in, but it would be later in the day and without looking couldn't tell me how long of a fix. He gave me another option of going to an Industrial address 15 Hargrove Lane where I could find multiple Auto Shops. I went to the first one I seen open was a spot that solely works on Mercedes and I'm guessing some other specific cars. But the young man there still got in my car and drove it for a minute and gave me his opinion on a possibility. Then both the young man and a very nice lady from the Mercedes shop both told me I should go around the building to UNIT 1 J called TONY's TOUCH AUTO that opens around 9am. When he pulled in at 8:45am I approached him. I gave him 15 min to get organized. He then put my Mazda CX-9 up on a lift and it didn't take him long to find the issue. A lug nut had come loose from the new tires I put on the day before and that loose lug nut broke off one of the bolts that hold the Lug Nuts. He then told me it could be 1 of 2 prices depending on if he would have to move any other parts out of the way. Well, 15 minutes later he told me it was good news, it's the cheaper price. But honestly the more expensive price would've been fine after being in a car for a 3 day trip instead of 21 hrs. But now even better news, it's 10:06 am , 1 hr after looking at the car and he just came out and said I'm all set. Wow!!!! Fast!!! I'm writing this review while a worker of his is taking my car for a test drive. My experience with this man, Tony and his business is 100 Stars if I could give it. If you're a man or woman or teenager, my gut tells me this guy is a place I would go to before anyone else. I asked him why he doesn't advertise , even this Yelp isn't set up, he says advertisements cost money the one time he tried and word of mouth is free. Well, I'm 1 person that will vouch for word of mouth, because anyone reading this, I would go there and let him be the first you see before trying anywhere else. Well worth it. I see he's working on motorcycles too for anyone interested. Have a good day, I sure will from this point on.

I almost -- note almost - hesitate writing this - as my history with Tony and Marcos is I'm in and…read moreout quickly when I need help and kinda want them all to myself - but seriously - Tony and team are truly the best - and honest to a fault. They have done terrific work on all three of our cars, and they stand behind their repair work! Tony is like a wizard at diagnostics and the little things only a true craftsman mechanic knows in the trade. Give them a shot, you'll not regret it!