I have never received such poor and inappropriate service.
There was a mistake made regarding the date that I was supposed to pick up my dress. Prior to even putting the dress on for the measurements, the younger that works there, that was helping me out, told me it would take a week for the alterations. That fit in my time frame so I was okay with that. When all the measurements were made, the older woman told me they would need two weeks because it fell over a holiday-Memorial Day. Still fine, within my time frame. I went to pick up my dress, two weeks later, on the 7th, as the receipt said and as we had discussed. Now, I live about 35 minutes away from this tailoring business, so it's not exactly convenient, which I why I was initially upset when I arrived on the 7th, and they told me my dress was not done and they had me scheduled for 2 days later. It turns out that they had circled Thursday on their schedule which did not correctly correspond with the 7th. Mistakes happen. They told me I could wait as the alterations would take an hour, or come back anytime after that day. So, as I had work and other obligations, I could not wait around. I returned the next day to pick up my dress, during their scheduled business hours, and they were closed. So AGAIN, I had driven from Milwaukee's east side to Hales Corners, and AGAIN, I was unable to pick up my dress for a wedding that was in 3 days. I called the number posted, no answer. So I wrote a review on Facebook about how upset I was that this had happened. Apparently, the younger woman at the store did not appreciate me leaving a poor review for things that "were out of their control." She proceeded to argue with me on Facebook and over the phone -literally this lady YELLED at me over the phone because I had posted an honest review reflecting my experience with their business. I agreed to drive out their one last time to pick up my dress, two days before the wedding. They were open and had my dress ready - yay!! Third time is the charm... Anyways, the older woman explained her side of the story regarding the wrong date, and I agreed that mistakes happen, however, they should not have told me that I could come in the next day if they were not going to be open. We exchanged sides of the story and all was calm. I then asked if there was anything that they could do about the price considering the major inconveniences. She then proceeded to tell me that she would have offered me a discount but because I wrote a review, she could not offer me this discount because "I was not nice". Then, the younger woman came out of the back and proceeded to yell at me for being a "terrible person" and causing "so much trouble"... excuse me? I literally drove out to your store 3 days in a row because of your errors, and I'm the one causing trouble. She continued to yell at me for posting a review - I have the write to review my experience. Anyways, I eventually had to request that the older woman simply ring me up, agreeing to pay full price, just so I could get away from this woman yelling at me. As a paying customer, I believe I have the right to A. pick up my goods on time, B. Review my experience. I have never been so mistreated, ever. I work in customer service and am simply appalled at the way they treat their customers. I obviously will not be returning and would NEVER recommend this place to ANYONE. As if the stress of planning a wedding isn't enough, they had to take it to a WHOLE other level. read more
