A couple outlets in my kitchen weren't working for some time, but thankfully Esme from maintenance was able to help repair the problem very quick and efficiently. I deeply appreciate her work and her kind and patient demeanor. read more

Management will lease a broke apartment, knowing it's broken and refuse to fix it. Isaiah should be ashamed of himself. DO NOT RENT HERE! Your AC, dishwasher, garbage disposal, dryer, and fixtures could be broken and they will refuse to fix it and dodge your calls and emails asking to fix it. This is against the law by the way!! read more

My experience so far with Miramonte and Trovas apartments has been horrible. When I moved in I filled out the initial move in inspection and found something's that needed to be fixed. I was told (by someone in the front office) it would be fixed in a few days. I then discovered the dryer does not work, the AC is not working, and I can't not use the garbage or the dishwasher the sink leaks really badly. I emailed the apartment complex and went in to pay rent in person and talked to them. I was told it would addressed by the end of the weekend. Nothing has been fixed. I have sent emails and left several voicemails and no one is getting back to me. It has been over a month and a half since I moved in. read more

POTENTIAL RENTERS BEWARE!!!! It has now been 28 days since my central unit stopped working. Management at this place is NONEXISTENT!! Management will not speak to you on the phone and is NEVER available in office. After asking management via email( because they refuse to speak to anyone in office or by phone) they tell me my central unit will be replaced. I am provided zero details about when. I sent another email requesting a date that it will be repaired/replaced(Friday 10/24). It is now Monday night 10/27, and management still has not given me an answer or contacted me by telephone, despite requesting them to do so every day last week. It is pretty clear to me that although they receive your monthly rent, management couldn't care less if anything breaks or if you have been uncomfortable in your own home for 28 days and counting.... read more

A leading consultant named DeAndre was very very very helpful he made me want to move in today I thought he was the manager by the way he was explaining the property very clearly I can see him being the manager very recommended read more

This review is specifically for an after-hours maintenance person named Esmeralda who came and fixed a giant leak with such grace, and she was so kind and understanding and hard-working. She cleaned up the mess and followed up as well. read more

Esme and Maria are the BOMB! I was having a lot of issues with my washing machine and these strong, skilled, knowledgeable women figured it out and save the day! Thank you again so much. I appreciate you! The maintenance team here now is awesome! read more

I moved to Natomas because I wanted something in between West Sacramento and Fair Oaks. I didn't have my paperwork organized. So make sure you follow the directions with SMUD and the checklist. Just like the State you need to follow directions exactly or you may not get situated with your apartment. There is definately low come blue collard workers in Miramonte and Trovas, plus a decent amount of police/ambulance visits when it comes to break ins or evicting tennants. I came from Silicon Valley so this was an experience. But once my disrespectful neighboors moved out, it became a nice place to live. Dog Park was good, they need signs so people pick up after their dog. Had a few inccidents and was happy that Security came. Miramonte and Trovas taught me how to stand up for myself, communicate with other cultures, and also to sometimes mind my own business. Either way! You guys took care of my dog and myself for a year and welcomed me to Sacramento. Daniel read more

I recently moved here 2 weeks ago and was so looking forward to a new start here and so far had to make a ton of work order requests. This past week, my bikes were stolen from my patio. I contacted their security to report it and they told me that its normal around this complex. For a gated apartment, this has made me feel violated and anxious. I've had a few events already where it seems like the staff is not in sync with what they should know about the property. Around the complex, there are broken pedestrian gates, missing grill parts, some mice running around, cockroaches, spider webs at all staircases and homeless people rummaging through the garbage bins for recyclables. Some water leaked inside my unit and they sent Miguel to take a look and seemed to fix the clogged drain for now. Esmi did a good job of checking my fridge ice maker. Garyn has been helpful in addressing some of my requests mentioned here and more within a day or two. read more

Front office has major issues. I have been living in this complex for few years, and I can say for certain, that 1 in 10 times someone would answer my phone call. I had to physically walk to the office to speak to someone. They don't return your calls. This month and for the past 14 days, I called them over a dozen times, and I spoke (in person) to staff 3 times to ask about if they received my monthly payment. Today they told me my check was bounced since the beginning of May and I have to pay penalty of late payment and I have to get them a cashier check since it passed the 3rd of the month. Should they told me earlier while I was trying to contact them, I won't have to go this now. With all the assurances the person responding to these reviews nothing has changed with M&T. read more

The worst customer service. Management ignores concerns. I put in a work order for a leaking toilet and broken dishwasher on December 17, 2023 it is not January 2, 2024 and nothing has been fixed. I informed management that I would be moving in November 2023 and Moved out on 12/17/2023 yet they refused to cancel my contract a month early. I have paid my rent on time for four plus years and they would not accommodate releasing me a month ahead of schedule. Greed driven industry. No wonder we have so many homeless when corporations enforce one-sidedness in their favor. They can easily turn over the unit to get their money. SMH in disgust, horrible environment, noisy and dirty with no one to care. read more

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Esmi and Lupe came to fix my sink very fast and efficient and kind, they came fast after I made my maintenance request and did the job quickly thank you ladies read more

I would give Esme 10 stars if there was the option. I've had a couple maintenance issues and she has always been quick to respond and thorough. Most recent was a plumbing issue at 2:00 am that also involved my downstairs neighbor. She arrived quite quickly. Two apartments at 2:00 am! She was back first thing in the morning with replacement parts. She had also called a carpet cleaner who also arrived right away! Thank you for the great work you do! read more

This review is for maintenance/repairs: I've been a resident at Miramonte and Trovas for about a year now and the whole maintenance staff is great! They're always so friendly and kind. I recently put in a request for our shower knob and Esme was able to resolve the issue quickly and efficiently. She was professional and polite and I really appreciated how thorough she was. read more

Casey Boyd is a super nice and helpful leasing agent! He was really kind to my family and gave us a tour of the 2 bedroom 2 bath, rec room, pool and gym. I highly recommend working with him when you're making your lease with Miramonte and Trovas, he responded via phone and email within a week. Thanks Casey! Moving is very stressful so it really helped when he answered all our questions and made the process simple. read more

I love this apartment complex! They always take care of you when you need something done and the apartments are remodeled very modern. Unfortunately, there are a lot of pest issues here but they do their best to get pest control out to take care of the issues. I love dealing with Esme and Lupe in Maintenance they always go above and beyond for you and make sure everything in your apartment is how you like it. Thank you! read more

Esmi and Lupe did an amazing job today with my work orders I put in during my move. Very friendly and fast! They fixed all 3 problems within 10 minutes. Great maintenance service here (: thank you ladies read more

Hello, I'd like to make an appointment to come in and discuss my concerns with our unit. 1.) patio unusable due to pet urine and feces being sprayed by upstairs neighbors with water to ours below. 2.) air conditioning vent draining into tub causing staining and what appears to be a health hazard. An orange substance is leaking from the drain over the tub. 3.) roaches and black widow spiders in and around unit My fiancé and I would like to be moved to another unit on the other side of the complex for our renewal term or to renegotiate terms to decrease our overall rental payment until the living conditions are improved for our unit. It appears that all of the people of color have been out at the back side of the complex with the poorest conditions. If this is not possible, please provide us with information on the arbitration company you use so we can set an appointment and work through it with a 3rd party. Ayoka Munoz read more

I never write reviews but Awful place to live roaches every where it's disgusting only lived here 4 months and would not recommend it to my worse enemy. The office staff changes every other week it horrible! I really hope they see this review and understand how serious this is. read more

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This review is specifically for the maintenance worker Miguel. Although my experience at Miramonte and Trovas hasn't been terrible it by no means is a 5 star experience. Miguel from maintenance however exudes a five star attitude and delivers with 5 star work. He is very respectful and kind and fixes all my maintenance issues timely and perfectly. Im grateful for his contribution to the maintenance team and his work and attitude in my apt. Thanks Miguel! read more

In late July our AC started leaking water and we had maintenance come out to tackle it. They said the water would not leak into the walls or ceiling so we had to deal with it because they were missing some equipment they needed to perform a full fix. On August 8th, we put in this request for emergency maintenance because it turns out it was definitely going into the ceiling and causing issues (as our paint on the ceiling now had bubbles). We had to turn off the AC unit and blow fans into the ceiling to dry the surrounding area to prevent damage to the unit on top of not using the AC unit at all for several days. The temperature these days was 92, 94, 100, 100, 94 before it was finally fixed. Horrendously uncomfortable. The following week on the 12th a temporary fix was applied and the same reason was given: some missing equipment (nitrogen) to properly drain the AC line. This lasted for a few weeks and we've heard absolutely nothing. On August 31st the same issue has emerged and we're once again stuck without AC. I filed the request early in the AM and asked that they fix it before the air quality goes south again as we cannot use it without a filter. Using the AC without a filter would damage the AC unit, and allowing it to leak while using it will introduce more water damage to property than already occurred due to incorrect assessments form maintenance about the severity of the leak. It's now September 2nd, well over a month after this original issue started. - I sent pictures of the damage: no response, no follow up, no confirmation, nothing. - I have sent emails to the leasing office asking for them to administer a fix or find a local vendor who can, asking that the property manager call me back: no response. - I sent another email asking for records of the maintenance requests I have filed: no response. - I try to go to the office to physically speak about it: out on tour. I've never had such an experience with any of the other complexes I've been at in Sacramento. Really at a loss for words here. The maintenance staff is really nice. This isn't a reflection on their ability to do their job or as individuals. And i think there is a lot of opportunity hidden in this disaster for improvement. read more

Esmi you are the best. Thank you for always being prompt, courteous and above all the spider whisperer. Thank you for always smiling and being professional regardless of how frantic the situation may be. read more

Just moved in and had a great experience! I've heard they changed property managers and everyone who helped me with the lease was excellent (shout out to Xavier!) Apartment was clean and move in was so easy. There were some maintenance requests I put in for and within a few days Zack came out and fixed everything I requested. They also have parcel which is great for package deliveries into a 24/7 locker which was $20 flat rate to use and in my opinion totally worth the price. Plenty of guest parking and I love that it's a gated community. Very close to a center with shops and restaurants, and multiple freeways. read more

great apartment complex good apartment numbers good neighborhood good rooms good kitchen good living room good dining room I love this apartment complex read more

Put in an order to get a lightbulb changed and Esme showed up the next day! Esme is very friendly, practice safety measures for COVID-19 as well. Thank you, Esme. I appreciate you! read more

Miramonte and Trovas - Living room wall patched and fixed. - Apartments Near Me - Sacramento, California

Zack the maintenance guy was absolutely amazing. Not only was he professional and courteous but he came out on his day off to fix a plumbing issue. I called in the issue and within 15-20 min Zack was at my door (on his day off!). I never leave reviews but this level of professionalism deserved a couple minutes of my time. I have nothing but good things to say about the staff here at Miramonte and Trovas. read more

Miramonte and Trovas - Me - Apartments Near Me - Sacramento, California

Hot water heater continually goes and maintenance staff can never seem to figure out the issue. I've woken up to get ready for work and it has been 40 degrees inside the apartment and for some reason this apartment complex's heating system runs off of the hot water heater... So no hot water and NO WAY TO HEAT YOUR APARTMENT UP. I've been charged for renters insurance even though I have my personal insurance through a 3rd party. Every time there is an issue it takes hours or even days to get a response from the maintenance / leasing staff. I've contacted the property manager and stated my concerns with the gates to this property NEVER being closed. I've even seen homeless people shooting up drugs by the garbage areas and THE STAFF DOES NOTHING ABOUT THIS!!!! There is so much more that is wrong with this place, but If I can tell anyone 1 thing about this place is DO NOT LEASE AN APARTMENT HERE. you will regret it... don't make the same mistake I did and sign a contract with AMC. They are absolutely HORRIBLE and do not care about their residents once you sign that contract. read more

Called to try to arrange a tour, spoke with a man to come visit and I showed up nobody was at the office or bothered to call back. Wouldn't waste your time. read more

Want to give a special thanks for all the help of the leasing agents alisha was amazing and super helpful and kept in contact throughout my entire process. Andre showed us around twice and answered all my random questions throughtout the showings of the different apartments we viewed. Glad i got approved to move in super happy about it clean and peaceful safe community. Zack was friendly kind and extremely helpful i just moved in and he will willing to help me move in a couch when he entered our apartment he put on a mask and i let him know about the work orders i placed and let me know it would get taking care of. He also placed a door stopper so we wouldnt damage our walls. I had left and came back and he had placed a door mat infront of my door when i got home super amazing. read more

The apartments are wonderful even though a bit pricy. I really wanted to give a wonderful review for the work of esme and Miguel who do repairs at Miramonte and trovas for their generosity and quick willingness to help with amazing service. Thank you read more

Hands down the most unprofessional "customer service" I've ever experienced in my life. I wish I was exaggerating! I'm honestly worried I might have gotten scammed at this point. I applied for a unit (put $200 down to hold) and was told the paperwork would get taken care of, this was on 7/12/2021. Today is 8/10/21, almost a month later, less than two weeks away from my "move-in" date and NOTHING. I have called many times, and left several voice-mails, to the point of losing count. I'm a nurse who just started a new hospital job in the middle of a pandemic, and I am forced to live out of boxes in an air bnb because of these people (Christian is the individual who "helped" me specifically). Last voicemail I left I stated it is "CRUCIAL" I get an answer today and still nothing. I want my $200 back at this point, and want nothing to do with this place. Update: So now I truly feel like I'm being scammed. Someone responded to this negative review immediately with a phone number (same number I've been calling) to reach a "manager", and AGAIN, I called, left a voicemail message... NOTHING. If they were on top of returning calls like they are on responding to negative reviews, they'd be on it! DO NOT LET THIS PLACE SCAM YOU!!!! read more

There have been NUMEROUS car break ins and thefts within the GATED complex. Which they can't/don't do anything about, even after MULTIPLE neighbors have claimed to have their cars vandalized or stolen, including my own. All within 7 months of being there, I heard of about a dozen other break ins. They claim to have 24 hour security which none have seen any of these break ins take place. The cameras on the building don't work so they are no help. Whether it's an inside job or the easy accessibility for loiterers from the levy next to the complex, or simply the lack of security, this is not a safe place to park your vehicle, ever. TWO vehicles from my residence had been stolen or attempted to be. I definitely didn't feel safe ever parking my car within the gates and would never live there again. read more

If I could give negative stars I would. Most unprofessional company ever. Office staff is constantly changing and aren't trained. Christian the leasing manager can't stay calm let alone handle anything without ending the conversation. I have witnessed drug deals, there was a shooting next store, homeless are in our dumpsters daily, gates are broken half the time, paperwork is constantly lost, and so much more. On top of it there is a smell coming from my neighbors apartment and nothing has been done to resolve it but told I should move to another apartment at the complex. I will be calling the housing department and health and safety because this needs to stop. They just take your money and don't do anything in return. I only like the maintenance people read more

I really want to acknowledge the exceptional service that I have consistently been receiving from Zack from the service/maintenance team. This gentleman has always been so prompt and courteous with every service request and he is definitely very knowledgeable when it comes to his craft. What I really admire as well, is that Zack is always in a positive and friendly mood with every interaction that I have had with him. Zack is a truly a great asset to this organization! Thank you again for everything, Zack! read more

The worst apartment complex. I thankfully only signed a 6 month lease and there was no chance I was renewing. It was just me and my dog and I felt unsafe, especially at night. I was on the second floor and could constantly hear the top and bottom neighbors. There was a huge bug problem, and my AC leaked yellow/orange rusty water and stained my whole tub. Management did nothing about it but maintenance was super nice and helpful always. The gardeners were so creepy! I talked to them one time to ask if they could cut a couple branches off of a huge tree that was blocking all my sunlight and after that they always came to the grass area in front of my place and looked into my windows and would try to wave to get my attention. As well, they would whistle at me when I would walk my dog around the complex. The management was horrible here. I got nothing out of my deposit and I was on my hands and knees scrubbing everything. There is no sense of urgency here and would not recommend living here! Especially as a single female, creepy neighbors and I never felt safe taking my dog out at night to go to the bathroom. I literally had multiple door locks to ease my mind. I lived there at the middle-end of 2021 read more

Miramonte and Trovas is a NIGHTMARE. You start off with the worst management team ever. I believe while I lived there for a year it went through two different teams. The buildings are infested with spiders, mice, roaches and so many other disgusting bugs. We had so many issues here, we didn't get a walk through when we first moved in because it was "too dark" and the iPad wouldn't take good pictures and after I consistently asked for them to come and do so, they denied my request. The carpet was NOT NEW, someone previously had the same carpet as I and upon my move in date, the carpet was SOAKED. The keys that were given to me wouldn't open my door, I had to go and get a new one and they came up with a stupid excuse. I had mice living under the dishwasher and in the entry closet (disgusting), there was always mice poop under the sink and it smelled like shit and we always had our apartment clean. The walls were cracking and they came and patched it up after I requested a profession come and look at the structure then they blamed it on a earthquake LOL. My AC filters not once were changed, we opened them and they were filthy as heck. The shower tub created mold after a while which I'm sure they will just come in and paint over it to match the tub AGAIN like always! My deposit was $750 and I just now received the deposit disposition and they are giving me back $217.38 so they want to charge $100 for carpet cleaning when that is clearly going to be REPLACED. They want to charge $180 for a cleaning fee when I clearly left the apartment looking great. I literally bleached the fuck out of that place and nothing was DAMAGED outside of regular wear and tear. DONT MOVE HERE, you will regret signing a 13 month lease. It's a fucking nightmare and management never listens to you. I would give them no stars but Yelp makes me atleast put one and it's so undeserving. These agents won't tell you that you'll be living with mice and rodents and spiders. They're going to do their best to rent you a unit because they get commissions and don't give a fuck about how you live. It took them almost a week to come out and have someone put traps to catch the mice. For the amount of rent, it's not worth the headache. Sure the pool might be nice but the place where you will lay your head at along with your children is so unsanitary. They also don't wear masks! The last times I've gone into the office, they act like we're not in a pandemic read more

Miramonte and Trovas - What they try and sell to you - Apartments Near Me - Sacramento, California

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Came in a few days ago to inquire about a two bedroom apartment and I was honored to be assisted by Christian. He seemed very knowledgeable about the complex and was very eager to show me around. Considering I'm a bit younger, I had lots of questions regarding the process and procedures needed. Although I fell in love with the presentation of this property, unfortunately they did not have anything available within my time frame. Christian was above and beyond and was able to refer me to somewhere close by that was similar to my needs, and took down my contact information/ assured me if anything became available he would be sure to call me to inform. 10/10 for Christian's excellent customer service and fingers crossed there will be an opening!! read more

Background: I am relocating from San Francisco to Sacramento. I was looking for an apartment in a safe area that is close to a nice big park since I have a dog. After looking at different areas and reading several forums about Sacramento areas, I settled on the North Natomas neighborhood. It looked really well kept, close to groceries, and has lots of nice parks in the area that also had dog parks in it as well. All the apartment complexes around North Natomas area looked nice and luxurious. But I really liked Miramonte&Trovas amenities such as 2 pools that looked like resort pools, 2 gyms, and it even had a little dog park of its own. It was also super close (as in across the street) to the big North Natoma park where people run and exercise. Our leasing agent Monique was helpful, prompt, and responsive to any questions and helped us thoroughly with getting our apartment. I haven't moved in yet but hopefully everything works out and there are no problems. Fingers crossed. read more

The maintenance staff, Esme, at Miramonte &Trovas Apartment, is extremely efficient and responsive to the needs we have at our apartment which makes it a delight to live here. read more

Zach and Esme would not stop until they figured out our dishwasher problem. AS SOON as we put in a work order it was almost like that second we got a knock on the door. They are always so helpful. We signed a new lease for a year because of how accommodating management has been. 2 years here we come! read more