Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

I love my Viking Hot Tub and the staff is wonderful to work with. Highly recommend purchasing from…read morethem!

Aurora Spa, $10K, control panel very difficult to maneuver through. I am a collage grad and I…read morecannot figure out many of the instructions. Owners manual is on line or phone, only. Filter is difficult to remove and pours all the dirt and grime right back into the tub water when you can get the filter out! Jets button is the only one not lighted at night. These are the things that no one lets you know before you spend big bucks!!!

Ike took really took really good care of me with a new hot tub cover. Definitely going back for…read moreall my hot tub needs.

Ike Hykema runs Pools Plus in Holland. I have to tell you I bought my hot tub from Pools Plus…read moreduring the pandemic before Ike joined. Back then I would have given them a low rating. They were focused on building outdoor big ticket items like pools and had really poor mismanaged Customer Service. That has turned around immensely in Holland. Over the last couple years there has been a dramatic shift with a focus on service and thoroughness for safety and performance to a 5 point star level! Ike is professional, kind, humorous and most importantly a good listener. He meets his customers where they are at. He reviews important details more than once which is key because they can easily get you in trouble if you don't do things in the proper order. "Remember, when you refill your hot tub put the hose in by the filter area otherwise you can get vapor lock." Ike reminded me to use Purge, let is sit overnight, drain, refill and drain (2 times). That makes all the difference making sure you get everything out of the pipes after the first cycle of cleaning, getting you top notch for the coming season! I have brought in my hot tub products and he has helped me label them on frequency to put them in each week. If I don't need something he tells me. He also lets me know when certain products might go out of stock and when to plan ahead. It simply saves me money. Ike is inquisitive and gets to know your hot tub, your water and how you use your spa to maximize performance. If you have the time, take the drive to to Lakewood, Holland location and ask for Ike. He will treat you right and get you started on the right foot if you are buying a new hot tub or getting yours in top notch shape. They will evaluate your water for free! Even your tap water for your refill. I just emptied and cleaned my hot tub this weekend. I think Pools Plus should have Ike run all of Customer Service throughout Michigan and have other locations get the benefits of the Ike Experience! Hats off to Ike!

Lots of product available, and very friendly staff! Great place to buy chemicals, or even a hot tub!read more

Wish i could do 0 stars…read more We bought our tub here many years ago. Good company, great tub. The years have not been kind. They ignored my calls for months requesting a service call. Do yourself a favor, call Acme Pure Blu. Great people, great company. They did a great job and came in under their estimate. And no, I don't work there or know anyone who does.

We purchased a jacuzzi from this place and it's been 5 star quality all around. Mike has been so…read morehelpful with instructions on how to maintain the chemical balance in the water and truly cares about what it is he does. We are so appreciative of everyone there! I'd buy again from this place in a heartbeat and recommend them to anyone that asks!

This place has everything we need to get our pool up and operating. Eric and Scott and are both…read moregreat, very knowledgeable and friendly. Newton is the best! Not only does he know more about pools (manufacturers, models, pumps, heaters, all accessories, and chemicals, etc...) he has amazing customer service and goes above and beyond without blinking an eye and is so friendly. I'd recommend this place and Newton to anyone.

Great owners. Great service. Fair prices. I did have to leave a few messages on phone, but they…read morealways called me back timely. Very positive experience.

If you need parts, try to look elsewhere. They never answer the phone! We have left several…read moremessages and have not received a return phone call. Being the only "local" provider of parts for our brand, they are almost double the price of online stores. I guess when you have a captive audience you can do what you want. Good thing we are switching brands.

My husband and I came in to buy a Husqvarna 350 BT leaf blower that was on sale. While we are…read moretalking to one of the salesmen and standing right in front of it the owner/manager sells it to someone else that had just walked in. Never asked us anything. That was wrong and very rude. Then offered to sell us another model for $130 more than we had to spend. Very disappointed and needless to say would not recommend these poor business practices to anyone else. Sad that your "manager" is so cutthroat that he sells product right from under other sales people. What happened today was wrong and rude to more than one person. You have lost at least one customer and possibly more. This is one recommendation/ review that will not be favorable.

Great selection of items to rent. The staff is friendly, helpful, and willing to work with you.read more

Just started the buying experience with Emily and it's been informative and precise. To date, Emily…read morehas done absolute everything She said she would do, and also helped with the product they don't happen to have. Knowing that she's dealing with a fun product she kept things at that level of excitement and no high pressure. Just "yes we can do that." I'm glad I took the opportunity to call, Emily use FaceTime to show me all the details and we were able to close the deal over the telephone. Our family is looking forward to enjoying the swim spa

Everything!! Great installation information and service. The entire crew went above and beyondread more