UPDATE 9/29/18: about a week or so after I posted this review, Steve, the owner personally reached…read moreout to me to listen to my experience. He was understanding, compassionate, and vowed to make it right. Considering my first experience at their salon was so wonderful, I was open to the opportunity to have his team correct my hair. He set me up with their blonding specialist, Laura. She reached out to me the night before my appointment to ask me what my concerns were, what I was looking to achieve and to send her pictures of my current hair and the look I wanted. Again when I walked in the atmosphere of the salon was awesome. Laura went over what I wanted again, and fully delivered what I had originally wanted. After I left Steve again reached out to me to make sure everything went well. I cannot tell you how great it felt to have someone care so much about their business and their clients, and so willing to listen and fix any mistakes that were made. I didn't make a mistake going here at all. I already scheduled my next appointment with Laura and I truly look forward to it, and staying a part of the Salon 427 family. You won't find more dedicated stylists, and more importantly a leader like Steve who makes sure his guests are 100% taken care of. Thank you from the bottom of my heart for making this have a good ending.
I first went here in November of 2016, when their location was on Forest Hill Road. Brittany did my hair and it was PERFECTION. life happened, and I haven't had a chance to have color since. So walking into this, I already had great expectations. I called last minute for a hair cut appointment (on a Tuesday for a Saturday appointment) and everything seemed ok, Brittany was not available on the weekends so I took another stylist. My appointment was at 4pm. Around 1pm that day I get a phone call from them asking if I was ok. I said of course, she proceeds to say 'well your appointment was at 12:45. Now I know she said 4, I marked it in my calendar. Whatever, said she could see me at 2. When I arrived I had to wait 15 extra minutes, which wasn't a big deal to me because I got a nice beverage from the receptionist. I meet with Krystal and she starts asking me about my color. Again, I scheduled an appointment for just a cut. I should have took it as a sign right there to NOT get color, but it was my first time out since my daughter was born so I figured why not. We went over what I had previously, what I wanted now, and I showed her a picture. I was going for subtle, caramel color. What I ended up with was a nightmare. My highlights were splotchy, streaky, yellow, and thick. Think 90's. And not in a good way. I didn't immediately realize due to the poor lighting and when I arrived home my husband literally said 'yikes'. So I reached out to them, explained what happened and yes, they were very responsive. But again, I feel like they had me mixed up with someone else! The girl on the phone kept asking me about my curls (I have straight hair) and said she wasn't going to have time to fix it and curl it like it was (again, I do not have curly hair nor did she curl it, I left with straight hair and she even took pictures of it!!) so I get there on Sunday and Cheyenne helped her fix the color. Now, there is a stylist who not only listens but delivered what I wanted. The only problem is they had to dye over the blonde, and it was a demi so it's already starting to fade out. I used to recommend this salon to everyone, but I cannot see myself returning when someone who is a level 3 stylist in their opinion can not execute what a customer asks for.
