Cathy/Catherine is the main or only customer service contact for Miracle Mate U.S., the only person you'll be in contact with. I ordered over $300 in parts plus shipping "which is pretty cheap" (but not specifically stated), she assured parts would be sent out "the next day or so," which did not happen, while the charge on my card occurred the day I spoke with her, 2/17/17 (& 2/18 for additional product). When I called to cancel the order on 3/6, amazingly the shipment had gone out the Friday before! I still canceled as I could no longer wait for parts, and she assured me she'd refund my card as soon as shipment was received back, and additionally I could no longer order vacuum bags from MM. I sent the box back on 3/8, the day after it arrived. I let two weeks pass before calling again around 3/22, Cathy assured me the refund would occur "in the next day or so." Today is 3/30/17, and I still have not received a refund despite several calls. In all I think I've called Cathy around 6 times. Something seems amiss with this company's business practices, and though friendly on the phone, the service is actually poor. So if you are okay with lax sales practices, and can wait to receive product and don't plan on returning items, it's probably okay to order from them. I can't wait to read Cathy's response to this post - other rsponses from this company are defensive and rationalize her/company actions or lack thereof. Some posts giving 5 stars to this company are posted by a Catherine. Just do your research on this company before you call. read more