I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

I was in need of new hearing aids and after checking with my insurance, I was given a list of…read morecompanies I could use. I chose Grusecki Audiology since they were close by and had very favorable reviews with my insurance. I only had contact with 2 people; Keri, the patient coordinator and Dr. Nance. From the moment I walked in, the greetings and conversations were warm, pleasant, and enjoyable. Dr. Nance conducted a hearing test that was very thorough and based on the result provided recommendations. All my questions and concerns regarding those recommendations were answered professionally and I never once felt pressured into a particular brand or style. Through the question and answer process, I felt the recommendation was the best choice for me, and to this day, I'm glad I opted for that. During this process, there was a young lady by the name of Sienna temporarily working with Dr. Nance and her input was very good too. All in all this has been a 5 star experience and would reccommend this team to anyone. Curtis A.

Dr. Sage is just awesome. She is extremely knowledgeable and personable.. She will go to any…read morelengths to make you hear as well as possible. The office is clean and professional as it should be. Eric, her assistant will take excellent care and is very enjoyable. I have referred close friends and they are satisfied and hearing well.

Dr. Shayne Sage and Eric will take great care of you. They really care about the patients. Shayne…read moreis very intuitive regarding what hearing aids will work best with her clients lifestyle.

Always giving Costco wholesale on Waddell 5 stars! All the employees are super awesome…read more Brian/Bryan who works at the gas station Aria helped me out today and was super friendly!!

I am writing to share my experience regarding a washing machine purchased through Costco, which has…read moreresulted in ongoing service concerns and lack of resolution. The appliance was sold with what was understood to be a 2-year manufacturer warranty. Slightly over one year after installation in a newly built home, I discovered water damage (spots on the wall and flooring) behind the unit, indicating a leak. A technician dispatched through Whirlpool evaluated the issue and attributed it to installation concerns, specifically citing low-quality hoses/connectors. He made a temporary adjustment to the setup but clearly indicated it was not a permanent solution. No proper repair or replacement was completed at that time, despite the unit still being under warranty. On February 20th, the unit became non-functional in that it powered on but would not start or run any cycles. Upon contacting Costco for service: * The initial service appointment was missed (no-show) * A rescheduled visit took place afterward * During this time, I also received notice from Whirlpool stating the warranty had expired after one year, which contradicts the 2-year coverage presented at purchase During the follow-up visit, the same technician was able to turn the machine on but again stated there was no issue with the unit itself, attributing concerns to external factors such as household water pressure. To verify this, I contacted my water provider, who tested the system and confirmed that water pressure levels are within normal range. This matter was escalated to Costco; however, as of today (March 20), I have only been informed that they are awaiting further response from Whirlpool, with no defined timeline or resolution. Key concerns include: * Temporary rather than permanent repair of a known issue * Conflicting technical assessments * Missed service appointment * Unclear and inconsistent warranty coverage * Property damage with no accountability * Lack of timely follow-up or resolution This experience raises serious concerns regarding both product reliability and post-purchase customer support. I expect a clear resolution, including accountability for the damage and clarification of warranty coverage. Service Request # 260220-000452 Date Created: 02/20/2026 09:56 AM

This place has the happiest, most inspirational waiting room. Happy pet tv, a wall of noises you…read morenever think about-that melt you, coffee and water. Just a very happy atmosphere. Reception people are friendly and helpful. Great doctor with lots of options. Very thorough. Love this place!

Was excited to book after getting an order from my ENT. Immediately after getting the call I was…read moreadvised that I would have to pay $75 just to book the appointment. The $75 would then be applied to my copay and any other money refunded but I know my copay isn't $75 so why should I have to tie up extra money just to book? This isn't a photographer, this isn't a wedding cake baker, demanding a deposit to book your health care appointment limits who can gather care, meaning only the people who can afford it will be booked and others are SOL. I'll be letting my insurance know of this business practice as I do believe it shouldn't be legal to charge for an appointment.

I was so anxious to go to my appointment. I was seen by Dr. Keelin Schwartz and boy let me tell you…read moreshe is so amazing!! One of the tests that we needed to do was very uncomfortable and she was so kind and patient with me and did everything she could to make me as comfortable as possible. I felt like I was with a friend! Not only that, but she took the time to answer every single one of my questions regarding the results. I've had so many bad experiences with doctors in the last just trying to rush me out of there, but the fact that she took the time to answer my questions and walked me through everything meant so much to me, seriously!! Thank you so much Dr Keelin!!

I had a pre procedure appointment at the beginning of April. Today, 2/27/26, I had my procedure. As…read moreany person would be, I was filled with anxiety. The second I got behind the door to the pre-op room, my nerves ceased a little. Christina is amazing and it was so helpful to hear her recovery story so I could know how my experience would be! Doctor Osborne was nothing but nice and professional! I was so nervous for this appointment but he made sure I was in good hard. Both he and the nurse worked well together and finished my procedure quite quickly, which I appreciated! I highly recommend Oasis in general, but specifically Dr. Osborne for taking his time and making sure I was okay the entire procedure. I will 100% come back to them if I have to and I recommend them to all my friends!!! Again big shoutout to Christina for being the best hype woman and you definitely helped reduce the anxiety I had for post procedure!!!!

Wrong business my bad.. clicked the wrong name.. won't let me stop typing yet ugh....read more

My husband had a sudden case of vertigo. Went to ER to see what was going on as it came on so…read moresuddenly. After CT, blood work and an MRI it was determined no stroke and no ear infection. Asking the right questions, we determined it was vestibular (Inner ear crystals have moved) had one treatment in hospital (Banner Boswell) and I started looking for a Physical Therapist who specialized in this problem. I found East Coast Audiology, Ashley, Physical Therapist, has been working on my husband, only 2 treatments and he is 96% better, before he couldn't stand without falling and getting sick. She will follow up with one more treatment, and then send him on his way until another episode. The balance, the dizziness, nausea, is from inner ear easy to treat if you know what you're looking for. I had never heard of it, so getting the word out might help someone else.

I came with my Mom to make sure she was being taken care of. I had to start this habit at her last…read moreaudiology office which was Metro Hearing. We should have moved Mom's care from Metro a couple of years ago. I believe Metro was sold and the lack of care and expertise kept getting worse. The past couple of visits we actually felt scolded for asking basic questions as to why she wasn't getting improvement after the adjustments they were doing. I had high hopes of it being a completely different experience due to Dr. Zavos' reviews, and it most definitely was. He was fantastic! I'm so appreciative of the time he took to explain all of her test and exactly what he was correcting and adjusting on her hearing aids. THANK YOU DR. ZAVOS, MY MOM NOTICEABLY HEARS SO MUCH BETTER with the very same hearing aids she came in with!

Stopped in here to get my mom's hearing aids fixed. Now don't tell anyone, but my mom can be a bit…read moresassy and is very picky. She LOVES this office. The reception and the doctor! I can see why. The office is very clean and orgsnized. They are very helpful when she needs her hearing aids looked at and fixed. They will do what they can to make it the most cost effective too. I brought my moms hearing aids today to have them sent out for repair. The doctor looks at them for no charge and let's me know they need to be sent out. Though they are newer he recommended her bring in the other used pair he had given her that are acting up to see if he can do something about those first before having to pay for repairs. Such a friendly office we really appreciate them.

These people from the receptionist to the Audiologist in this case Janelle Shaw are the best. They…read moreare professional, knowledgeable, efficient, and friendly. I was new to the Sun City West area and had not established an Audiologist to handle my hearing aid needs & had a special need one morning. From the time I called them, informed them of my need, they said come right over, they solved my problem, and I was back home within 45mins.

I went for a hearing test at the Sun City West location with Audiologist Jared Trimble. I was very…read morenervous not knowing what to expect since it was my first test ever. I have stay I felt very at ease after Jared sat with me and explained the process. During the test he walked me through it at every step. I always knew what was going to be next. At the end of my test, he went over my results with me. He took the time necessary help me understand my hearing. I feel he is truly and genuinely interested in my hearing health. I am very fortunate to have Jared and his staff as my hearing provider. Thank you for the care I received at your clinic Jared. Omar

I have had hearing aids from a source other than Soundpoint and the difference in service and…read morecounseling is night and day! I couldn't be happier than I am with the service I receive from Soundpoint.

We are very pleased with the care that we have received throughout this whole process of learning…read moreand being fitted with hearing aids. They have been very gracious and caring. They are very punctual and efficient in their office. We will highly recommend them to our family and friends.

Ascent Audiology & Hearing was wonderful to work with at their Surprise location. The exam was well…read moredone and thoroughly explained. The follow up visits were completed with care. I would like to highly recommend the Surprise Ascent office & Brittany and Stacy for your hearing health.

They seem to be pretty good on the medical side, hence I gave them the extra star. But, man-o-man…read morethey can butcher up the bigger part of a customer's experience from front desk, insurance, file maintenance and communication. I arrived early for my appointment with Oasis ENT. I had completed everything online via the link Oasis ENT sent me days in advance . . . name, address, PCP information, insurance, questionnaire; everything. I had no idea of and had no knowledge Ascent Audiology even existing until the Oasis ENT employee checked me in for my prescheduled appointment wth them, said everything looks good, then told me to follow her out the front door, down the sidewalk and into a building sharing the parking lot with Oasis ENT. The Oasis ENT employee said Ascent Audiology will perform the testing, then Oasis ENT will finish up, leaving me standing at the counter of Ascent Audiology as the Oasis ENT employee walked back out the lobby door we walked in together never to see her again. What the . . . ? In any case, I complied. The Ascent Audiology employee then handed me a clipboard with a bunch of printed information asking me to sign. My name was misspelled, my birthdate was wrong, my address had a misspelling, etc. Can you imagine the nightmare this would cause with the insurance company? Wrong birthdate?! Name misspelled?! Rejected claims. EOBs not generated due to errors. Threats of collection activities, including, but not limited to third party. We've all been thru this over the years in the healthcare industry and, until now, I thought technology took care of preventing this nonsense from ever occurring again. Wrong! I asked how in the world so much information could be messed up . . . I had input it all in advance myself online. This is when I found out they use a system called "swivel chair technology". It means even though you provide all the accurate information days in advance online to Oasis ENT, Oasis ENT and Ascent Audiology do not use the internet to manage data even though the internet was invented in the early 1990s. The Ascent Audiology process is an Ascent Audiology employee sits in their chair and reads the information on one login screen from Oasis ENT, then swivels their chair to another screen to retype the information into the Ascent Audiology system. That's right, they swivel in their chair back-and-forth typing keystroke after keystroke everything off of one system into another system. No connection. No compatibility. No communication. Just a keystroke-by-keystroke re-entry of data from one system to another. If you have competent employees, that is one thing. And, even then, no one is perfect, not even the most competent of competent people. But, throw in an incompetent employee in a situation like this and what do you get? Misspelled names, birthdates not checked, addresses with typos and screwed up billing, accounts and EOBs that are worthless. And who is left to deal with this mess? You, the customer, that's who. You are left with the "your insurance has been rejected", "your bill is overdue", etc. messes you have to clean up. Agsin, they may be decent on the medical service side, but not worth the other just as important and time consuming problems on the front and back side. Experienced in the IT profession, especially in eliminating the old-school "swivel chair technology" system from decades ago, Jacqueline said she would have their manager, Denise, call me so I can walk them thru what can be done. But instead, weeks and months later, just the sound of crickets is all I have heard.