thankful i "finally found" grusecki audiology!!! i am very…read moresatisfied with every aspect of grusecki audiology. extremely professional - they care about you & your hearing issues.

I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

Dr. Sage is the best in Audiologist in Surprise, AZ. She always goes above and beyond for each…read morepatient. Her knowledge and expertise really shows in her patient care. If there is an opportunity for her to improve your hearing she will present all of the options to you and help you decide the best choice for you. Dr Sage treats everyone as a friend, not just a patient! I have never met a Dr. that has so much compassion for her patients! My 92 year old mother, my husband and myself have the pleasure to call Dr. Sage our audiologist.

Dr. Sage is just awesome. She is extremely knowledgeable and personable.. She will go to any…read morelengths to make you hear as well as possible. The office is clean and professional as it should be. Eric, her assistant will take excellent care and is very enjoyable. I have referred close friends and they are satisfied and hearing well.

I've stopped at this location a few different times to get gas since I was in the area. I was a…read morelittle surprised to see that the gas prices weren't as low as some of the other surrounding gas stations. We all know gas prices have been high, but usually you can find a better price at Costco or Sam's Club, with the difference sometimes being around $0.10 per gallon. Unfortunately, the savings here weren't quite what I expected, which was a little disappointing. The gas pumps also tend to be very busy, so pack your patience because you may have to wait, especially during peak times. Overall, it's a convenient option if you're already in the area, but I would definitely compare prices with the surrounding stations before filling up.

Things I love at Costco:…read more *Buying quality goods in bulk that do not expire like toilet paper, paper towels, paper plates, batteries, etc. *Cheap gas *Sampling products from vendors *Food court $1.50 hot dog and a soda, or taking their chicken house salad to go for a quick meal. Also love their ice cream! *Sack of avocados - great quality that don't all ripen at the same time. My husband has been directed to buy a sack every time he goes. *Produce we eat in bulk like cherry tomatoes, blueberries, gallons of Milk, eggs *Fun snack items that we indulge in like Heavenly Hunks, chocolate covered almonds, mixed nuts, and pistachios. *We love getting the salmon here, sushi to go, oh the cheese (brie, camembert, miniature slices for crackers, wafer crackers, etc. It's hard to leave here without spending more than $100 each time, so go in with your best will power. You could literally leave here with the kitchen sink (Khoeler makes a great one you can get here. LOL!) Even if you aren't a member, you can visit the Food Court and eat something on the menu. Otherwise you will need a membership card or a friend with one. It's a small $75 annual price to pay for access to solid, quality goods.

I had the best experience ever with Happy Ears. From the moment I walked in and met the…read morereceptionist, Janalene to meeting Dawn the audiologist, I felt welcome and completely comfortable. They both answered all my questions and Dawn was very knowledgeable and very helpful in explaining about my hearing loss, the testing being done and how to care and use my new hearing aids. They took care of all my insurance issues. I had my new hearing aids in a matter of days and they are perfect. I am hearing better than I ever have and it has totally changed my life for the better. Thank you Dawn and Janalene. As you can tell I would highly recommend Happy Ears to anyone. Judy Davis, Surprise, AZ

This place has the happiest, most inspirational waiting room. Happy pet tv, a wall of noises you…read morenever think about-that melt you, coffee and water. Just a very happy atmosphere. Reception people are friendly and helpful. Great doctor with lots of options. Very thorough. Love this place!

I can't say enough good things about Oasis ENT! The office staff were absolutely…read moreamazing--welcoming, helpful, and kind from the moment I walked in. Dr. Koos was phenomenal. What should have been a tedious appointment filled with nerves turned out to be calm, reassuring, and incredibly simple. Dr. Koos took the time to make me feel comfortable, and I truly appreciated the entire experience. I walked out feeling relieved and very happy with my care. If you're nervous about seeing an ENT, I highly recommend Oasis ENT and especially Dr. Koos.

The quality of care is over the top great! Excellent back office staff including the doctors. The…read moreone very BIG PROBLEM is the front desk person, Lisa. She is supposed to be the initial impression, face of the office and she is terrible. She is rude, disrespectful, disengaged, no eye contact, no manners and extremely arrogant and lazy. There are other front desk staff that are amazing. That being said, if I was not interrupted by another front desk person asking if she could help me (clearly she noticed how rude Lisa's behavior was), I would have walked out and never got to see how amazing everyone else was! As a manager of a medical/dental, multi- specialty office, Lisa would not be a part of my office. I hope people reading this review look past the Lisa at the front and continue on with this impressive surgical center! They are all truly wonderful! Lisa is the reason for lower rating.

Big thank you to Dr. Ashley for helping me with my vertigo. She is amazing…read more I went to one other Physical Therapist for this issue and it wasn't successful, so I feel blessed that my ENT referred me.

This office came highly recommended by my ENT. I needed to get evaluated for vertigo and tinnitis…read more Front office was very nice and Marina met with me and explained the different tests I was going to take. She eased my nervousness and was there every step of the way. She explained every outcome of every test and always asked me if I needed clarification. Very professional and extremely knowledgeable in the field of audiology and vertigo. Very nice and clean back office, as well.

I came with my Mom to make sure she was being taken care of. I had to start this habit at her last…read moreaudiology office which was Metro Hearing. We should have moved Mom's care from Metro a couple of years ago. I believe Metro was sold and the lack of care and expertise kept getting worse. The past couple of visits we actually felt scolded for asking basic questions as to why she wasn't getting improvement after the adjustments they were doing. I had high hopes of it being a completely different experience due to Dr. Zavos' reviews, and it most definitely was. He was fantastic! I'm so appreciative of the time he took to explain all of her test and exactly what he was correcting and adjusting on her hearing aids. THANK YOU DR. ZAVOS, MY MOM NOTICEABLY HEARS SO MUCH BETTER with the very same hearing aids she came in with!

Stopped in here to get my mom's hearing aids fixed. Now don't tell anyone, but my mom can be a bit…read moresassy and is very picky. She LOVES this office. The reception and the doctor! I can see why. The office is very clean and orgsnized. They are very helpful when she needs her hearing aids looked at and fixed. They will do what they can to make it the most cost effective too. I brought my moms hearing aids today to have them sent out for repair. The doctor looks at them for no charge and let's me know they need to be sent out. Though they are newer he recommended her bring in the other used pair he had given her that are acting up to see if he can do something about those first before having to pay for repairs. Such a friendly office we really appreciate them.

I went for a hearing test at the Sun City West location with Audiologist Jared Trimble. I was very…read morenervous not knowing what to expect since it was my first test ever. I have stay I felt very at ease after Jared sat with me and explained the process. During the test he walked me through it at every step. I always knew what was going to be next. At the end of my test, he went over my results with me. He took the time necessary help me understand my hearing. I feel he is truly and genuinely interested in my hearing health. I am very fortunate to have Jared and his staff as my hearing provider. Thank you for the care I received at your clinic Jared. Omar

These people from the receptionist to the Audiologist in this case Janelle Shaw are the best. They…read moreare professional, knowledgeable, efficient, and friendly. I was new to the Sun City West area and had not established an Audiologist to handle my hearing aid needs & had a special need one morning. From the time I called them, informed them of my need, they said come right over, they solved my problem, and I was back home within 45mins.

I have had hearing aids from a source other than Soundpoint and the difference in service and…read morecounseling is night and day! I couldn't be happier than I am with the service I receive from Soundpoint.

We are very pleased with the care that we have received throughout this whole process of learning…read moreand being fitted with hearing aids. They have been very gracious and caring. They are very punctual and efficient in their office. We will highly recommend them to our family and friends.

Ascent Audiology & Hearing was wonderful to work with at their Surprise location. The exam was well…read moredone and thoroughly explained. The follow up visits were completed with care. I would like to highly recommend the Surprise Ascent office & Brittany and Stacy for your hearing health.

They seem to be pretty good on the medical side, hence I gave them the extra star. But, man-o-man…read morethey can butcher up the bigger part of a customer's experience from front desk, insurance, file maintenance and communication. I arrived early for my appointment with Oasis ENT. I had completed everything online via the link Oasis ENT sent me days in advance . . . name, address, PCP information, insurance, questionnaire; everything. I had no idea of and had no knowledge Ascent Audiology even existing until the Oasis ENT employee checked me in for my prescheduled appointment wth them, said everything looks good, then told me to follow her out the front door, down the sidewalk and into a building sharing the parking lot with Oasis ENT. The Oasis ENT employee said Ascent Audiology will perform the testing, then Oasis ENT will finish up, leaving me standing at the counter of Ascent Audiology as the Oasis ENT employee walked back out the lobby door we walked in together never to see her again. What the . . . ? In any case, I complied. The Ascent Audiology employee then handed me a clipboard with a bunch of printed information asking me to sign. My name was misspelled, my birthdate was wrong, my address had a misspelling, etc. Can you imagine the nightmare this would cause with the insurance company? Wrong birthdate?! Name misspelled?! Rejected claims. EOBs not generated due to errors. Threats of collection activities, including, but not limited to third party. We've all been thru this over the years in the healthcare industry and, until now, I thought technology took care of preventing this nonsense from ever occurring again. Wrong! I asked how in the world so much information could be messed up . . . I had input it all in advance myself online. This is when I found out they use a system called "swivel chair technology". It means even though you provide all the accurate information days in advance online to Oasis ENT, Oasis ENT and Ascent Audiology do not use the internet to manage data even though the internet was invented in the early 1990s. The Ascent Audiology process is an Ascent Audiology employee sits in their chair and reads the information on one login screen from Oasis ENT, then swivels their chair to another screen to retype the information into the Ascent Audiology system. That's right, they swivel in their chair back-and-forth typing keystroke after keystroke everything off of one system into another system. No connection. No compatibility. No communication. Just a keystroke-by-keystroke re-entry of data from one system to another. If you have competent employees, that is one thing. And, even then, no one is perfect, not even the most competent of competent people. But, throw in an incompetent employee in a situation like this and what do you get? Misspelled names, birthdates not checked, addresses with typos and screwed up billing, accounts and EOBs that are worthless. And who is left to deal with this mess? You, the customer, that's who. You are left with the "your insurance has been rejected", "your bill is overdue", etc. messes you have to clean up. Agsin, they may be decent on the medical service side, but not worth the other just as important and time consuming problems on the front and back side. Experienced in the IT profession, especially in eliminating the old-school "swivel chair technology" system from decades ago, Jacqueline said she would have their manager, Denise, call me so I can walk them thru what can be done. But instead, weeks and months later, just the sound of crickets is all I have heard.