I am 87 years old and have had problems with my hearing for years. Earlier this year I finally broke down and went to the Miracle Ear Springfield, PA store. My wife was with me, she is 84 years old. we were not planning on purchasing a hearing aid that day, I just wanted to obtain some information. I found the sales technique employed to very pressuring and by the time I left I felt overwhelmed, as most people my age would feel with the pressure sales techniques that were employed. I wound up going through the required hearing tests, left my credit card information for the deposits and had ordered a hearing aid, for approximately $4,000, after being told the lesser and cheaper one that was being advertised would not work because my hearing was the worst they have seen. THE OLD BAIT AND SWITCH. After leaving and waiting a few weeks for the hearing aid to come in, I went out to pick it up and have it adjusted. After a few days I wasn't comfortable with what I was hearing through it and went and had it adjusted again. This happened over and over again until when approaching the 30 day money back guaranteed period, I finally said I did not want this hearing aid and asked for my money to be refunded.... This is when everything went from bad to horrible. The woman that had spent the time adjusting my hearing aid the many times I had to go back, was really aggravated, she started telling me that I wasted hours of her time and that she could have been spending it with paying customers not complainers. The man who was the manager went further and upon leaving the store, told me that when we go into a nursing home and are in a wheel chair and slobbering on ourselves that we will at least wish we could hear and I will regret not having the hearing aid that they were trying to sell me. I've had medical issues in the past that thank God I have under control, but stressful and confrontational meetings could bring these issues back. I do not appreciate myself or anyone for that matter being 1) taken advantage of by what seems like overly aggressive commissioned sales people and 2) being talked to in such a way that is demeaning and derogatory. We live in an over 55 communities, over 350 potential customers, and if my wife and I were treated with courtesy and respect, even though it didn't work out for me, we could have said we recommend Miracle Ear in Springfield to our neighbors and friends, because they are very helpful and caring. But unfortunately this did not happen and no such recommendation will be made. read more