Office experience stinks! Call office and get voice mail . they do not return calls. When at their…read moreoffice, we are busy and do not have time to answer the phone. We return calls in 48 hrs but they never do. Parking is difficult and can take 10+ minutes. when go to ck in, if late 5-10 minutes, you are late can wait and we will see if can "squeeze you in" After driving 1/2 hr to get there and being told they return calls in 48 rs, which they do not, and being told, you are late, but can wait 3040+ minutes and see if they "squeeze you in" not recommend to go to that office!

BEWARE! These guys are crooks. They will charge you $500 if you cancel even if it is 48 hours in…read moreadvance and are sick. It is better to do business somewhere else.

Excellent very experienced, knowledgeable, & friendly. Very much appreciated giving me a graph of…read moreunderstanding my hearing issues in both ears. Excellent selection of high quality hearing aids.

Amazing staff! Dr. Joe is the best. Cindy is the best. The staff is all awesome! Highly recommend…read more Best place to get one's' ears checked up for sound & volume.

Christine Throm was so informative on explaining the options I had with my severe hearing loss. I…read moreasked a lot of questions and she always gave me honest answers and we came up with some good options. It's a great office .. you can be reassured you will always get the help you need no matter what your hearing loss is. I highly recommend them!

I've been served by Dr. Throm and her staff for about 20 years or so - my husband too. She is not…read moreonly very knowledgeable, but personable and friendly - and most important to those of us beyond 75, so patient in explaining how these little miracles in our ears work! Excellent follow-up, and she has a program to finance those $$$ hearing aids. I would add a sixth star if I could!

I had ear wax removal here. I was able to book an appointment that for the very next day which was…read moreamazing since other places were about a month out to see anyone. The office is nice and does have parking. Everyone was really nice and I saw the audiologist quickly. She did an amazing job cleaning my ears. I can hear better now than in recent memory. I highly recommend.

My left ear suddenly became plugged and my hearing was impacted. I called a couple of Audiologists…read morein the Peninsula and couldn't get an appointment until three weeks later. After a few tries I was resigned to wait 3 weeks for help. After two frustrating days I decided to try again and I found Pacific Hearing Service in Menlo Park. No scheduling problem here as they have a team of Audiologists in the office. I was able to get same day service. I walked in at 4:30 and met Ling Zhong. She took a look in my ear and confirmed it was ear wax and nothing worst causing my discomfort. After a few rounds with the Earigator my ear was cleared and I walked out a happy camper at 5:15. Thanks Ling and PHS.

I have a hearing aid that was sent out for repair or replacement...that was several weeks ago...I…read morenever hear anything from them...they have it now...I made an appointment...had to wait for more that a week...went there today and there was asighn on the door that they were closed until further notice...wasted my time going there like many times before..never a call from them..most unprofessional place that I have to deal with...will I get my hearing aid back this year?

I met with Robert Felthoven, who is a licensed BC-HIS Nationally Board Certified Hearing aid…read moredispenser, who was very helpful along with being very pleasant to chat with about all things hearing and hearing aids... He took good care of me, including a review of my hearing test and I will be back for future tests and all things hearing aids/products/advice I highly recommend!

Awesome doctors. Great care. Dr Murray is great as are Dr Carter and PA Shawn. The team works…read moretogether to see you're well. I gladly come to them from Redding to get fixed up.

My Dad went to this clinic 3 years ago and the issue came back with other symptoms so he went…read moreagain. Shaun Frost saw him and spent a lot of time with us. He has very good beside manner and has a lot of experience. He gave suggestions and also diagnosed the issue. They are popular so my Dad had to wait about a month for an appointment. Shaun said we could email him if my Dad is not feeling any better and he'd prescribe medication. We felt he cared a lot and didn't rush us through questions. Highly recommend this clinic.

I am someone with mild hearing loss in my left ear while having 4/10 tinnitus in both ears. The…read morehissing mist sound got louder over the few years due to ignorance of going to places with very loud music. Or just me not reacting in time when exposed to places with speakers playing really loud music? These people are the exclusive specialists you should see if you have concerns with tinnitus of any kind. They will pull all of the important hearing tests and properly educate you about tinnitus so you won't believe stuff you see online. I now carry around ear plugs attached to my keys everywhere I go. I may not be able to control random loud sounds outside but I can control how I react. By putting on ear plugs the instant I know loud noises are coming, and living cautiously by not going to places where I know the noise/music is loud.

Dr. Patty is categorically the finest example of what a healthcare provider should be. In fact, the…read morewhole practice is. Every interaction, from scheduling an appointment, to experiencing your first consultation, to the customised and meticulous nature of the solutions to your hearing needs, is handled with such care, empathy, and authenticity. Dr. Patty is EXTREMELY knowledgable and has the rare ability to connect with her patients on a human level; leading to you walking out of every meeting with a profound understanding of the complexities of your ear and brain's anatomy as well as peace of mind knowing your needs are being met at the highest possible standard. In my case, I went in searching for custom hearing plugs as I experience some very loud environments with my job and in my day-to-day life. Dr. Patty sat down with me and walked me through every step: educating me on how the inner workings of the ear, the methodology she has honed to create the custom mould, and how to find the ideal reduction in decibels that would best suit my needs. You are also given the option of picking from a variety of colours! Dr. Patty then brings you back in for a fitting and followup to ensure the plugs are the perfect size and achieve your protection needs with a comprehensive audio test (If you're lucky she will also bless you with a plethora of fun animal facts!) I am blown away by the level of care I was provided with. To Jalisa, Melissa, and Dr. Patty, thank you SO much for being such amazing people and for all of your time and help. To anyone looking for treatment for their ears (or preventative measures to protect your hearing long term like me) look no further.

Front office is highly unprofessional. I had a family…read moreemergency and we had to reschedule my Grandma's appointment so I called and left a message. Didn't get a call until the next day and we agreed on a day 2 weeks out. Then I get a call today saying the business name has changed to San Francisco something and we had 2 no shows so they sent the hearing aids back and they no longer accept her insurance anymore. Ummm....what?? 1st off I called to reschedule... He argued that I didn't call... Really genius?? Then how did I get the other appointment?? And said if I called on Monday there was none there to answer the call, just the doctor. It's not my fault he wasn't there to do his job and it shouldn't have counted as a no show if I informed them earlier. Then says we no showed 3 days ago when I had it down for next week and didn't get any reminders. But the part that really gets me pissed is the fact he said they sent them back. I'm like, already? After 3 days? He said, in a rude manner, I don't know when they sent them but they did and now you have to go somewhere else. I have worked in the medical field at private practices for many years and this is not how you do business. And I can tell the front office help is lazy because many times I have left messages and have not received calls back. Save yourself the trouble and go else where! If I could I would give 0 stars!

This is a business that doesn't care if gets your business…read more.. Had an appointment this morning, but decided to cancel because of the front desk person. The very first impression she gave was indifference followed by a hacking cough she tried to suppress (not wearing a mask). She walked in from the back room (of an already small office lobby) briefly looked at me, then gave me papers to fill out and started to turn. I asked if the pens were clean since there were no labeled pens and only 2 or 3 in the pen hold can. She said yeah as she was turning away. I forgot my mask and went back out to the car to get it, since they didn't have any available (not sure if a hearing test facility qualifies as a medical facility under the Santa Clara County Health dept.). After coming back in and turning in the form she again only looked at me when getting the forms once, and not again until my misunderstanding of what she said. Ironically I am at a hearing test place and heard her say is that 'butt' for your email; not the best handwriting. Corrected her, but was already agitated by the lack of a welcome and the feeling of indifference (with an extra dose of coughing), and then said why would you say that? Say "butt"? I wait a few seconds and she doesn't say anything. I eventually just go to the restroom. When I get out she said only said "bud". Then says it again, while at least looking at me this time, but now looking a little annoyed. Goes back to looking over the form and without looking at me, asks for my insurance card. I followed my instinct and said I am canceling my appointment. "Ok", looking at me with indifference again. I had to ask for my paperwork so it wouldn't be billed accidently. Once I got it, I started to leave, and mentioned she was coughing/sick. She sarcastically said 'bye'. I came back in and addressed her attitude and about being sick. I am guessing they have so much business it doesn't matter how she treats people, because she just turned and walked away... I left, because I didn't feel at that point I could trust them to do the testing correctly, and really didn't want to find out one way or the other...maybe you will get a different experience if you decide to go there...

Great service. Team is professional always available to assist with questions or maintenance of…read morehearing aids

Dr. Hinton and her staff are the absolute best. Their detail to customer service and individual…read morecare and the attention they give to each and every patient​ deserves recognition. I am grateful that I am in their care.

Today was my first appointment with Dr. Barbara's office and I had the opportunity to meet with…read moreAmy, the Nurse Practitioner. I am so grateful for the quality of care I have already received. She truly listened to me which made me feel safe and comfortable. She explained everything thoroughly and addressed all of needs and concerns. Wonderful experience!

I had been a patient for a long time with this doctor. I complained of intense and abnormal period…read morepain since I first got one, I was constantly ridiculed on my weight and diet by Dr. Barbara, as a CHILD in pain. I was never met with empathy or care, just long stares and immediate jumping to my weight instead of addressing the actual problem. It wasn't until I met Amy that I felt like I received proper care. Dr. Amy never once ridiculed me on my weight or diet and actually took the time to listen to me and get me the help that I needed. I finally felt heard after years of horrible pain, she assured me that nothing I was feeling was normal and got me the help I needed. I unfortunately had to find another provider but I will never forget how kind Dr. Amy treated me and how poorly I was treated by Dr. Barbara!