My experiences at Metro Hearing on 59th Ave and Thunderbird has been perfect. The doctor there, Dr…read moreGrotsky, is so pleasant and makes sure all my questions are answered and fully explained. They make you feel like they are glad to see you from the time you walk into the door until you leave. You'll be greaeed by this great receptionist who I am sorry I'm not sure of her name. She is either Michelle or Nichelle I hope but she is the best. She's pleasant and so helpful. I just got updated aids from Dr Grotsky that help with my tinnitis. They have done wonders for me and I am so appreciative. The last time I saw Dr Grotsky, a week or so ago, I told her I enjoy coming to her office - every other doctor I have to see makes me have high blood pressure. If you need hearing aids, please check them out. Outside of being fantastic people, they do really good work. Thank you Metro Hearing.

No one will answer the phone, return calls or call back if you try to make an online appointment to…read moreget your hearing aids fixed. Thr aids i got are crap. I've tried calling multiple times over the last month and either get a ringing phone and no answer or a recording and no call back. I even tried several times to make an appointment online and no one will call me. Im out over 2000k out of pocket for hearing aids that I cant use.

This place has the happiest, most inspirational waiting room. Happy pet tv, a wall of noises you…read morenever think about-that melt you, coffee and water. Just a very happy atmosphere. Reception people are friendly and helpful. Great doctor with lots of options. Very thorough. Love this place!

Was excited to book after getting an order from my ENT. Immediately after getting the call I was…read moreadvised that I would have to pay $75 just to book the appointment. The $75 would then be applied to my copay and any other money refunded but I know my copay isn't $75 so why should I have to tie up extra money just to book? This isn't a photographer, this isn't a wedding cake baker, demanding a deposit to book your health care appointment limits who can gather care, meaning only the people who can afford it will be booked and others are SOL. I'll be letting my insurance know of this business practice as I do believe it shouldn't be legal to charge for an appointment.

thankful i "finally found" grusecki audiology!!! i am very…read moresatisfied with every aspect of grusecki audiology. extremely professional - they care about you & your hearing issues.

I needed an earwax removal done and they were able to fit me in same day! The clinic is very nice…read moreand clean. Reception was very friendly and made sure to speak loudly and clearly. They even had cold water, soda, and coffee available in the waiting room while you wait. The removal process itself was quick and painless. It turned out that I had less earwax than anticipated so Dr. Alicia charged me half the cost than I initially expected. A wonderful experience from start to finish, thank you very much!

I have had my hearing aids from HearUSA for a few years. Recently they stopped holding a charge…read morelong enough and when I called them they said my warranty was going to expire in the next 11 days.. Problem is I was going out of town and would not have them back (have to bring them in for replacement and could take 2 weeks for the new ones to come in).. The young lady who answered the phone and explained it all to me and said. OK, bring them in when you get back and I will note your file that due to extenuating circumstances you couldn't get them in here before the warranty was expired. I could not be without hearing aids for the time I would be out of town as I have meetings, etc.... it's a work trip. She assured me that I'll have no issues and said "Don't worry.. go on your trip and know we'll take care if it when you get back" GREAT Customer Service!!

I had a hard time finding the location. Once there everything was professional and polite HOWEVER…read moreI never received the free hearing test as my ear is still not back to norm. BUT I was graciously told that when my ear clears I was welcome to return at no charge and get the hearing test. To offer the TLC and informative care that I received as a non paying customer is aMAZIng and greatly appreciated. Carlos treated all my questions with wisdom and showed me in live time on TV screen my inner ears. This was a treat as I have never experienced the now time, patient, professional explanations. I will return eventually and hopefully this time I will not have such a difficult time finding it. FYI Hear USA advertises FREE exams and Carols told me I was welcome to return at no charge when a decision is made as to what I am going to do. I will be returning to get HearUSA for sure.

I was helped by Patrick. He is great. In the past I've bought OTC hearing aides, but they are…read morereally just sound amplifiers. My Jabra Enhance Pros are wonderful. Patrick fitted me with custom molds (molds are great .you can comb your hair, take shirts on/off without distubring the aids). They are seamlessly connected to my iPhone. I hear phone calls and listen to music without outside noise. One aide was made too large for my ear and Patrick had it remade at no cost to me. He answered all my questions. I am very satisfied.

I purchased my second pair of hearing aids recently at the Surprise, AZ Costco store expecting the…read moregreat results as the first time, I ended up getting the hearing aids from hell I thought. I was told by the person that adjusted them I was just hearing now what everyone hears. It was awful. After 4 days trying to get use to them I called and ask for them to readjust them. Was told it would be 2 weeks to get me back in. I called another store 25 miles away and got an appointment the next day. An "experienced" technician took one look at the screen and said no wonder you are unhappy about your purchase. 30 min later he had them set perfect. The reason for writing this is to let you know to be sure your technician is a well trained person before passing judgement on the hearing aid. I give Tom a 5 star.

Dr. Moore is the most competent, knowledgeable audiologist I have ever seen. I'm on my fourth set…read moreof hearing aids and hear better than I have for years. He's actually concerned about your hearing health.

I was goven a very detailed hearing test that includeded a cognitive test. I would recommend to…read moreall. I like the family atmosphere.

Until I got my Audibel aids, I worked with the fine folks at Ascent. They are helpful,…read moreknowledgeable, reasonably priced and there is a friendly vibe that makes you want to work with them for your hearing needs.

I don't normally write reviews. Especially not like this one. However my heart goes out to the…read morepeople (mostly seniors) that I have seen as customers at the business. I would stay far away from this company. They have shown to be either fraudulent or totally unethical. When I had my first appointment Dr Wahl was adamant that I needed the Starkly brand) after doing research I learned that the Oticon were a better fit for my needs. I ordered hearing aids (oticon) Dr Wahl and I agreed he would submit the order for the top-tier. When I got my receipt it had the lower tier on the receipt. When I brought it to their attention, I was told it would take a few days to get the correct receipt. The day I was supposed to pick them up they told me there was a mistake and I would have to wait until the next Wednesday which was 9/3/25. I went to pick my hearing aids up and Dr Wahl actually took 2 of the little tools and set them aside and was going to keep them. He stated "those are more for him than me ". I asked him to put them back. As I was driving home (with my new hearing aids in. I noticed that the air conditioner in my car was extremely loud. (Background noise). Which is one of the downsides to the lower tier hearing aids, and because I have tinnitus I needed the top-tier. Moving forward when I got home the air conditioning in My Home was extremely loud to the point to where I could not keep the hearing aids in. At this time, I did some research and started looking at the hearing aids. I noticed that on the hearing aids, the description was the name of the lower tier hearing aids. However, on the receipt, the name, the description name on the receipt was for the top-tier hearing aids, and the serial number on the receipt was for the lower to your hearing aids. I also noticed that on the first receipt I got when I purchased the hearing aids. The description is the top-tier hearing aids And the billing code is for a totally different hearing aid. Now, when I first met Dr. Wahl, he bragged about how long he had been there and that it was a family owned company. So I was initially confident that he knew what he was doing. From my experience evidence shows that they're either pulling some sort of fraudulent scam or something because from the time I had to correct them and have them put the top-tier hearing aid on my first initial order receipt. And then the two other receipts with the discrepancies of the billing code and the serial numbers not matching the top-tier hearing aids I put a fraudulent claim in with my health insurance. Again, my heart goes out to individuals that aren't paying attention, especially our seniors that go in there trusting that this is a safe place and that they are not going to be taken advantage of and that just don't do the research. The effects that I had from getting the Lower to your hearing aids how it affected my hearing with my tinnitus was torturous. And so Dr. Wahl called me back and left a voicemail stating that I was correct and they were going to fix it. It was just a clerical error. I don't believe it, why because the clerical error was brought to their attention when I first pointed out that they told me we were ordering a top-tier, but the receipt said the lower tier. One would think that with all the experience he says he has it would've been fixed the first time. AND as a professional when he was putting in the batteries in my hearing aid, you would think he would check the little small writing of the description of the hearing aid, which clearly had the label of the lower tier hearing aid. Are you telling me that A supposedly experienced Audiologist would miss that ? So where is the discrepancy ? I believe they didn't think they were gonna get caught. I believe they've been doing this for some time and because of the demographics of the people that they serve it hasn't been brought to their attention. !!! Stay away from this company.!!! If your parents are going here for hearing aids, I would encourage you to check the receipts. Make sure they're getting what they're paying for and they're the proper hearing aids for their hearing needs Because from my experience, Dr. Wahl pushes the Starley, which may not fit everybody's hearing need.!! he's probably getting a commission or something for selling those. One more thing I have also experience that if they want to change your appointment time, they're just gonna send you an email saying this is your new time without you confirming that you can even change the time. Which at the end of the day could cause a lot of stress for people.!! Bad business all the way around I don't care how long they've been in business. It's unethical and causes a lot of stress, which is something we don't need these days. Please find another audiologist.!! Stay away!!!

I'm in love with my new hearing aid from Connect Hearing. Janelle is a seasoned audiologist who…read moreanswered all my questions politely and professionally, and Lori, her assistant, is friendly and helpful. I have no hesitation in recommending them.

ive already spent 3,500 dollars for a pair of hearing aids, and if they think im spending 5,000…read moremore every five years, i don't think so. i really didn't get what i needed from the previous lady that worked there. these people just want to sell you hearing aids. not compansionate at all.