What started out as a 5 Star experience, soon took a drastic drop…read more
I've known for some time, that I need to get new aids, and a hearing test. But, since I lead a pretty quiet life, and because of the expense, I've been putting it off.
But, after getting a flyer from my Insurance Co., showing awesome prices for PHDs (Personal Hearing Devices, LoL), I gave them a call on Aug 10th.
Now, TruHearing doesn't provide hearing aids. But, rather they're a 3rd Party Broker working with insurance companies to provide their members with reasonably priced hearing devices from over 8,500 providers nationwide.
Even though Gwen repeated some information that I already knew, she was pleasant, and professional. And, once she knew that it was best to communicate via text, or Email, she had no problem in doing that.
I was pleasantly surprised that they had a provider in Milledgeville. Unfortunately, and because the Audiologist has 3 different locations, the Mville location is only open on Mondays, and Wednesdays. Ugh!
So, Gwen sent an Email to inform me that she had left a voicemail. And, that it is best to go through TruHearing.
Jump to Aug 17th: Well, after 7.5 days, I had not heard anything from either place. So, I sent a follow up Email to Gwen.
Jump to Aug 24th: Sadly, still no response from TruHearing. So, I decided to contact the provider directly.
Thankfully, someone picked up, and was able to help me. And, I have an appointment for Sept 9th in the early afternoon. :-)
However, at first, Terri told me that I'd have to go through TruHearing. But, when I explained that they have failed to respond to my follow up Email, she contacted them.
Though, when I go and get my hearing test, and new devices, I need to investigate a bit, as it appears that the provider uses the cheapest aides available (Insurance price, $899/ea. My last pair cost me, $2,800.00). And, that usually means low quality.
Ironically, within minutes, I got a generic "No Reply" Email from TruHearing, confirming my appointment. :-)
In closing, I'd say that TruHearing is helpful for saving $ on hearing, be sure to see if it's really worth. After all, and imho, it would be better to spend more $ for devices that'll give you years of service, rather than having to get new cheaper devices every 2-3 years.