the smell, disgusting the staff, rude don't recommend. I heard the nurse making fun of me so what a…read moregreat experience!! Also right When we left they closed so early. Hope no one else needed anything

My 8 year old was running a temp and crying that his head was hurting. I called ahead to check on…read morethe wait. The front desk said not at the time but "can't make any promises." This makes sense but didn't seem like a professional or courteous way to share this information. Since I lived 5 mins away, I decided to take my chances. My husband carries my son in. Two people were sitting in the front, laughing and chatting. They did not seem concerned or a place where they take care of "urgent" matters. I gave my insurance and they told me to complete the 10 page questionnaire online. It took some time for me to load it, after connecting to internet, when I got to the last page, an error page loaded. I felt hopeless with my kid crying. My husband tried again from his phone and thankfully was successful. We were seen after 25 min. Which isn't too bad but I felt frustrated considering the login issues and hearing the front desk folks laughing while my baby was in pain. My son got seen but I can't comment on the care received since they didn't allow both parents in the urgent care room. I know that memorial Herman urgent care allows both parents and seem to show more urgent like caring behaviors.

Disappointed by Weekend Experience Despite Great Past Visits…read more My daughter and I have visited Excel multiple times over the past year for school physicals, labs, and X-rays, and we've always had a great experience--especially with Ms. Abernathy, who has consistently been professional, efficient, and kind. However, my most recent visit over the weekend was deeply disappointing. I came in around 9:10 AM, right as the office opened, needing a physical done urgently. The front desk staff member seemed noticeably reluctant to assist, even though the office wasn't busy. She told me, "Dr. Okonji is not here," in a dismissive tone, as though I was there for a casual visit. Then she added, "I don't think Bola will do it," without any explanation or attempt to clarify who Bola was. I had to suggest she at least ask. She briefly went to the back and returned to say they couldn't do it and advised me to go to my PCP--as if I hadn't already considered that option before coming to urgent care. As someone who works in healthcare myself, I understand policies and constraints, but I also know the value of being responsive and empathetic--especially in urgent care settings where patients often don't have the luxury of waiting for a PCP appointment. This experience was a stark contrast to the professionalism I've previously received at Excel, and I hope it's addressed so other patients don't feel similarly dismissed

Our visit was great. Staff was friendly and helpful, and the doctor was very professional. I would…read morerecommend this urgent care to anyone.

I just want to say, amanda is amazing, she puts up with me. She has scheduled so many tests for me…read moreand for one reason another car breaking down on daughter being in the hospital me breaking my leg, and she is still sweet and professional. I'm going to miss this office, Dr pucillo is retiring I don't know when, and I have to find another doctor and see if I'm an hour and a half away it only makes sense to find one out here but I can tell you right now I will not find anyone as good. And if any of you think any different. Maybe you should go to the therapist. He is sweet kind funny loving and he does everything you can and so does Amanda. I really will miss Dr.pucillo. he is always been there whenever I need any help of course it takes time for him to come back at me but I'm not his only patient, and all of you should realize that too. But when he is in there and he's doing this thing, he is the best and he will make sure that he orders any tests that you need although a lot of people say oh I don't need that because my insurance won't pay for it. But he does everything he can to make it financially feasible for all of us.

Tracey Miller is the best doctor around hands down. she doesn't miss a thing when it comes to…read morecaring for her patients. Her staff and assistants are all very helpful in the process. the office and admin staff here stay on top of everything over the years allowing a easier process For insurance clinical appointments prescriptions etc . Thanks Dr Pucuillio and especially Pa Tracey Miller her staff Mary Lu and everyone else ! Thanks for being such great doctors and assistants your hard work is recognize and appreciated.

Went quick and in and out the Tech and Dr were great, the receptionist was very helpful. Would come…read morehere again when I'm sick again.

CareNow : hwy 6 Assess is condition is shingles. The "Dr"…read morewas awful. Had no idea what he was looking for and pointed to a forehead vein! There is a tv in each exam room. I had to Tell him to quit watching the TV!!! There 3 hrs! With an awful staff who could not speak above a whisper!!! Never got a diagnosis!

Five stars for their P.A., Sarah--incredibly caring and professional! She listened to my concerns…read moreand promptly came up with a treatment plan. I had a cough for two weeks and had chest x-rays taken and was offered a steroid injection to calm the inflammation plus meds to help get me cleared up. Nurses and x-ray tech were all so courteous. It was easy to schedule an appointment online, and my wait was no longer than 10 minutes. Once inside, I did have to wait a bit to be seen and to have x-rays taken, but that's to be expected with multiple patients waiting to be seen. I've been to a few urgent cares in this area, and I think this one's the best--especially if Sarah is working!

During my visit, I became dizzy while walking to the back area. I did not fall and hit my head;…read moreinstead, I lowered myself to the floor and lied down to rest my head, not to mention, I was fully coherent The nurse practitioner called 911 and stated, "We can't have you here. We don't do that! She never touched me and treated as though I'm the plague. "Im telling you to go to emergency not". I know my rights and she couldn't TELL me go anywhere. I felt that the situation was not assessed calmly and that my explanation was not fully considered. I explained that I had recently started taking a medication that can cause dizziness. The nurse practitioner wouldn't listen or assist me in getting up; however, the medical assistant helped me return to the front area. I later visited Next Level Urgent Care in Sugar Land, where I was evaluated and diagnosed with the flu. My symptoms included dizziness, headaches, nausea, and significant body aches, which were consistent with that diagnosis. My primary concern is I was not adequately heard or assessed before 911 was called and refusing to listen to anything I said. I was yelled at me to go to the emergency room. I was also concerned about the potential cost of an emergency-room visit. This nurse practitioner was rude and incompetent. After I returned to the front area, the nurse practitioner asked whether I still wanted a back X-ray. At that point, I declined the X-ray. Had she known about the symptoms of the flu she would have done better. Absolutely not. I appreciate the assistance provided by the medical assistant and front desk assistant. However, based on my experience, I was dissatisfied with the communication and evaluation I received from the nurse practitioner, and I do not plan to return. Go to Next Level Care - Sugar Land

We have been going to Dr. Husain since my daughter was born, and I have been more than impressed…read morewith the care she provides. Of course, there are plenty of doctors who are kind, smile, make you feel comfortable, and have wonderful bedside manner. But there is something completely different about watching a doctor who genuinely loves what they do. It is so endearing to watch how much she genuinely enjoys interacting with the children. She doesn't just talk to my daughter because it's part of the appointment--she truly engages with her, enjoys her personality, and seems genuinely happy to be there with her. As a parent, that means a lot.

I really have no complaints about this practice. Both of my children have been coming to see Dr. Ho…read moresince birth and he is truly an excellent pediatrician. Dr. Ho really knows his stuff and I trust him completely with my children's health needs! He is an expert in his field and so knowledgeable. He or his nurse will always return your call before the end the business day and he will even try to call again if you miss him the first time. That kind of service is appreciated and absolutely amazing in this mom's opinion. I love that sick children can always be worked in on short notice because sometimes you just can't wait for your child to be seen. I have never been told no when calling for an appointment and we have also visited with Dr. Husain when Dr. Ho was unavailable. We love her, too! The waiting room is clean and child friendly. Wait times can be long but that's the norm for any doctor's office. I highly recommend this practice if you're looking for a pediatrician for your child!

I came to the clinic after a bike accident and was super worried about expensive bills-- I…read morepreviously went to the ER, got bandaged up, and ended up with a ridiculous bill (WITH insurance) that made me swear off ER's again unless I was dying (knock on wood). However, I had a pretty deep cut in my ankle today and my friends thought it would be a good idea to get it looked at. I didn't have to wait very long, paid an initial $50 fee, and then shortly after, the doc came to check out my ankle. He was very helpful and stitched up my ankle in no time! He gave me some useful advice on how to take care of my ankle before sending me on my way. I was pleasantly surprised to see that my bill came out to $250. My ER bill for just receiving bandages was over 5x that amount with insurance (and over 10x before insurance)!! Glad I went to this place although I hope I don't need to any time soon. =) Oh yeah, also, thanks to Yelp for helping me find this place!

I like this place. I don't ever have to wait to be checked and my time is not wasted…read more The doctor is great too. He comes right away to see you

Went in about 8pm on a Tuesday night. There were a few people ahead of me but I was seen relatively…read morequickly. It was clean and the staff were all very kind and attentive. The visit was quick but I still felt like my needs and concerns were addressed fully. Meds were called in to my pharmacy before I even left the building. I would definitely go back if the need arises again. Sorry, no pics since it's a medical practice.

I really use to visit this particular location several years ago. I really like it then. Dang!!!…read moreWill NOT be going back. The front desk personnel (whom signed me in) also administered my B12 shot (no problem). She did not wash her hands before and after the B12 shot (from front desk to needle). However before the shot she did place gloves over both hands. No alcohol wipe on skin before insertion of needle. After needle removal, an apparent bubble of blood in shoulder area remained. No assistance with that at all. She just turn around and fill out paperwork (used gloves still on). I had to request bandaids to be placed over shot or something to wipe blood off. No attempt to assist in blood removal. She began looking and inquiring about bandaides. She left the room looking for bandaides - (still wearing used patience gloves). In her absence, I noticed a box Kleenex in the room so I removed several sheets and wiped the standing bubble blood from my shoulder. She returned with a bandaid (used gloves still on). Remove 1 glove from hand and placed the bandaide on my shoulder. This is not over. When placing the bandaide, she placed it over dry skin, not where the needle was inserted to prevent blood leak. ( It alarmed because - Normally there is no blood leak of this amount from any B12 shot I have ever taken). Needless to say: Sterilness, quality coustomer care, well being and , patient concern of medical hygiene was not on the agenda today. I hope they figure this out! And by the way - you guys can clean it up in there a little bit please. Wipe down the lobby and patience rooms.... Geesch!!! Give it a 2 rating because the lady was fairly pleasant.