We scheduled an appointment through the website. That was easy and efficient. When we arrived, we…read morewere greeted promptly and checked in. Within less than 5 minutes, we were back in a room with vitals being checked. Quite soon after that, before I could look at a brochure, the PA came in to assess the problem. We got a referral for SimonMed imaging, then we were out in less than 30 minutes. Even though we did not have to spend lengthy time in the check-in area, it was bright and clean, kind of like a medspa setting. The staff was super nice all the way from check-in, to check-out.

The Nordstrom of urgent care. They take appointments, sees you within 15 minutes upon arrival and…read morethe place is clean organized and never crowded. The Doctor was Dylan Adams. He was great. He was patient with me explained the X-ray which turned out not be a buckle fracture. He confirmed it before I left the office with radiologist. Nurse Sienna was friendly and helpful as was front office Katy with easy fast check-in.

I went in today with what I thought was a waitlist appt - needless to say it was filled and when I…read morearrived I didnt actually have an appt. The office was empty, no one waiting and I asked the Dr if she could see my son (she had seen my other son the day prior and diagnosed him with Strep and the Flu) She said she couldn't bc it was her lunch hour and with another patient (it was 12:40 pm)( She was in the room with the door closed on the phone doing nothing. )Told me to get on the computer and make an appt. She was worthless. Arcadia Minute Clinic on 47th Street and Indian School

If I could do zero stars I would!!!!! I made the appointment online about a week in advance to do…read moremy shingles vaccine. They make you put in your credit card as a backup in case your insurance doesn't go through. I made sure it was accepted and even asked the day of my shot if everything was good and she said yes. They saw me at my scheduled time, but I was also the last appointment, which was probably in my favor. Although the lady was nice who was giving me the shot, she lacked knowledge about the shot and I felt like I was educating her. It was odd! A week later, our credit card was billed for $295!!! I was livid! Trying to call the billing department is nearly impossible! I waited a few times on hold trying to get through on 8/16. The first time was 20 minutes and they gave an option to call you back, which I accepted but no one ever called. I called back and waited another 40+ minutes before a billing department answered. I spoke to the lady in the billing department. She was over verifying my identity and then had my old mailing address still on file, so she changed it for me at that time. She told me I would need an authorization number from my insurance and that I would need to provide a valid ID number. For the record, I have Tri Care and my husband is the primary insurance holder. She told me to call back with the information when I had it. I asked if there was a direct line and she said no. I knew this was going to be an issue trying to call back. I called Tri Care and they said I didn't need an authorization number and per the CDC, I was eligible for the shot. She suggested speaking to the authorization department to see what to do next. However, that department said I needed a referral and said I would need to pay the bill. We asked to speak with the claims department again, since that was not correct information. They confirmed I didn't need an authorization per the CDC and I was eligible for the shot. They suggested giving the number on the back of my military ID to the Minute Clinic. I have never heard of that, but figured I would try it. They also gave a reference number for the Minute Clinic to call them if they needed help with the claim. I tried calling Minute Clinic and was on hold and then it said it was closed. I called back and tried to speak with someone else, but they were not in the billing department. However, they said they could help. They still had my old mailing address and it was never changed by the other lady I spoke with. So, he said he would change it. He said my insurance is eligible and I should have never been billed. So, he would send the note the accounting department and he would request a refund for me. He said it would take 5-6 billing days and to call back next Friday to find out the status. I called back on Thursday, but had no luck getting through. I have to call during working hours since they will be closed by 5:00 pm EST. However, I work too, so I tried calling twice and was on hold for over 40 minutes. I had to get back to work, so I hung up. I tried again on Friday. I decided to let the phone stay on while I continued working. I was on hold for 2 HOURS!!! Are you kidding me??? I worked while waiting for someone to answer. How can a business run this way? I finally got someone and she had to transfer me to billing, which I thought I was holding for. That took a few more minutes. Then, I got the lady I spoke with a week before. Is she the only one in the billing department? She insisted on verifying me with more than 3 questions and insisted I give my address. Guess what? They never changed my address? She expected me to remember my old mailing address from 7 years ago. I asked to be verified another way and she insisted I give my old address. I had to stop and look it up in order to proceed! That is unacceptable! She verified my email, my phone number, and DOB, but that wasn't enough for her. She was ridiculous! Then, she wanted to update my address again. I said no thanks! It won't get updated anyway. I asked her about the bill and nothing had been done. According to the lady, the information I gave the guy wasn't in the system nor was the information about what he told me on the refund and billing department. Then, she slipped up and said that's not what was in his notes. I was livid! I gave her the military ID and she finally said it was accepted by their system, but it would take another 30 days for the insurance to process it and then another 5-6 business days to get the $295 refund!!! Unacceptable!! I will NEVER EVER EVER use them again! I will get my second shot from another pharmacy before I ever go back there! The lady wanted my current address again. I asked why? You didn't put it in the first time and the guy didn't put it in the second time, so what's the point of doing it a third time? She insisted she would put it in. I bet the next time I call back it won't be in the system!!! By the time I got off the phone, it was over 2.5 hours l

Luis is the most caring and compassionate doctor I have ever seen. He listens to everything and…read moremakes it clear he wants to help.

Carlos is incredibly knowledgeable, but also exceptionally detailed in his approach to healthcare…read more He takes the time to thoroughly explain medical concepts and treatment options. He never rushes through appointments, unlike most large clinics. Will definitely recommend to friends and family in the Phoenix area.

Easy online booking, amazing service! The staff were absolutely incredible, kind and attentive! Dr…read more Eller was awesome, she knew exactly what was wrong with me! Much thanks to you all for making my visit pleasurable and fun! Best urgent care experience ever!!

What a fast and easy visit this was for me! I made an appointment online, I was seen within 5…read moreminutes of arrival and out in a half hour. Everyone was kind and efficient, I really appreciated the care and would definitely recommend this facility.

Yesterday my friend and helper Kevin stepped on a nail in a piece of pallet wood. Today.....swollen…read moreand painful. He is walking very very slowly. I was going to do what I'd do for me - tetanus shot at a store, then an Epsom Salt/Hot water soak. Kevin's landlord is a nurse with a home healrh care business. She's not having any 1950's healing on her watch. She called Kevin in to Urgent Care 1701 E Thomas Road. I think Hil's choice was excellent. This place is clean, orderly and processing it's lobby of sitters very fast. Kevin is still filling out his questionnaire. I am about done with this review. You carry light - shine it wherever you go.

I visited Next Urgent Care on Thomas last night, and I have to say it's not a place I'd recommend…read morebringing your kids. Despite explaining that my daughter had a fever for five days. Already on antibiotics from her primary care doctor. I went hoping they'd help figure out what was going on. Instead, the doctor's main response was, "What do you want me to do? What do you want me to prescribe?" I even suggested a chest X-ray, but he dismissively said they couldn't do that because there was no pediatric tech on-site. He offered swabs, but as someone in the medical field, I knew that given the timeline, it wouldn't change treatment. When I declined swabs, his attitude remained rude and dismissive. If he doesn't like helping patients, maybe he should reconsider his job. Families deserve respectful, proactive care, not someone acting like a smart-aleck when kids are sick.

Dr. Le's dedication to the community is genuine and he is eager to help patients in providing…read moreexcellent care. His staff and him are able to communicate with the patients in multiple languages allowing access of care to be open to everyone and they are one of the few primary care practices that accepts walk-in patients.

This clinic has nothing but heart for their patients as I watched how staff interact with others in…read morethe waiting room. I received the highest quality of care from everyone and Dr. Lee is brilliant. I feel so lucky I found this clinic.

Years later and my initial review still holds up. Still a happy patient of Fit Healthcare. Thanks…read morefor all you do Kandi!

I would like to notate that getting tested at Fit Health care has done nothing but cause contention…read moreand animosity amongst the staff. Mostly because they did not notate giving a flu shot to me. And when I asked about other testing it caused great contention for me and for my experiences with them. When questioned Kandi Gamerdinger became argumentative and blaming. Which does nothing but cause question as far as what the staff actually is capable of professionally. Ultimately this is the worst run healthcare I have ever been to.

JC in your lab deserves a raise! I came in today to have blood drawn. She was happy, chatty,…read moreengaged, focused, efficient and thorough. I don't think I was in her office over two minutes and I'm not exaggerating. Not only that - I never felt a thing! I had to ask if she had inserted the needle and by the time I asked she was finished! Thank you for hiring such great people! Thank you JC!

I used to be the biggest supporter of One Medical, always encouraging everyone I knew to try them…read moreout. After they were purchased by Amazon, things took a turn. To make a long story short, here is are bullet points of what occurred: 1) Reached out to OM to ensure they accepted the new insurance plan I was considering. I was told by TWO different employees that they accepted it. 2) I used this insurance to see my doctor several times over a health concern. 3) Received a bill stating I would need to pay all out of pocket because OM didn't accept my plan. 4) Reached out to various departments at OM asking about this. After several attempts and many delays in getting someone to respond, I was finally told to speak to the office manager. 5) Office manager informed me they would look into it and see what could be done. Few weeks went by, no response. Reached out various times and finally heard back from a new office manager who told me she would look into the issue. 6) Several more weeks went by and still nothing. Left messages and emails and after about 4 months of this, was told I would need to speak to my insurance since they couldn't help me. 7) Due to the amount of time between having received the initial bill and finally being told I need to figure it out myself, I asked for them to please not send the bill to collections since I am very aware that medical offices will quickly take this route. 8) Was informed that they had already sent me to collections and there was nothing they could do about it and didn't even try to make it right by offering to refund my membership or anything else. 9) Had to pay the full bill through a collection agency which has now affect my credit all due to their staff being incompetent.

I received treatment for a second degree burn. They gave me silver antibiotic that greatly helped…read more Professional staff.

I would recommend anywhere but here, but you go to urgent care if you have a bad injury on a…read moreSaturday. The receptionist was fine--obviously more interested in my insurance info than my name or what was wrong, but that's par for the course. The doctor and Xray tech were absolutely not. The doctor was extremely rude, had no bedside manner, and was more forceful than he needed to be while assessing an injury. The X-ray tech forcefully moved my foot into position, which hurt more than the injury itself and probably exacerbated it. The person (nurse? who knows) who brought me an airboot said "I hope this is the right size" and then walked away. They wrote the wrong limb down in their notes (I know, right vs. left is hard), the doctor kept getting the names of bones wrong, and honestly I would've been better staying off at home and waiting to see a doctor worth their salt on Monday morning. I'm not sure they didn't make the injury worse jerking my foot over and over again for the X-rays. Dude should stick to X-raying inanimate objects that can't feel pain. On top of that, they make it absolutely impossible to get your own medical records. They can't figure out how to use their own portal, won't (or can't) upload it to their own portal, have difficulty receiving fax requests, etc. etc. etc. Given this, the only way to get it is in person, which is difficult when you can't drive or walk. Pretty depressing when you can't even get access to your own images after suffering at the hands of an inept X-ray tech and bumbling doctor.

Went to Concentra Urgent Care for an arm fracture sustained while playing soccer…read more Shoutout to the nurse for demonstrating elite levels of professionalism by completely ignoring the very obvious ankle monitor I was wearing. No questions, no weird looks, just medical care and minding her business. Honestly refreshing.

The rudeness. I find a place that is in Network with my insurance only to have the lady up front…read moreturn me away cause she can not accept the digital card my insurance gave and just said flat out no when they are in network with my insurance.