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    Concentra Urgent Care - Phoenix

    1.9 (113 reviews)
    Open Open 24 hours

    Concentra Urgent Care - Phoenix Photos

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    My appointment was at 12

    Had a follow up appointment rescheduled by this clinic last minute. Then they had me waiting over an hour at the rescheduled appointment. Literally just a follow up from stitches and they have me wasting an entire afternoon and missing work meetings. Less than bad service at this location.

    Lobby
    Marquita a.

    If I could give them no stars I would. I understand it's a 24 hour facility and it's walk ins and appts, BUT...that's no excuse. I walked in for a N95 mask fitting. I arrived at 11:19am. It's 1:20pm and I still haven't been seen. I've asked three times what's causing such a delay and all I get is their busy doing physicals. Sooooo, that means that it's ok for me to be skipped. There's not different MAs doing different tasks?? I'm just trying to understand. I've never experienced anything like this in my life. When I say I'll never come back, NEVER! And I don't recommend anyone come here.

    Waiting outside in hot car in Arizona 100 degrees for over a hour!
    Shawna S.

    My husband got injured at work today. So I went to pick him at work and bring him to urgent care. A very rude front office lady they told me that because I wasn't the patient, I couldn't wait inside, I had to wait outside. It's Arizona middle of the day 100 degrees and I can't wait inside. Oh and I've been waiting outside for over a hour! We got here at 11:45am and it's now 1:04pm. Very rude and disrespectful customer service. The hospitals are open to have visitors so why is this urgent care not welcoming visitors!!!! We will never come here again. I suggest go elsewhere to get treated!!!

    Proof that no one is here and waited 1 hour to do my TB testing. So sad for this place.

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    2 months ago

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    12 days ago

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    1 year ago

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    11 months ago

    Staff was very friendly and professional the place was very clean overall would definitely recommend

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    2 years ago

    went here for drug test was fast easy and professional everyone was nice and provided timely manner

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    3 years ago

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    5 years ago

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    11 months ago

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    2 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    4 years ago

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    5 years ago

    Lazy night staff quick to turn you away to neighboring site because they're not in the mood

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    4 years ago

    Overall bad. Stay away if you can at all costs. Staff is rude and there are long wait times.

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    5 years ago

    2+hour wait time for random drug screening on a Monday in the afternoon. I do not recommend going here.

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    5 years ago

    Horrible experience. Terrible front office staff and completely unorganized. Avoid at all costs

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    4 years ago

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    5 years ago

    Thumbs down for insane wait times, getting in is easy. Getting out of here is a different story.

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    5 years ago

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    5 years ago

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    Page 1 of 3

    Ask the Community - Concentra Urgent Care - Phoenix

    Review Highlights - Concentra Urgent Care - Phoenix

    Included me as well as my boyfriend on everything and what to do with the follow up procedures.

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    Banner Urgent Care - Waiting for the doctor / NP

    Banner Urgent Care

    1.9(14 reviews)
    1.8 mi

    At my age, I know when I'll get bronchitis after having the flu. But, no, we know better says the…read morePA at this place. A day later I have to make an appointment with my doctor so I can get the antibiotic I need for bronchitis that now in my lungs. I'll have to wait days when this could have been prevented. Couldn't even do a 15-min Covid test that she instructed me to buy and do when I got home. What good are these places?

    I arrived for my 5:30 PM appointment at 4:45 PM. Meghan at the front desk took my name and…read moreappointment time but never actually checked me in. Instead, I was told to call my doctor's office for paperwork, which was sent at 4:55 PM. When I asked another staff member if it had been received, she said she had "no idea" and told me to wait for Meghan to get off the phone. While I waited, I watched people without appointments get taken back before me. At 5:55 PM--25 minutes after my scheduled appointment--I had to approach Meghan again, and only then was I taken back. She tried to excuse the delay by revealing another patient's medical information, which is a clear HIPAA violation. I then waited another 20 minutes before seeing the PA. Meghan had given them the wrong diagnosis, and the appointment felt rushed and disorganized. Staff seemed unfamiliar with my medical history even though I provided it in full twice. The whole experience was unprofessional, poorly managed, and raised serious concerns about patient privacy.

    Concentra Urgent Care - Phoenix - urgent_care - Updated May 2026

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