My son had a scheduled appointment at another location. Turns out the location was closed for Labor Day. I called this location to see if they could tell me when the appointment was. They went above and beyond by inviting my son to their location and honoring the appointment we had at a different location! The entire front desk, GiGi especially, were so kind and helpful. Xavier was amazing during the initial portion of the appointment and even apologized for the wait (while they squeezed his appointment in-no apology needed). Then Dr. Kusher came in and was beyond kind, personable and reassuring. We couldn't have had a better experience. Things have a way of working out!!! read more

Went to Concentra Urgent Care for an arm fracture sustained while playing soccer. Shoutout to the nurse for demonstrating elite levels of professionalism by completely ignoring the very obvious ankle monitor I was wearing. No questions, no weird looks, just medical care and minding her business. Honestly refreshing. read more

Concentra Urgent Care - Phoenix - Urgent Care Near Me - Phoenix, Arizona

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Waited 2 hours to get a DOT sample. People kept coming and going ahead of me. I asked how much longer multiple times.... Maybe because I'm a white guy they made me wait ha ha read more

The rudeness. I find a place that is in Network with my insurance only to have the lady up front turn me away cause she can not accept the digital card my insurance gave and just said flat out no when they are in network with my insurance. read more

I suffered a work related injury that sent me to this urgent care. I had been here before years earlier and was not excited to return. I dreaded all the personal time I would have to spend going through the process. To my surprise the physical therapy staff was different from my past time here. What a difference and in the best way!! From the ladies at the desk to just everyone overall it was like family, it was funny and I found myself looking forward to going!! My pt Matt helped me through step by step until I was completely healed. His down to earth silly yet serious personality was the star of the show!! He is genuinely a good person and loves his job and it shows. I am very thankful for the entire PT staff and other pt there that combined together being equivalent to a big family. Upon my final day there I found myself sad to be leaving!! I give 10 stars to this group and thank you for making my healing experience such a wonderful one!!! I hope I get hurt soon so I may go back!! Jk Thanks guys you rock !!! read more

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The staff is rude and condescending. There is at least a 2 hour wait for a urine sample with 9 people in the waiting area. An elderly gentleman at least 75 came in required a urine test and he was told to wait 2 hours poor guy couldn't wait.. this place and staff need to seriously take a training course on empathy and time management. One star because I can't do 0 read more

Be prepared to wait at least an hour after checking in. Most likely you'll wait over an hour to be seen. Even if it's for something quick and easy such as a drug screen for pre-employment. read more

Was worried after reading other reviews and I'm sure it depends on the day and time, but my visit today was pretty much as efficient as possible. In and out in 45 minutes for drug screen and pre-employment physical. Nursing staff was helpful and provider was friendly and quick. Only complaint is the entire staff was referring to the PA as doctor, but for my type of visit the level of training didn't matter much. read more

Had a follow up appointment rescheduled by this clinic last minute. Then they had me waiting over an hour at the rescheduled appointment. Literally just a follow up from stitches and they have me wasting an entire afternoon and missing work meetings. Less than bad service at this location. read more

Concentra Urgent Care - Phoenix - My appointment was at 12 - Urgent Care Near Me - Phoenix, Arizona

Staff was very friendly and professional the place was very clean overall would definitely recommend

went here for drug test was fast easy and professional everyone was nice and provided timely manner

If I could give them no stars I would. I understand it's a 24 hour facility and it's walk ins and appts, BUT...that's no excuse. I walked in for a N95 mask fitting. I arrived at 11:19am. It's 1:20pm and I still haven't been seen. I've asked three times what's causing such a delay and all I get is their busy doing physicals. Sooooo, that means that it's ok for me to be skipped. There's not different MAs doing different tasks?? I'm just trying to understand. I've never experienced anything like this in my life. When I say I'll never come back, NEVER! And I don't recommend anyone come here. read more

Concentra Urgent Care - Phoenix - Lobby - Urgent Care Near Me - Phoenix, Arizona

I give a 3 star because this needs some improvement at the facility but the staff were great the doctor superb they actually know what they doing the MAs did a good job in communicating information both front and back office. Still a little wait it's a free clinic paid for by the employer so it's expected but not a whole hour or 3-4 hour like black canyon location read more

called to question when to come in to get my results for a skin test. i was questioning when to come in since i work a majority of the 24h window that's stated, not to mention it's a holiday so I have plans and, sorry, these Concentra places are sketchy to begin with so I don't wanna go anytime after 8 PM. when questioning when to come in, or asking for other alternatives, all the lady on the phone said was, "oh so you work 24 hours so you can't come in?" in a ridiculous attitude. Keep in mind. This is my only interaction with this place and one of the people who are supposed to be taking care of you is extreme attitude when answering a simple question. scared to see how they treat actual patients who have more important questions. read more

Workers are friendly and the process doesn't take too long. I was in and out in ~1 hour. This is a 24 hour location open every day, so it's convenient for TB tests to be done and read at any time! read more

I went for a drug test and an MMR titer test, and the wait time was 2 hours. The front desk staff had a bit of an attitude, but other than that, they got everything done for me. read more

Why make an appointment if you show up early, and then are still waiting 60 minutes after. Will update to see when I am actually through. Also, they give away plastic water bottles but have no recycling bin. That is astonishing. Leave it to Concentra to not be conscious of our planet. read more

My boyfriend went to Concentra recently and him and I were treated very disrespectfully. I wasn't allowed to see the Dr with my boyfriend to ask questions. Then they were short staffed and use that as an excuse as to why my boyfriend was going to have to wait for an X-ray of his shoulder. We live far away from that location and they expected us to drive all that way back. We basically had to argue with them to give us a order for an X-ray outside of using concentra. They finally after us both being disrespected on how much knowledge we had got us the paperwork and that was that. Oh also he wasn't given anything for his pain except naproxen which you can buy over the counter. I overall wouldn't recommend this Concentra based on our experience and how we were treated. My boyfriend deserves better care somewhere else. read more

My husband got injured at work today. So I went to pick him at work and bring him to urgent care. A very rude front office lady they told me that because I wasn't the patient, I couldn't wait inside, I had to wait outside. It's Arizona middle of the day 100 degrees and I can't wait inside. Oh and I've been waiting outside for over a hour! We got here at 11:45am and it's now 1:04pm. Very rude and disrespectful customer service. The hospitals are open to have visitors so why is this urgent care not welcoming visitors!!!! We will never come here again. I suggest go elsewhere to get treated!!! read more

Concentra Urgent Care - Phoenix - Waiting outside in hot car in Arizona 100 degrees for over a hour! - Urgent Care Near Me - Phoenix, Arizona

I was cleaning my yard and had the bad luck to step on a rusty nail. I couldn't remember when my last tetanus shot was and decided to contact my doctor. It was after hours and they recommended that I visit an urgent care. I checked my insurance card and it sent me to several...I picked concentra. I had been here a few times before and felt it was a good spot. I walked in and it seemed a great time...no lines or full waiting area. I walked up to the counter and everything felt normal...until.... The girl at the counter asked me about Covid and checked my temperature. I answered yes to being tested months ago and that it was negative. She asked for proof of my negative test and I replied that I had not received a paper receipt but could search for my email receipt. I have asthma and suffer from chronic cough that tends to get worst in the winter. I happened to cough and that set off a tsunami of fear that was visible and evident by this person's immediate retreat. She ran to the back office and returned only to tell me that I needed to "fill out my paperwork outside because it was getting kinda full in the lobby" look at the pictures...maybe 2-3 people waiting to be seen. I felt so discriminated against and I let her know that it would be wise to get her Covid facts straight. A fever is not proof and according to doctors...many people don't even show symptoms. A cough is not concrete proof of Covid-19. A person with a common cold or flu could also have a cough or fever for that matter. I am not making Covid less of a concern but some folks have no concept of universal precautions. I am wearing my mask (although I don't truly believe it makes a huge difference) keep my hands away from my mouth, nose and eyes. I keep my distance and constantly wash my hands. This person made me feel like I was on fire! Very unprofessional and rude! Hopefully I dont sit here for hours because they are afraid to catch Covid-19 from a perdon who does not have it. I was randomly tested at my job in September of this year. I gave this place one star because the yound lady that took my vitals was very polite and professional. If not for her...they would have gotten 0! read more

The office staff and doctors were really nice! I had a great interaction with Madison at the front desk. She was so helpful and sweet. I've interacted with the front office multiple times, once for my husband's injury and then for myself. Every time the front desk staff have been helpful and sweet, making things less stressful. And the doctor who stitched me up there recently did a great job! read more

The lady at the front desk was so rude! Maybe it's the pregnancy I dont know. Ive been here twice & she was very unhappy both times. I suggest she get a new job somewhere else if shes so unhappy here. It's giving very unwelcoming vibes here. People come here to get help & she should go somewhere else & get help! read more

Took forever and they ended up not doing anything. Wife and I were there for 3 hours and they were so rude. The doctor there was definitely under qualified and offered very poor judgment while providing zero solutions while my wife was in pain. Sent her home and told her to take Tylenol, but couldn't give her Tylenol herself. Unfortunately this place will waste your time, not help, and will judge and not trust everyone. Not everyone is a tweaker looking for pain meds. But that's their first assumption. read more

Wait time is horrendous & there's no way to make an appointment. Waited in the lobby for 1 hour after being told "it'll be quick, there's only 3 people ahead of you". Got height/weight taken and now I've been waiting for the provider for another 30 minutes. Ridiculous for an employer required physical. read more

This place is a joke!!! Visited to do my tb test front desk lady very rude. No one here bud me made me wait nearly 1 hour! Also if you gonna want all patients to bear a mask you should have your employees vest one and also bear it right not just on your chin!!!! read more

Concentra Urgent Care - Phoenix - Proof that no one is here and waited 1 hour to do my TB testing. So sad for this place. - Urgent Care Near Me - Phoenix, Arizona

I would not recommend my worst enemy to go here. In the worst pain of my life, I waited half an hour only for the PA to tell me that they could not help me. I went to the emergency room after and later found out that they could've helped me with my issue. Zero stars read more

Glad I read the reviews! I was just going to get a antibiotic shot and a steroid shot but after seeing they don't accept insurance just don't set well with my spirit. First time to see an Urgent care with that. read more

You'll Be There All Day. They Lie About The Wait Time. Here Right Now. They Told Me 1 Hour Wait At 1:30pm It's Now 3:11pm. They Keep Just Said I'm Next But 3 People Were Just Called Before Me. I Have To Be At Work At 3:30, So Inconsiderate. Absolutely Hate Coming Here. 2 Thumbs Down. read more

I should have read the reviews before going. Extremely long wait times even if theirs less than 2 people in the lobby. I waited an hour and a half just to be looked at, after getting my measurement and blood pressure,I was left in the examining room for another hour before I left to get a refund. I just needed a physical. read more

Posting on behalf of my husband because he was actually that pissed about it. He went to get a standard new job piss test, and greeted with extremely rude employees. Waited 3 hours for them to finish what they needed and then still be rude whenever he would ask for an update. Might be best to look elsewhere read more

Employees be rude af wait time was ridiculous but nobody wanted to mention how long the wait would be until after you already signed in and I came for a drug test so once you sign in you can't leave I had to hold my p for 4 hours straight if you need to do a urine test I suggest you do it someplace else read more

Long waiting times and not allowed to go back with patient. Husband waited 3 hours just to be told he needs to go to the ER and had to come back the following day for a check up. read more

So disorganized it's unbelievable. I had an appointment to go over test results only. I've been waiting 2 hours past my appointment time. No one is helpful at the front desk, no one can tell me how long it will take and no one seems to care. If you have a job and need to be in and out consider taking the day off for your appointment, because you will be here all day. Finally after being called the nurses are so rude, it's unbelievable. Asked me questions that were not even applicable to the reason I was there, maybe look over the chart as to not make a medical malpractice mistake: As a medical professional, I'd expect my staff to be kind and answer questions nicely, I asked two questions which were met with the most condescending answers. DO NOT WASTE YOUR TIME. read more

Zero sense of urgency and prioritizing. Waiting 3 hours for antibiotics from a dog bite. Simple, easy, but somehow unable to be accomplished within a reasonable amount of time. read more

Lazy night staff quick to turn you away to neighboring site because they're not in the mood

Overall bad. Stay away if you can at all costs. Staff is rude and there are long wait times.

2+hour wait time for random drug screening on a Monday in the afternoon. I do not recommend going here.

Yeah this place is just as bad as it sounds lmao I called to see if there was a long wait time prior to going due to other reviews and the woman asked why i needed to be seen, which i told her and she proceeded to tell me that since this has been bothering me for a couple days now, to go to my primary doctor instead of them... i work nights though haha so was looking for something a little more urgent but this is definitely an urgent care that do NOT care. save your time pls. read more

Horrible experience. Terrible front office staff and completely unorganized. Avoid at all costs

GO ANYWHERE BUT HERE IF YOU CARE ABOUT YOUR TIME. Would give 0 stars if I could. On monday they made me wait for 6 hours to get stitches on my pinky. I sat there and watched people get there after me, get checked out by a doctor and checked out hours before I even saw a doctor. The cut was bad enough for the doctor to be surprised that they didn't triage me to the front of the line. Today I had an appointment at 3:30 to have my pinky checked, and I ended up rescheduling at 4:15 because I was still just sitting there with absolutely no information. Given what happened on monday, I was not trying to waste yet another day just waiting. The nurses here don't give two shits, and the doctors take their damn time checking patients out. I watched them take 30 minutes to clean a room that could have taken any competent person not even 5 minutes to clean. Plus this isn't the first time. I was here last June for a laceration on my wrist that should have gotten stitches. It was 1 in the fucking morning and I was there until 4. Once i got back there, the doctor didn't even stitch it, she fucking glued it, and it took 3 times the amount of time to heal, and healed weird. And guess what, the check up for that ALSO got delayed. This place is a joke, do not come here. read more