Went in for a severe rash on chest and was prescribed a cream. Rash wasnt better after a week and was requested to go in again, instead of just changing my meds. Then provider only prescribed enough powder for a few days when originally he stated in office to use for 3 weeks. So now I would be forced to return again in a few days because Im unable to get into my PCP this quick. Something definitely wrong with this place. The patient traffic very light, now I understand why. Im a senior citizen and will look elsewhere for an urgent care that can accommodate seniors better. My cost so far $150....for nothing!​ read more

Extremely rude and unwelcoming. I went there at 7:20 and they close at 8:00. There were 0 people in the wait room, and the front desk lady made it seem like it would be a super long wait to get us out of there. She was very rude. The doctor when we were seen was however very nice and helpful read more

LLLLLOOOOONNNNGGGGGGG absolutely horrible. Made an appointment and took FOREVER Everyone moves like a turtle read more

No idea why this urgent care has the reviews it has. I took my 2 kids to be seen for their flu-like symptoms and the staff there on 2/10/26 were super helpful, nice, and quick. We appreciate the seamless service, thank you. read more

I walked in, no appointment, and was helped right away. Workers were courteous. The PA who helped me was Eric and he listened to my concerns and came up with a care plan that made sense. Good experience with this location! read more

While here a lady came in who spoke Spanish and the front desk lady said I don't speak Spanish and instead of trying to find someone who did she kept speaking in English as if the patient understood her super rude and disrespectful highly recommend going to another urgent care not this one what a shame! read more

Went to 7th Street and Camelback location because I tested positive for covid. They determined I also have pneumonia. I provided them with the name, address, and phone number of my preferred pharmacy, yet they sent all the scrips to a Banner pharmacy NOT CLOSE TO MY HOME. It took many phone calls and a lot of running around to eventually get my scrips filled SEVEN HOURS after I left the urgent care office. These people are not competent, have very poor communication skills and I will die before ever going back here read more

I came into urgent care with a fever, abdominal pain, and a horrible cough. I took a COVID test at home and it was negative. The NP examined me and decided I didn't have a respiratory illness. She gave me bizarre looks every time I coughed, almost as if she thought I was faking it. Regarding my abdominal pain, she had absolutely no idea what was causing it and did nothing to investigate. All she did was order another COVID test and prescribe cough medicine and send me home. In the following two days, my symptoms got increasingly worse. I had a 103 fever and was delirious and in pain. I went to the ER, and it turns out I had influenza A and an extremely severe UTI. Both were giving me the fever and were absolutely destroying my body. Had the NP just done a flu swab and urinalysis, I could've been on the mend two days earlier and avoided the extreme pain I experienced in the coming days. Her incompetence made me waste money on an ER visit and waste precious ER resources. read more

I have been to this urgent care twice in 2 weeks, first for injuries to my wrist suffered after a fall and second for sinus/ear infection symptoms. I saw Dr. Miyashiro both times, and he was fantastic. I have no doubt that I received exceptional care from him. All of the medical assistants and x-ray techs were great, too. The facility is also very clean. The only I give a 4 star rating instead of a 5 star is that during both of my visits, I made appointments and showed up 15 minutes before my scheduled appointments to fill out any paperwork. Both times, I didn't end up going back into an examining room until at least 30 minutes after my scheduled appointment times. If the office can get me in closer to my actual appointment times in the future, I'll be happy to update my review to 5 stars. read more

Quiet around 6:20p. Had a cut on my leg and went to Banner Urgent Care. Office was clean and comfortable. I had a wonderful visit by Dr. Lyle. He was able to take me in and check in on my cut. His care was excellent and fast. I would go back! read more

I had nothing short of a positive experience here. From the receptionist who was pleasant to the friendly technician who took my vitals and the Dr. who examined me and diagnosed my issue and answered my questions and explained everything thoroughly. I was on my way to the pharmacy in a very timely manner. Perfect patient care with customer service. Thank you read more

Went to this location on Thanksgiving to get labs done. Waited for 2 weeks calling the facility asking why I still haven't got my labs and come to find out they sent the labs that I've been waiting for that doesn't except my insurance. Sonora Quest. Total waste of time!!!!! They tried to charge me 800.00 when Lab Corp would have been free. Talk about total waste of time. Front staff is rude! read more

I went to urgent care because I had an ear infection and strep throat from a cold. I wanted to see what can be done to stop the pain. I waited in the lobby for about two hours before going to the back where I waited for another hour and a half. None of the nurses or doctors came in to check on me to ask me why was I here today? I opened the door and politely asked if I am supposed to be waiting on somebody to come and check on me. I was told yes but their system is down. I told him they could have came in my room and let me know at least told me something I am highly upset and in pain. I won't be coming back to this location ever. read more

Banner Urgent Care - Doctors Near Me - Phoenix, Arizona

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I made an appointment before I can got there early by 15 mins maybe waited about 20-25 mins in the lobby cause I got there early but I want to say I was out by 1 hr in a 1/2 visit went well for what happened to me. read more

I wish. There was negative stars.Never go here.I had accident few years back went here.they didn't take x-ray or anything later I followed my case and everyone that followed my case was shocked at their incompetence.They absolutely did nothing were very unprofessional and just prescribed a pain pill without proper exam they kept telling me Pay pay.they just wanted my credit card.they were supposed to write an order of xray for urgent care kept calling them by law they are required to write an order;they kept hanging up on urgent care and we're rude on staff of xray place They just want to take your temperature and charge you $150.00 shame.they didn't take any of my insurance as well. .Staff very young rude inexperienced.I called later and they kept hanging up. This place needs to close. read more

Got charged out the ass just for a nurse to go "I don't think the virus will show up on the test, so I'll just prescribe you an antibiotic" so why did you give me a test? Just to charge me for it? They don't accept electronic payments from insurance. I got a bill for a appointment I had paid for almost 2 months ago. The problem was my insurance sent their financial department a digital prepaid visa card because they don't accept direct digital transfers from the insurance, I guess, and then Banner said "well, we have no idea what you talking about". Now I'm double paying because these people don't have any idea how to operate a business Edit: To Banner, do you think I will try to go get care again after what happened? I'm not going to spend almost $300 again because you guys don't do your job read more

I was worried about going here because of the bad reviews, but I had a good experience. At the time I went (Thursday around 12:30pm) there was only one person ahead of me so I didn't wait long. The lobby is huge and they have it separated into two sections on opposite sides, "sick" and "well". I loved this as a COVID precaution, and was relieved that everyone was still wearing masks. I went to get a EKG/ECG and saw Dr. Eric Honaker. He had a great bedside manner, was funny, and explained everything really well. I didn't feel rushed at all. The nursing and front desk staff were also friendly. I would definitely go here again. read more

Received the rudest service from the receptionist here. I came in today around 1pm as my strep throat symptoms had been worsening significantly and was helped by the receptionist, a middle aged woman with dark hair. After collecting my ID and insurance information, she informed me that I would owe a copay for today's visit. I was a little confused initially because i hadn't had to pay a copay with my insurance before so I asked a couple questions to clarify. Immediately she raised her tone and seemed extremely annoyed that I would ask any questions. Keep in mind I could barely speak because of my strep throat so I was trying my best to even form sentences. She made me feel stupid for asking any questions and talked down to me the whole time. She was so rude that I ended up walking out and started crying as soon as I left the building. I have never received such flat out mean service from a front desk employee before. This used to be my go to urgent care but I will definitely not be back after today. read more

FYI. Check in was courteous & efficient. Until vitals check with technician. She should work with cows and goats, not humans. No form of communication whatsoever. Its like you're not there. Seeing the physician assistant was my purpose and he was intelligent, courteous and helpful to my treatment. read more

Excellent service every time I have been there. Everyone is courteous, efficient and professional. Receptionist Ariana checked me in and then performed admirably a COVID-19 PCR test. This was my fourth at a Banner facility and the results always come back earlier than expected. The nurse or the PA, Katherine(?) was professional and quick to check my vitals. HIGHLY recommend this Banner facility for all your medical needs. Gail read more

I just had the worst experience. Basically they didn't want to see me because I am paying as a cash customer rather than use my insurance. To add insult to injury, they suggested I go to the emergency room because I can apply for AHCCESS. I DON'T NEED AHCCESS! The receptionist assumed that because I prefer to pay cash rather than use insurance. Just say you are lazy and don't want to do your job by providing service. I don't feel well and don't want to sit in an ER room all night for x-rays. read more

This urgent care center is very clean and was empty when I arrived, which felt very safe in the current conditions. However, that's the only good thing I can say. I came in for a knee injury. The doctor insisted it wasn't swollen when it very clearly was. I heard him outside the door tell the medical assistant that it was fine, to give me an ace bandage and some Motrin. He said an xray wasn't necessary, but he had to do it for insurance purposes. He then proceeded to tell me his Covid-19 conspiracy theories, said testing was the cause of the spread (great to hear from a testing facility), and insisted I'd be fine if I got it despite my autoimmune disease because it's being blown out of proportion. Went on to discuss how Americans are weak in comparison to the Americans who fought Nazis. None of this was relevant to my knee injury. I went home with my ace bandage, and about an hour later he called and said my xray was fine. I waited a few more hours then went to the ER because of the pain and swelling. I have a broken kneecap and ligament damage. Very grateful I did not listen to the doctor here or I might have injured myself even more. read more

Spent $75 for a 5 minute appointment for them to tell me to go to an eye doctor. They could've explained they could do nothing for me before taking my money. Of course they also refused a refund. read more

My husband had been sick for going on four days with a fever, so I made an appointment for him online for this location. The appointment process was easy and there seemed to be open availability most of the day. We arrived about 10 minutes early and were the only ones in the waiting room. The staff member working at the front desk was not very friendly and seemed a little burned out. There is also a $75 credit card hold since they do not immediately check your insurance. I'm sure this is standard, but was a little frustrating since we have already met our out of pocket maximum for the year. We were called back by the medical assistant promptly and she was nice. She took medical information and took his temperature and blood pressure. She didn't tell us his temperature but she did let us know what his bp was. When the provider came in (Physician Assistant) he also appeared to be burned out. He did a brief physical exam and asked a few questions. Said it was likely viral and prescribed a cough syrup, antibiotic and steroid. He mentioned the antibiotic was in case it had developed into something bacterial. We asked what his temperate was and he said it was normal, 97 or 98. That was interesting since it was 100 before we left the house and 99.8 when we returned home. My husband works in the medical field and understands the burnout, but please at least pretend to be nice and that you care. We probably won't be returning to this location. read more

Phs do not care about patients. I received a rash from my work boots (Irish Setter) I could barely walk I could barely put cream on the rash because i had no more skins on the rash it was mostly meat. Better off going to your primary Doctors office. The only reason I went there was because I just started a new company and my insurance has not started yet (ELECTRICIAN). Ph said I was ok to go back to work. I told her I need more time that I can barely walk. She just said that's all I'm going to give you and if I don't like it go to your primary Doctor. I PAID 150$$ for some cream and bandages!! read more

Banner Urgent Care - I guess that rash was ok and just needs a couple of days to heal when your on your feet all day none stop - Doctors Near Me - Phoenix, Arizona

Experiencing vertigo and physically unsteady, I entered Banner Urgent Care at 7:52 a.m. I asked if I could sit in the waiting area and start the paperwork, and was very curtly told "no." Additionally, I was instructed to leave the facility, as they don't open until the doctor arrives at 8 a.m. The staff was very indifferent to my illness and did not demonstrate a level of care I'd expect from health professionals. This indicated to me that this was not the health facility to take any illness to. P.S. I contacted Banner Health, as requested in their response below. I heard nothing. This just further demonstrates their lack of customer care. read more

No one answers the phone. It just rings and rings and then hangs up on you. I finally got a hold of someone and magically the call failed. Very disappointed. read more

Tried this "urgent" care twice when my mom needed it but you can't even get in. Does not matter if you have an appointment or not they still make you wait 2 hours. This morning went as soon as they open and they told people to wait outside. 5 minutes after opening they just waved everyone in. You would think an urgent care would live up to its name and treat you like it was urgent. Isn't that why you go there? read more

Had a 9 am appointment and when I got there I was told it was an hour wait. The receptionist said all walk in people in the lobby would be seen first. Why have an appointment then? Emailed the given email at Banner customer service and still have not heard a peep. Good thing I was not dying of anything. read more

This place is the worst! I came in with severe back pain. I could not get into my dr for two weeks and had not slept the past two nights. I tried everything and the only thing that worked was a pain med that a dr previously gave me. The PA said they don't prescribe pain meds anymore and that she didn't think I needed them... Hmmm I guess she knows the pain im in. No one at the front desk told me they don't prescribe pain medication. I spent $75 and waited an hour and a half for a muscle relaxer I told her makes me feel too groggy... I would really like my money back. read more

Brought my daughter in for what I suspected was strep throat. Got here at 8:30am on a Wednesday and was seen within 15 minutes. Clinic was very clean. I'm mainly writing this review to praise the excellent care we received from Shannon, she was so kind and patient with my 7 yr old who had a lot of anxiety about getting her throat swabbed to test for the strep. She made the experience so much less scary for her - hopefully we won't be back anytime soon but if ever needed we will choose this urgent care for sure. read more

DO NOT CHOOSE THIS URGENT CARE!! Got here for my appointment I was having severe back pain. Can't remember the doctors name but she was horrible. Went in and chatted with the nurse about my visit and why I was there was treated greatly. Then the doctor shows up and things so extremely downhill from there. She came in and looked me up and down and said she's not sure why I'm here because they don't do back screenings and they can't help me and how I'm overreacting over a back strain. I came in with very bad back pain and just wanted some consultation about what it could be and what further action I should take. Do not recommend this office at all. read more

I made an appointment at 145 got here 15 mins early they take walk in first and they took another lady first we had the same appointment bc i heard everything. Will be my last time coming here is not fair for. read more

I couldn't even diagnose a simple symptom. But we could go they missed diagnosed my wife's. I would not recommend this urgent care to diagnose anything more life-threatening than ingrown toenails. read more

My friend's voice had become hoarse and he was having trouble breathing. I have always appreciated the level of care I've received from Banner and recommended we go here. I liked that an appointment could be booked online and they had immediate time slots available. Things were off to a good start. An older nurse, Laurie called him to the back and I noticed he was getting the side eye by her. She treated him like garbage because he smokes cigarettes. While not a good thing for one's health, you'd think he was a serial puppy killer the way she treated him. She was visibly annoyed by having to interact with him and was inpatient with not being able to understand what he was saying. At one point she came into the room to grab the blood pressure machine and as she left the room I witnessed her glare at him behind his back. I didn't mention it to him until we left, but he wasn't blind to her contempt for him and commented how rude she was. I couldn't help but wonder what she said to the doctor before she came in, but the doctor also had a chip on her shoulder towards him. My friend has been dealing with a thyroid condition recently and lately it's been so swollen that it's made it difficult for him to breath. It's visible. In the end, he was diagnosed with laryngitis and bronchitis. Here we are a week later, having finished up a round of a steroid based medication and we're still at square one. What prompted me to write this review is because I've been bothered by how horribly he was treated; additionally, he's at a NextCare urgent care center right now and the physician attending to him is having X-rays done to see how his airways look, etc., actually putting in some effort before diagnosing. The irony is that I recommended banner over nextcare so he would get the kind of attention that he's now getting from nextcare. The irony. read more

Not that it was fun finding a fractured fibula, this morning but Lyle Miyashiro PA and staff made the event bearable, if not smooth. Thanks, guys. read more

I went online in the morning and set an appt for 5:20p ... on my way home from work. Arrived at 5:10p ... one person sitting in the lobby. It was going to be a 40 minute wait ... I left. Seriously why have appointments if you are just going to wait in line?!?!?!? We had been there previously with my wife for what turned out to be a broken bone in her foot. They were able to put on a soft cast until we were able to get into a bone doctor. If it weren't for that visit ... I would've given 1 star. read more

So after reading all of the negative reviews I had concerns about coming here. I hurt my elbow and made an appt using their save a spot option on the website. The waiting room is immaculate and staff was very friendly. I got right in and NP Debra explained the radiology was a bit behind so I knew there would be a wait. This is so helpful to set expectations as I knew it would be 30 minutes. After X-rays she showed me the fracture and gave excellent post care instructions. I was in and out in an hour 20 mins. Awesome experience! read more

Don't go here!!!!!! First off I get there and say my name and appointment time and they couldnt even find my appointment to begin with. People are rude as hell charging out the ass for one checkup. With their incompetent doctors who will send you to a mother doctor cut they can't do shit there but let's change them up the ass tho just be seen. I'd give no stars if it was possible. THESE PEOPLE ARE INCOMPETENT AND SHOULDNT BE QORKING IN HEALTHCARE!!! read more

Horrible Doctor, PA whatever he is!! Ronald west is Rude, not knowledgeable and (expresses too much about how great he is) I have been here several times for myself and kids and my experience has always been exceptional, great service Dr's are knowledge, caring and fast. Today was a different experience staff is amazing, but doctor or PA was a nightmare he is very belittling, rude and just a complete A## H###!! Ronald "McDonald" West makes me want to never go back!! Do not Go if he is on duty you will end up coming out worst than you went in!! read more