This has nothing to do with the clinic. But its the only option I have. I have used CVS in North Haven for over 10 years. My experience is that 50% of the time they either don't have the drugs that are prescribed or you have to wait for orders that are called in more than 24 hours advance and that they said originally would be ready, their automated system. I tried the web site, but its usual issue that you have to wait 3 to 4 days for the refill. Never understood that when you can call or go in and it takes much less time. What's the purpose of the web site? I was in the North Haven store today and dealt with the assistants that work there who really don't have any idea of the change in the prescription (only because they didn't have the proper dosage of my current prescription, which they haven't had in over 2 months, although other CVS locations had, because they previous transferred the prescription over to another location that had the dosage that was prescribed, still trying to understand that, aren't they one company? My MD called in a change in the prescription the day before but they pushed backed on my explanations that this was a change I gave them three times. Then telling me that I shouldn't be so upset, really! I have admit I am not that patient, but after three times I am usually done. I got the same answer every time and it was very frustrating. Ultimately the pharmacist came to talk to me (after waiting for 15 mins) and put the prescription in the queue. I was told 15 mins, but waited over 40 mins. So my total time in the store was over an hour. My guess is that I was upset, they made me wait longer than usual as pay back. While waiting for my prescription to be filled I saw another customer who needed a prescription to be filled that I assume that he thought was filled ready for pick up, only for the pharmacy assistant to tell him that "we show this in stock, but I can't find it" She said they could order it. Given personal experience, having to wait for prescriptions that you need is frustrating. After a few questions that I noticed, he left. How could a pharmacy as large as CVS be out to medications. I could only think it's mismanagement of the pharmacy inventory. As I was waiting, I decided that I had enough of CVS . I asked that all of my prescriptions be transferred to another pharmacy. read more