I had a great experience at AFC Urgent Care in West Haven! The place is very clean and welcoming,…read moreand everyone was so nice, helpful, and professional. The staff made me feel comfortable and were happy to help with any questions I had. I definitely recommend this location if you need urgent care!

I had severe neck pain. We were seen right away when office opened at 8am. Dr listened well, had an…read morein-office X-ray taken, came back to explain results, and called in a prescription to our local pharmacy. We were out the door in an hour. Office was clean. Staff professional.

The Medical teams were VERY thorough and considerate. I…read morehave an appointment in June. The lady who called me (Jackie), to make my June appointment was very patient with me, too,

Absolutely terrible communication!…read more The cardiology department has the rudest phone staff that I've ever encountered. When I first called, I was told that they need 2-3 weeks to process a referral, and then when I finally reached them (10 phone calls later), they're booked out 6 weeks. If I could leave -0- stars I would. This has to be one of the most inept medical practices in CT, and I'm ashamed that they're part of the Yale network!

Great service! I made an appointment online for a strep test. There were several time slots…read moreavailable all day (on a Saturday). When I arrived the provider took me in immediately and tested to confirm I had strep throat. I was able to pick up a prescription for an antibiotic right there at the same time. This was so much more reliable than the local urgent care options. Its also great they are open on the weekends as needing attention on Sat. or Sun. can be a nightmare. I would definitely recommend the Minute Clinic for simple ailments like strep or a sinus infection.

So I kinda forgot minuteclinic was a thing, but I'm so glad I tried it because I had a great…read moreexperience! I made an appointment online to get a vaccination (too much work to make an appointment with my PCP for just that), and the nurse practitioner even called me in early! Got the shot, was covered by insurance, got a record of it, and the record was shared with my PCP. Seamless communication, zero wait, can't complain! If you ever need a quick visit, I highly recommend.

Came here for follow up work/MRI for neurology…read more Checking in was a two step process (check in at kiosk and/or wait to still verify with person at front desk). Fairly easy, no complaints. Appointment went fairly well. Staff were informative and patient Valet parking or self parking available. LIMITED parking near front entrance, but plenty of parking around the building. Early appointments are better for parking yourself

Awful customer service scheduling option 1. Very quick to ship patient advocate/patient to…read morereferral representative. Had the nerve to say ma'am it's only 8:10 in the morning after I vented about trying to schedule an appointment. Left 2 voicemails for referral representative after receiving call from Primary Care Physician two days ago advising referral had been sent and to call if I haven't heard from Pulmonary Clinic. Seems like once rep enters patient info to schedule, The referral would be visible and an appointment could be made. Off to a HORRIBLE start to have not been to this facility or to have met with a physician.

My husband had an appointment with Dr. Kim to have a cancerous lesion removed from his shoulder…read more Due to early symptoms of congestive heart failure and the heavy smoke from the Canadian wildfires, he experienced significant breathing difficulties before we even arrived. We needed a wheelchair, and that's when Lynn from your office appeared like an angel. She was incredibly courteous, professional, and compassionate--everything we could have hoped for in that moment. Lynn's caring and understanding demeanor made navigating the situation so much easier as she helped us get him upstairs for the procedure. Dr. Kim was wonderful; she immediately adjusted the treatment plan to minimize the time my husband would be off his oxygen. Ismarie, who was assisting her, provided outstanding care. She treated my husband like family and brought such a sweet, comforting presence to the room. AJ also went above and beyond by diligently resolving the parking validation issues we encountered with the company downstairs. When it was time to head back down, Lynn once again appeared to assist us. She waited patiently while our vehicle was brought around, remaining gracious and kind the entire time. In what could have been an extremely stressful day, Lynn, Dr. Kim, Ismarie, and AJ turned the experience into one of genuine care and compassion. We never felt like just another patient--we felt truly seen and cared for as individuals. Thank you all so much for everything you did for us. P.S. Lynn's jewelry was fantastic!

RN April was Amazing!!!!! Staff was so friendly and attentive. Also the Anesthesiologist was on…read morepoint and felt like I was in good hands with all the stuff and DR. Pan from Esana med spa is the truth! She and her staff get 10 stars from me.

Nice doctor but as far as I can tell he is the only doctor here. Website says never wait for more…read morethan 20 minutes, which is a big fat lie. Came in last Wednesday and had to wait almost 2 hrs! Back here for a follow up right now and have been waiting over 45 min so far, even tho I called ahead of time. The staff is friendly but the wait is uncalled for. They tell everyone it will be about 20 minutes lol.

Great service. I was in and out, even with everything going on with regard to the corona virus…read more They took precautions. It was an easy and smooth visit.