Friendly staff Spotless office…read moreEasy signin For older folks easy access Magazines and or TV put on news station

In and out, super quick! I usually go to Quest to get blood drawn but I had to come here recently…read morefor a different blood test. Went in around 5 (they're open until 5:30) and was seen immediately, very friendly phleobotomist who was willing to chat with me, as I am talkative everywhere I go. I even asked if she could use a smaller needle which she unfortunately couldn't due to the sample I needed, but she would have otherwise. My husband also went to this same site about 2 weeks later and had an equally quick experience. Both times were way faster than at Quest, where I usually have to wait in line. Easy parking in a lot, as well.

There should be no stars. This is the worst-run business ever. The phone gives no opportunity to…read moremake appt. The website is the most user-unfriendly ever. I contacted them, on what they say is the way to do so, got a robo response with an option to write further. I did that & the address wasn't recognized. Lila W. Next early a.m.: (Dr. told me to go w/o appt.) Worker in back barely looked when I said I didn't have appt.; she said appt. required. She turned away. Door opened behind me, hit me in elbow; another worker coming out told me to remember there's a door there. First one appeared in wait rm., took me to "kiosk", plugged in my info there: "Next appt. 10:20. Come back then." And disappeared. The site stinks, the employees are apparently hired for their rudeness, & I've been NPO for 12 hours so far. No way to run a business.

I have been charged for a copay that I was 100 percent covered for . My insurance company has…read morecontacted them a couple times . It's supposed to be fixed but nothing . I have been unable to get to talk to anyone. Only a machine . Another time I was having blood work my doctor also ordered a psa test they told me it was 150$ and not covered so i skipped it but later found it was covered . It's always something .

Quest apparently opened a new location just steps from another facility. This causes a great deal…read moreof confusion as many people went to wrong location. My appt was late because of all the people who were late for their appts because if this mix up. Very aggravating. Who's bright idea was it to open a location so close.girl who took my blood was quick and efficient.found the vein with the 1st jab. A little curt and not that friendly but I'm sure the staff is being trained to get people in and out with no socializing. A very automated experience.

I have to say first of all that my appointments are usually completed timely. Although staff is not…read moreparticularly rude, they are all business. There is no "small talk" or genuine human interaction. My complaint is that my last appointment-I was there for my yearly blood work as well as an add-on test that was added by the same doctor as my other yearly bloodwork. It was added a few days before I went in for my appointment. I provided my doctor's name when asked and had the blood drawn. I questioned that there was only one vile of blood drawn and she said that's all I need so I didn't question it, but then realized when I didn't get my blood work results a few days later and the only thing pending was the add-on test that she didn't draw any of my original yearly bloodwork. This is very inconvenient because I was fasted and could only get a later morning appointment. Now I have to start from ground zero and make another appointment, fast and won't have the results prior to my yearly physical. I contacted corporate to see if they could come and do a quick home draw because this was an inconvenience to me and shouldn't have happened in the first place and was told someone would get back to me and I never heard back. Quest really does need to do better.

If you are making an appointment for North Haven, make sure you have the right address in North…read moreHaven. There are two locations. Don't do what I did which was not paying attention to what I was doing. I arrived at my appointment early. I swiped the bar code I saved on my phone and it wasn't taking....so I tried numerous times, I put my license in when it asked for that numerous times, hit restart and kept trying over and over. There is no one at a reception desk because there is no reception desk and no one else was waiting in the waiting room so I was free to make a fool out of myself for quite a while. I got a message that they did not have an appointment for me. I got a message did I want to make an appointment for another day or later that day but I had to wait an hour in a half if I wanted one that day which I did not want to do of course. I was frustrated. All of a sudden this blonde phlebotomist, Judy, came out. She was like an angel coming threw the doors. She said someone mentioned I was having a problem and I thought ugh...someone actually saw me doing this? She told me I did not have the right address. I was expecting to get thrown out. But she took me right in. Then we had an issue that my doctor had not forwarded the form. No problem, she called him and got it. Judy was so helpful, compassionate, patient, great to talk to, very professional, and it was obvious to her that making people happy was something she did. I would absolutely recommend this location. Make sure you have the right location when you schedule.

Professional staff and an extra clean environment! The phlebotomist was friendly and helpful...the…read moreblood draw didn't hurt at all! Highly recommended location

Easy Peasy Barium Swallow and pretty much any outpatient testing. Also had a cardio aversion and…read moreseveral scans here, and the hospital. Lab draws are painless compared to other places locally. Professional fast Friendly people.

I come here several times a year to have blood drawn for various doctors needs…read more Every time I've come in, the registration process is quick and efficient. After registration, the wait times are always reasonable, but vary, when there are several people in the waiting area. Once my name is called, the actual drawing takes less than two minutes, on average. I've never experienced any more than a mild "pinch" sensation when they insert the needle, and far more often, feel nothing at all with any of the many phlebotomists that have drawn my blood over the ten years I've been coming here. I just can't watch while they insert the needle in my arm. Makes me very queasy. I'm usually in and out within 20 minutes, and I think that's a very reasonable amount of time.

Open til 4pm, I arrive at 3:40pm. Woman comes out at 3:55pm, agnowledges she saw me enter, and…read moretells me we close at 4pm and that I'll need to come back tommarow. Poor experience every time I go to the wallingford, CT location.

If your blood work is of any importance, ie: health related, employment related or linked to a…read morecourt proceeding; don't rely on Quest. They drew my blood on doctors order then completely mishandled, misplaced and lost my sample. Unreliable is being kind. The only reason they get one star is because I can't leave zero. I did contact Quest five days ago and have not even the favor of a reply.

I use Quest Labs about six times a year, and have seen some good improvements since my last review…read more I always book an appointment, and I'm usually called in within 5 minutes of the appointment time. The staff are also more friendly than they were in the past. But what I like most is the Quest app. Booking an appointment in the app is quick and easy, and I get my results usually within 24 hrs. I can also see all my past test results quickly in the app. I have also found Quest to be much cheaper then having blood test done in the hospital.

great staff I had forgotten my Medicare so Elizabeth put me on pause so I could go home and get it…read moreI only live 20 mins away it was great that she did this for me as I had a doctors appointment coming up soon

I had a super bad experience at this location , got there at 6:30 sharp and checked in as walk in,…read moreOn the screen I was showing been next but they called the next person. I called the lady and asked why I was been skip and she repplied I was in for appoinment and clearly on the screen was showing walk in , she was rude and repplied to me "well I have a patient would you mind" at this point I walked out the office. This is very poor service. As judging by other comments is common at this location apparently. Very disappointed.

Just had my blood drawn for some routing physical blood tests and they couldn't have been more…read moreefficient and friendly. I didn't have an appointment but just tried walking in to see how long it would take. The kiosk check in feature was easy to use to log in, enter my name and vitals and before I could sit down a super friendly person called me in to draw my blood. She was very friendly and highly skilled in drawing my blood with minimal discomfort (Kudos to Hafsa for the great job she did). Will definitely be going back there for any future blood work.

I only came to this location to drop off a lab sample. The tech that greeted me was very combative…read moreand made an uncomfortable situation feel humiliating. It was a brief, but terrible experience, and I'm unsure if my lab sample will even be usable because I cannot make another drop-off appointment for another location until after the 24-hour period. All I was able to get out of this tech was storage information that hopefully may work until then, but most of the time they spoke over me or at me, not to me. I will never return to this location.

Had appointment. Walked in and a man was trying to sign in. They took him first. My time is now 10…read moreminutes late and I am still aitting, waiting. What is the purpose of appointments?